Brooke-Lynne Horton

*** *. ******** ** *** ****

Dallas, Texas 75217

682-***-**** cell

acbnue@r.postjobfree.com

PROFESSIONAL Highly experienced Customer Service professional. Able to handle a high

SUMMARY: volume of customer calls in a fast-paced environment, with minimum

supervision, while giving the highest quality of consumer service. Excellent

listening skills, oral and written communications. Comfortable learning all

new skills and company procedures. Excellent problem solving and

negotiating skills. Able to make decisions independently and quickly with

minimal escalations.

EMPLOYMENT Army & Air Force Exchange Service (AAFES)-Customer Service Assistant

HISTORY: 08/2010- Present

Dallas, Texas

Catalog

• Process orders

• Check status of orders for customers by contacting vendors,

warehouse, etc

• Work order notes

• Answer questions about products we offer

Military Star

• Answering customer calls about statements

• Processing Credit applications

• Process payments on customers credit accounts

• Handle issues with accounts

• Index/File applications

Cedar Valley College

EDUCATION:

Lancaster, Texas

• Currently taking classes toward Business Administration degree

• Diversity Training Skills Achievement Award

Hillcrest High School

Dallas, TX

•

SKILLS AND Windows98/XP/Vista/PowerPoint/Excel/Word/Access

ADDITIONAL • Handle large amount of money, cashiering

INFORMATION: • Heavy telephone usage within a call center

• Great organizational skills

• Retail experience

• Imaging/prepare documents for scanning/indexing/filing

• Type 40 wpm

• Customer Service/Order Processing/Data Entry

Contact this candidate