***** **** ******

Southgate, MI *****

734-***-****

Cheryl Kelley

Work experience 3/2011 - Current Working Solutions Plano, TX

Call Center/Customer Support

* Provide an outstanding level of customer service in fast

paced remote call

center performing inbound and outbound calling.

* Handled various customer inquiries from a diverse

customer base including

business and residential customers via telephone and

email.

* Honored for multiple "perfect calls" including call

center wide email

Recognition and gift card awards.

* Handle customer questions accurately and diffuse

customer objections.

7/2010 - Current Demand Media Santa

Monica, CA

Category Edit/Duplicate Check/Keyword QA

* Ensure that the most accurate keyword or phrase is

selected for each title that has been accepted for

use by Demand Media Studios.

* Decide if a title is a duplicate of another title.

* Assign the best category and subcategory from our

taxonomy for the title presented

10/2008 - 6/2011 Parameds Flushing, NY

Case Processor/Medical Records Retriever/Supervisor

subbing

* Outbound calling to medical facilities requesting

medical records on behalf of insurance companies for

clients looking for health, life, disability, and claims.

* Responsible for ensuring release form is HIPAA

compliant, faxing, mailing,

issuing payment, and getting records in a timely manner.

* Work every Friday, holidays, and whenever needed as a

supervisor on the

difficult / challenging cases.

07/2007 - 12/2009 ChaCha.com Carmel, IN

Expeditor

* Responsible for handling high volume of customer queries

submitted via text message by ensuring they are

properly categorized, proper grammar, spelling, and

punctuation.

* Making sure the customer has a great experience by

providing friendly, factual,

and accurate answers to customers questions.

10/2007 - 10/2008 Arise Miramar, FL

Call Center/Customer Support

* Handling high influx of inbound calls within a dynamic

call center environment.

* Utilization of multiple call center support applications

to efficiently

assist customers.

* Exercise strong interpersonal communication skills with

customers and

department personnel.

* Respond to customer inquiries and request and resolve

issues efficiently and

professionally.

12/1998 - 07/2001 Arrow Uniform Rental Taylor,

MI

Collection Specialist

* Performed accounts receivable collections for multiple

location customer

accounts.

* Managed purchase order tracking and budgets.

* Prepared tailored spread sheets for customers.

* Mailed monthly statements.

* Weekly account status reporting to Supervisor.

05/1994 - 12/1998 DST Industries, Inc.

Romulus, MI

Accounts Receivable

* Generated purchase order budgets for multiple Ford Motor

Company

Departments.

* Prepared weekly collection status of all accounts

receivable for Management.

* Weekly meetings with Controller on problem solving

delinquent accounts.

08/1988 - 05/1994 Belle Tire Distributors, Inc.

Allen Park, MI

Accounts Payable Supervisor

* Managed accounts payable team with delegation of invoice

data entry.

* Performed accounts payable function including vendor

checks, employee

expense checks, and company notes.

* Ensured compliance with accounting deadlines.

Education Arise University - Certificate October 2007

Online self-study and live courses in computer programs,

customer service, and sales.

Contact this candidate