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Customer Service Manager

Location:
Conroe, TX
Posted:
December 16, 2013

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Resume:

Ashley Thomas

*** ****** ******, ******, ** ***** 936-***-****

acbpnr@r.postjobfree.com

Objective

I am seeking a position with a company offering personal and

professional growth and advancement in exchange for, outstanding work in a

challenging environment. I want to obtain a position where I can maximize

my management skills, quality assurance, program development, and training

experience.

Profile

A highly motivated, goal-oriented professional in organizational management

and development with excellent communication skills and experience in

managing cultural change within an organization. Recognized for reliability,

persistence, and a strong work ethic, with a positive attitude in a fast

pace, high-pressure environment. Committed to servicing clients through a

management style that inspires other to excel with a determination to

succeed.

Work History

Marketer/Promoter/Manager Lil Jabb & The Zydeco Soldierz, Houston, TX

July 12 to Current

Paralegal Assistant (P/T Intern) Bays & Bays Law Firm, Conroe, TX

December 11 to October 12

Marketing Coordinator (P/T) State Farm Insurance, Conroe, TX

November 09 to February 11

Assistant Manager A Mac Trucking, December 05 to

(F/T) Conroe, TX November 09

Assistant Manager Catherine's Plus Size, June 08 to December 08

(P/T) Conroe, TX

Education

Business Lone Star College, Conroe, August

Administration TX 2007 - May 2012

Business Sam Houston State University May 2012- Present

Administration

August 2003 - May 2007

Conroe High School, Conroe,

High School Diploma TX

Additional

Notary for the State of Texas

Ashley Thomas

109 Morgan Street

Conroe, TX 77301

acbpnr@r.postjobfree.com

936-***-****

Dear Sir or Madam:

This letter is to introduce myself and to let you know of my interest in

becoming a part of your company. The enclosed resume will furnish you with

information concerning my overall employment background, training,

education and skills. My work abilities are backed up with experiences and

knowledge. I assure you that I can successfully fulfill any obligations

requiring of any responsibility upon your company.

In each of my previous job experiences, I have performed my assignments

with a high degree of skill and professionalism. My current objective is to

obtain a position that will fully utilize my skills and offer an

opportunity for continued professional growth.

I believe in excellence and have always dedicated myself, my talents and my

creative abilities to assure the successful accomplishment of any company

goals. My positive attitude and willingness to give 150% makes me a

valuable asset to any organization that would employ me. I am confident

that my skills will be an asset and have a favorable impact in your

organization.

I look forward to hearing from you in the near future and hopefully to

schedule an interview in which I hope to learn more about your company.

It's goals and plans and how I may be able to contribute to its continued

success and growth.

Thank you for your time.

Sincerely,

Ashley Thomas

V Directed and coordinated the operations and activities of a Trucking

company

V Formulated policies, programs, and procedures for transportation

system

V Responsible for quality customer service, satisfaction &

profitability

V Proactive role in maintaining files and records according to the

Company's policies

V Revised driver schedules to ensure increased efficiency, lower costs,

and expedited operations

V Supervised the sales staff & provided support in coordinating

activities with the Company's objectives

V Assisted in store promotional and optimal display of merchandising

programs

V Performed administrative functions: tracking, ordering, & managed

inventory, ensuring store security

V Proactive role in establishing & carrying out shrinkage control

discipline programs inventory & audits

V Responsible for quality customer service, satisfaction &

profitability

V Responsible for quality customer service, satisfaction &

profitability

V Handle and bring in new Insurance prospects

V Proactive role in maintaining files and records according to the

Company's policies

V Perform administrative functions: billing, answering phones, &

handling customer relations

V Coordinated marketing events according to the Company's objectives

V Telemarketing: Making 250 plus calls a day

. Phi Theta Kappa, top 10% of college with 3.5 GPA

. Associates of Arts

.

. Graduated top 24% of my senior class with 3.7 GPA

. Nominated Who's Who Among America's High School Students and Athlete's

.

Organizational & Strategic Planning Problem Solving

Collections & Sales Training and Development

Team Building Leadership Skills

Customer Obsession Goal Oriented

Technical Skills

Proficient with Microsoft Word, Outlook, Excel, Power Point, and Word

Perfect

Excellent References Available Upon Request

V Prepare legal documents, including briefs, pleadings, appeals, wills,

and contracts

V Perform administrative functions: handling customer relations, and

answering phones

V Assist the lawyer with proceedings of a particular case

V Maintain document file, file pleadings with court clerk, organizing

files, conducting legal research, and drafting documents.

V Responsible for quality customer service, satisfaction &

profitability

V Handle and set up shows and performances

V Proactive role in managing files and records according to the Band's

policies

V Perform administrative functions: billing

V Coordinated marketing events according to the Band's objectives



Contact this candidate