Michael Hunt

Technical Support Representative - Cox Communications

Parma, OH

acbojl@r.postjobfree.com - 216-***-****

To obtain a position that utilizes my customer service and sales skills and offers growth opportunities.

WORK EXPERIENCE

Technical Support Representative

Cox Communications - Parma, OH - April 2012 to Present

Implement corrective actions to resolve customer inquiries, concerns, and requests

* Provide training and assistance to help customers learn to use cable, phone, and internet products

* Play a key role in customer retention and satisfaction

* Up sale and cross sale company promotions and products

* Cultivate positive and enduring relationships with customers

Insurance Agent

American Income Life - North Royalton, OH - October 2011 to February 2012

Sold life and health insurance to individual and group clientele

* Sought out new clients and obtained data about financial resources and needs

* Submit detailed proposals and quotations for clients

* Develop sales pitch and marketing strategies in order to maximize sales results

Consumer Affairs Representative

Universal Electronics - Twinsburg, OH - September 2010 to October 2011

Assist customers with cable and internet repair

* Schedule maintenance workers when phone resolution is not possible

* Collect and record accurate data provided by the customer

* Consistently meet performance benchmarks in all areas

Technical Support Representative

Teleperformance USA - Akron, OH - May 2008 to December 2010

Responsible for all customer inquiries and questions regarding their internet, phone, and cable products and

services

* Accurately collect data and log all customer interaction in data management system

* Achieve call center metrics including call handle time and customer satisfaction scores

ADDITIONAL INFORMATION

Skills

* Ability to communicate effectively and build productive relationships

* Advanced knowledge of Windows based software packages

* Able to type 45 words per minute

Contact this candidate