STEPHEN MAINERO

**** ** ***** **, *** *****, Miami, Fl 33172

acbohr@r.postjobfree.com • 508-***-****

QUALIFICATIONS PROFILE

Dedicated and accomplished team leader, adept at call center operations, training call center

representatives and a passion for pleasing customers through professional response and service.

Outstanding motivator and team leader; proven ability to create dynamic and cohesive

teams.

Solid, in-depth knowledge of and experience with call centers

Strong communication in establishing and maintaining focused and successful customer

satisfaction

Consistent record of innovative problem solving and producing bottom-line results.

Thrives in dynamic and fluid environments while remaining pragmatic and focused under

pressure.

Professional Experience

THE FRANKLIN CAREER GROUP INC. PLYMOUTH, MA 2000--PRESENT

Manager – Call Center for Recruiting Candidates

Personally recruited more than 150 engineering managers for Cummins Inc.

Performed both outbound and inbound calls

Managed all customer interactions with a score rate of 90%

EDGEWATER TECHNOLOGIES 1998 to 2000

Manager Sales & Marketing

Served as Manager of Sales & Marketing for international Marketing and Internet Consulting

company with $25 million in annual revenues and 90 employees.

Left Edgewater after one of its employees massacred seven employees on December 26, 2000

Hired to build sales and marketing team for this IT consulting company. Successfully developed

international marketing and brand consulting practice.

Guided company’s growth from $5 to $25 million in three years and restructured company’s

operating and reporting systems to facilitate high growth.

Conceptualized and built new business development and client retention program

.

PRIMIX SOLUTIONS – Watertown, MA 1995 to 1998

Branding and Call Center Operations

Conceived new marketing strategy and launched new corporate brand internationally.

Realized 75% lead increase through implementing lead generation program.

Developed and implemented e-branding consulting practice which yielded $2.5 million of

incremental sales in first year.

Based on category and market research, conceived and developed CRM consulting

practice.

ACTIVISION, INC. – MOUNTAIN View, CA 1982 to 1989

Helped build company from zero to $110 million within four-year period as one of co-founders.

Developed and implemented all pre-IPO activities leading to successful public offering. Direct

reports included 12 directors in the United States, Great Britain, and France.

Successfully launched and established one of the country’s leading entertainment software

brands through an integrated marketing communications programs.

Led recruitment effort that staffed Activision from 10 employees to 350 employees over a 24

month period.

From ground up, built a strong retail network and launched the industry’s first Retail Advisory

Pane

Led product planning and product pricing for all product lines.

Built award winning marketing department and trade relations function.

Recipient of six Clio awards for launch of first international advertising campaign, and three

Effie awards for successful introduction of broadcast brand advertising campaign.

EDUCATION AND TRAINING

Master of Science Candidate – completed all required coursework (3.8 GPA)

BOSTON UNIVERSITY GRADUATE SCHOOL OF PUBLIC COMMUNICATIONS – Boston, MA

Bachelor of Arts Degree

COLBY COLLEGE – Waterville, ME

Cornell Law School – Ithaca, NY

- Professional References Available on Request -

Contact this candidate