William Jordan

Chicago, Illinois

872-***-**** acbqia@r.postjobfree.com

SUMMARY

A Web literate and results-oriented individual with experience in Home

network setup; Remote Help Desk Support, client advocacy; troubleshooting,

network, computer operations; applications and Work at Home Support.

Possesses an excellent work ethic, integrity, and an aptitude for learning

the latest technology and acquiring new skills.

TECHNICAL SKILLS

Hardware/Operating Systems: Windows 2008/2007/XP/Vista/2000/NT,

Client/Server, Oracle Database/SQL, Microsoft Productivity Ware,

OpenOffice.org, Infrastructure, Remedy, HP Service Manager 7.0,

Salesforce.com, End-User Documentation, Cable Modems, Home Routers,

Peripherals, Google Chrome, Internet Explorer, Firefox, and Safari. The

above list or experiences are not, inclusive.

Experience

Allscripts, Chicago, Illinois

Associate Technical Consultant

2012-2013

Supported Practice Management, and Hospital, end-user population's on

Enterprise Electronic Health Records Application via telephone, Secure Link

remote sessions, e-mail, and instant messaging, within a Call Center

Environment.

Executed Transact-SQL statements within Microsoft SQL Server 2005 and 2008

environments.

Created SQL user log in access and configured requested or appropriate User

Mapping to databases.

Chicago Career Tech, Chicago, Illinois

Training Track Program Participant 2011-2012

Engaged in Oracle Database/SQL Developer classroom training and hands-on

business-based learning.

Addison Search, Chicago, Illinois

Contractor: User Provisioning Administrator/Applications Support 2009-

2010

Created and managed user accounts via Windows 2003 Server Active Directory

User Management.

Created SAP R/3 User Accounts, et cetera, and managed incident tracking via

Remedy and HP Service Manager 7.0.

Robert Half Technology, Chicago, Illinois

Contractor: User Provisioning Administrator/Applications Support 2008-

2009

Created and managed user accounts via Windows 2003 Server Active Directory

User Management.

Generated additional value to client by performing ancillary Domino

Administrator support and maintaining organizational Notes Storage

Facilities, facilitating cost reductions.

Microsoft SQL Server 2005 User Account provisioning.

Ubiquity Brands, Inc., (Jays Foods, LLC), Chicago, Illinois

SAP Help Desk Analyst 2007

Help Desk Analyst: on-site and Client Virtual Support provided for SAP R/3

modules.

Engaged in LAN support activities including: diagnosing client connectivity

failures, diagnosed Cisco VPN client connectivity issues; peripherals and

applications installations and support; Home-Based after hours support.

TEK Systems, Schaumburg, Illinois

Contractor: Help Desk/Applications Support 2006-2006

Enterprise end-user support: imaging, staging and deployment; web,

applications; LAN\WAN, and hardware support.

Managed incident tracking via, Remedy.

EDUCATION

Grand Canyon University, Phoenix, Arizona, B.S., Environmental Science,

Minor in Biological Sciences

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