Tiffany Torres

Phone:360-***-****

*** * **** ***

San Antonio, TX 78214

Email: acbomo@r.postjobfree.com

SUMMARY

I am a committed self-starter with a passion for providing quality customer service.

With a strong focus on customer service and the understanding of business needs I

ensure quality performance.

EXPERIENCE

Sears Holdings San Antonio, TX March 2013- Current

Technical support

1. Inbound tech support/sales. I provide parts information while trouble shooting along with scheduling appointments.

Document troubleshooting steps and confirm customer’s information is current. Call center.

Sears Holdings San Antonio, TX September 2012- March 2013

Retail Support

1. Inound sales customer service. I provide customers with product information and great customer service.

Checking on status for delivery also inventory on stores merchandise. call center/sales

LoanStar Title Loans San Antonio, TX April-December 2011

Collector

1. Handling outgoing/incoming calls, accepting payments while scheduled appointments for customers

providing quality customer service. call center/data entry

Rue 21 San Antonio, TX September-February 2011

Sales Associate

1. Etc. Specialist assisting customers with my knowledge and skills for fashion. Displayed accessories on

mannequins while running the register and greeting every customer.

Pronto Pawn San Antonio, TX 2008-2009

Customer Service

1. Assisted customers with questions regarding anything that resided inside the store and made sure they

were satisfied. handling loans and data entry.

2. Would make sure that I was well organized and kept my section in immaculate condition.

Displayed the importance of guests needs first on a consistent basis.

Responded to complaints in a respectful manor and reported further complaints to a manager.

Performed any job or duties that was assigned to me.

EDUCATION

Graduated from Oak Harbor High School with a Diploma - 2009.

ADDITIONAL INFORMATION

1Currently looking forward to new challenges and learning a new skill that will benefit me in the future.

2Quick learner and is always ready for a new challenge and willing to go beyond the expectations to

provide great customer service.

3Once I learn something, I strive to be the best at what I do and commit to the job I am given, I tend to

want to take leadership and help people in need of assistance to help them achieve excellence.

References available upon request!

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