Alicia Cole Professional Summary

Professional Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects

**** ***** ***** ***** **

at once. Excellent work ethic and strength in boosting company morale.

Acworth, GA 30101

770-***-****, 770-***-****

Employment History

acbpud@r.postjobfree.com

Govt Insuring Specialist

2009 2011 PHH Mortgage, Mt. Laurel, NJ

• File original COE’s • Print, copy, ship & maintain tracking of FHA Technical Review files to appropriate

Homeownership Center • Print, copy, ship & maintain tracking of VA Quality Review files to appropriate

Regional Loan Center • Communication with closing/title agents, correspondents & borrowers to obtain

outstanding conditions for insuring • Log receipt of FHA/VA deficiency notifications and responses • Image &

index FHA and VA deficiency notifications into database • Image & index mail received and ensure delivery to

proper team player

Case Manager/ Customer Support

2007 2009 Benefit Personal Training, Collingswood, NJ

• Processed Personal trainer's paperwork. • Processed new client paperwork. • Customer support & Sales calls. •

Screened applicant resumes and coordinated both phone and in person interviews. • Answered and managed

incoming and outgoing calls while recording accurate messages. • Opened and properly distributed incoming

mail. • Completed data entry, tracked resumes and maintained the applicant tracking system. • Compiled

company information and related material and distributed it to candidates. • Assessed urgency and priorities

before accepting or declining appointments and meetings with the CEO. • Processed client rebate reconciliation,

reporting and check requests.

Account Specialist/Administrative Assistant

2007 2008 Progressive Benefit Solutions, Westmont, NJ

• Researching client/employee health insurance issues: claims, enrollments, terminations, ID cards, and

resolving questions in a timely manner • Manage account documentation (approval letters, policy changes,

endorsements, cancellations) • Update client & carrier database • Process prescription & provider claims •

Resolved administrative problems in absence of CEO. • Ordered and distributed office supplies while adhering

to a fixed office budget. • Directed guests and routed deliveries and courier services. • Answered and managed

incoming and outgoing calls while recording accurate messages. • Greeted numerous visitors, including VIPs,

vendors and interview candidates. • Processed client rebate reconciliation, reporting and check requests

Customer Data Coordinator (Admissions & Accounting)

2005 2007 Genesis Healthcare, Pennsauken, NJ

• Ensured information across all systems and files is accurate. • Coordinated census, facility profile. • Held

responsible for all basic computer demographic data, bed availability, and other information critical to managing

customer information as required. • Assured that customer financial records are accurate, complete and reflect

charges for all services provided and goods consumed. • Entered all utilization data and charges for: room &

board, anxillary services, respiratory services, ambulance, NeighborCare, barber & beauty and laundry. •

Responsible for updating bed availability, process billing adjustments. • Ensured center readiness for month end

processing. • Supported month end closing activities and accounts payable.

Education

• Pennsauken High School, 1997 2000 Diploma Received

• Camden County College, 2000 2002 AS Business Administration Degree Program

• University Of Phoenix, 2002 2003 BS Human Services Management Degree Program

• Walden University, Present BS Forensic Psychology

Additional Skills

MS Word, Excel, QuickBooks, AS400, Microsoft Outlook, PowerPoint, Payroll, Invoicing, Typing: 45

55 wpm, 10 key functions, Switchboard, Mailroom, JD Edwards program, Encompass, 12,000 data entry

keystrokes, professional phone etiquette, excellent communication skills, database management,

advanced clerical knowledge, multi line phone proficiency

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