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Customer Service Manager

Location:
Hialeah, FL
Salary:
36000/year
Posted:
December 18, 2013

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Resume:

SALIM KOTWAL

**** **** **** **., *******, Fl ****8

305-***-****, acbq2l@r.postjobfree.com

SUMMARY

A highly talented and hard working Management Professional with more than 26 years of experience. Looking to prove and gain stability through increasing sales and profit margins. Comprehensive levels like: store budget, analysis, inventory and shrinkage, assets and liabilities, customer service and excellent supervision skills to gain a Management position in the Food & Retail based Industry in making a positive contribution to the organization and helping to advance company profitability.

EXPERIENCE

08/07/2013-

Present

TOYOTA SALES ASSOCIATE

05/2013-

Present

SELF EMPLOYEE

Using plan-o-gram to fix gondolas, end cap, setting up merchandise

Store signage

Assisting the store manager for maximum profit

Maximizing sales potential, profit and loss, expense and shrinkage.

Setting and maintaining displays

Budget and expense controlling

11/2012-

04/2013

SELF EMPLOYEE

Sales

Selling refurbish cell phones, batteries, chargers, cell phone case covers and I-Pod/I-Phone cases

10/2011-

06/29/2012

TELL GLOBAL INC

Cell Phone Technician

Checking used cell phones, LCD, battery life and charge port to clean data/memory in order to manually work with the cell phone program.

Merchandising cell phones, and creating a statistical pricing strategy.

07/2009-

10/2011

BP FOOD MART/ VICTORY FOOD MART

Store Manager

Trained Associates to achieve better sales and statistical performances.

Led store inventory, and enhanced proper tools for visual displays

Maintain excellent sales goals on weekly basis.

08/2007-

03/2009

DOLLAR MART PLUS

Store Manager

Developed and built business from day one.

Created an initiative to build store from committing and opening doors of success through ambitious and innovative ideas in retail grocery.

Proven leadership qualities and exceptional customer service skills

Responsible for customer service levels throughout the store.

02/2007-

08/2007

DOLLAR GENERAL

Trainee Manager

Trained on scheduling, budgeting and expense control

Working on knowledge of merchandising and retaining a high volume role of multitasking for front-end staff, recruiting and taking initiatives for employee relation issues

01/1991-

10/2006

SUPER STOP CONVENIENCE STORE

STORE MANAGER

Developed and built business.

Increased sales yearly in order to compete with last year’s sales for better productivity.

Hired, trained, and supervised employees of the store, preparing work schedules, and enhancing performer’s ability to lead the store with minimal supervision.

Gained key product knowledge of company elements.

07/1984-

12-1990 FARM STORES

STORE MANAGER

Developed and built business.

Increased sales yearly in order to compete with last year’s sales for better productivity.

Hired, trained, and supervised employees of the store, preparing work schedules, and enhancing performer’s ability to lead the store with minimal supervision.

Gained key product knowledge of company elements.

07/07/1981-

01/1984

MITTAH MEMON HOUSING

ASSISTANT SUPERVISOR

Determine labor requirements

Dispatch workers to construction site

Interpret and explain plans to worker

Responsible for tools assigned on a daily basis

Supervising the workers for a mixture of 2 and a half parts of sand, one bag of cement, testing the concrete mix using the following steps:

Feel smooth when rubbed in two fingers of concrete.

When hand thrust in the cement bag, it should feel cool. The cement color should be gray, no lumps formation.

I know the following procedure that must be done for concrete testing.

Size of the cylinder: 4x8 inch (10x200mm) 6x12 inch (150 x30mm)

Temping rod 5x8 inch used for 6x12inch cylinder or 3x8inch for 4x8inch cylinder

Rubber hammer, shovel, hand held wooden float, scope, wheelbarrow, curing box, thermometer for temperature of freshly concrete sample collection

Sampling concrete for cylinder must be obtained in the middle of concrete load.

SKILLS

Social Media Relations (e.g. Face book, Twitter, YouTube, etc.)

Bilingual in Urdu, Hindi, and Gujarati.

EDUCATION

Government Boys School-1977

Government College (Associate Degree)-1979

Government College of Technology(Diesel mechanic)-1980

University of Karachi (BSC Degree)-1984



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