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Customer Service Manager

Location:
Berkeley, CA
Posted:
December 18, 2013

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Resume:

Valerie Blacknell Harris

**** ****** ** ********, **, 94703

E-mail: acbq65@r.postjobfree.com

510-***-****

SUMMARY OF QUALIFCATIONS

• Demonstrated capacity to provide support for c level

staff as well of developing, implementing of procedures:

calendaring meetings, travel, and event planning

• Excellent attention to detail, multitasking, meeting

deadlines

• Successfully reconciling budgetary items as well

maintaining meticulous records.

• Successfully maintained 7000 accounts with zero errors

• Proficient in APL, Vestmark, Laserfiche, Microsoft

Office Microsoft OS, SEC Regularity Rules and Compliance, Trade

reconciliation

WORK EXPERIENCE

Seasonal WAH Reservation Agent

May 2013 –December 2013

Active Networks

Receiving inbound reservation calls, making reservations for the

National Parks, and Various State Parks Event, Whitehouse

Christmas Tree lighting, taking payments over the phone issuing

refunds cancellations,

Research camping facilities via the web, data entry.

Office Manager/Event Coordinator Consultant

March 2010 to Present

KNL ENTERPRISES Oakland CA

Event Services

Leading and coordinating administrative duties,

answer phones, greeting clients and guest. Maintain

files, maintain office equipment. Answer incoming

calls, direct calls to proper parties in the

organization. Maintain and reconcile the office

budget order office supplies. Negotiate vendor

contracts. Negotiate Client Contracts, collections.

Handle Human resource issues, maintain staffing

requirements. Supervise the order processing and

customer service functions for assigned clients.

Accounting functions relating to payroll, A/P,

inventory and general ledger activities, and related

reporting requirements. Perform Distribute and

monitor work assignments within assigned

responsibilities, train and cross-train associates

for all functions within assigned responsibilities

Logistics and client reports ensuring their accuracy

and timely submission. Maintain discipline within

assigned office responsibilities. Maintain operating

efficiencies through scheduling, supervision, and

planning.

Reconciliation Specialist

October 2004 - July 2010

Natixis Asset Management Oakland, CA

Financial Services

Reconcile accounts for trade and cash differences. Contacting

clients and for account instructions or verification and

transactions processing overlay mangers Reconcile 3,000 to 7,000

accounts using APL, Vestmark, and Excel. Reconcile trade

differences cash differences, processing security deposits and

withdrawals, cash deposits and withdrawals.

Contact clients and FA's for transaction authorizations and

trade authorizations.

Office Manager/Document Retention Specialist

Natixis Asset Management Oakland, CA

Financial Services

Leading and coordinating administrative duties, answer phones,

greeting clients and guest. Maintain files, answered calls,

direct calls to proper parties in the organization. Maintain and

reconcile the office budget order office supplies. Negotiate

vendor contracts. Set up filing system using Laser Fiche and

Cataloging account paperwork and transactions in compliance with

SEC record keeping rules. Corresponding with clients and overlay

Mangers, Financial advisors and back office in regards to

statements in compliance with SEC record keeping. Files,

maintain office equipment. Meet and greet guest and clients

Administrative Contract Employee

September 2003-March 2004

Office Team Oakland,CA

Temporary Services

Provide administrative support, performed a variety of

logistical functions for shipping departments calendar

management communicated with vendors, market research for

various companies.

August 2002- March 2004

Volt Berkeley

Administrative Support

Provide administrative support, performed a variety of

logistical functions for shipping departments schedule

deliveries and shipping instruction .Calendar with vendors,

market research for various companies management communicated

Research Assistant II

February 1998- July 2002

Harte-Hanks San Diego CA

Perform research of data infrastructure with various companies,

compile data, analyze and prepare for reporting, report

research findings to key members of the executive team via excel

matrix.

EDUCATION

Certified Paralegal

September 1988

Century Business College

Certification in paralegal strong attention in research

SKILLS

TYPING, Ten Key, Data Entry, Microsoft Office Excel, Outlook,

Calendaring, Laser Fiche,

Mail Machine, Reconciliation, Market Research Team Player,

Ability to organize and establish filing systems and Technical-

Banking Compliance-Regulatory.

CAREER HIGHLIGHTS

Successfully reconciled accounts for a year without any errors,

Successfully identified an issue with a group of accounts that

money market fund sent into debit for 2 years. Successfully

Implemented and launched document retention program, created

document retentions policies.



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