MICHAEL C. JACKSON

*** **** ****** *** *** **A

Pine Hill, New Jersey 08021

Cell: 856-***-**** Email: acbnud@r.postjobfree.com

EDUCATION:

Certifications: Microsoft Certified Professional (MCP)

CompTIA PDI+ (10/2013)

CompTIA A+(801) 11/13

SORA Security License 3-5-13/3-5-15

Liberal Arts Degree Credits: Camden County College Blackwood, NJ

Computer Technology Diploma

Awards: Director's List and Honors List

(3.5 GPA)

Digital Technology Program Credits

Cleveland Institute of Electronics Cleveland, OH

EMPLOYMENT

HISTORY: Royal Pest Service Chester, PA

September 7, 2011-February 14, 2013

Service /Sales/Technician/Commercial Accounts

Outsmart Pest Management Philadelphia, PA

March 7, 2011-August 11, 2011

Service Technician – General Pest and Termite

Walmart Cherry Hill, NJ

September 8, 2010-March 1, 2011

Setup, relocate, price and stock seasonal inventory

Outsmart Pest Management Philadelphia, PA

April 5, 2010- September 1, 2010

Service Technician- General Pest and Termite

Xceed Marketing Solutions Mt Laurel, NJ

October 5, 2009- March 8, 2010

In store direct sales marketing for Home Depot Sub-Contractor

Lippincott Communications Woodbury, NJ

April 8, 2009- September 21, 2009

Door to Door remarket program for Comcast

Comcast Converter Box Collections Philadelphia, PA

November 3, 2008- February 2, 2009

Door to door converter box recollections

ITV Marketing Group Beverly, MA

July 7, 2008- October 15, 2008

Independent Contractor

Sales and Marketing

HSI Pest Control

March 5, 2007- June 6, 2008

Service Technician- General Pest and Termite Sicklerville, NJ

Comcast Cable Voorhees, NJ

April 18, 2006- May 4, 2007

INTERNET/CABLE SUPPORT

Troubleshoot via phone and VPN for connectivity issues with cable converters and

internet modems. Provided client support who also had issues with email and

various MS suite applications.

HSI Pest Control Sicklerville, NJ

June 13, 2005- March 6, 2006

Service Technician- General Pest and Termite

Cooper University Health Systems Mt. Laurel, NJ

September 8, 1997-May 16, 2005

COMPUTER OPERATOR//HELP DESK ASSOCIATE Operation and console

monitoring of the IBM Mainframe, HP VMS Open Systems, IBM Unix Systems for batch

and real-time processing of Financial and Clinical systems. Monitor of clinical systems

that include Radiology, Laboratory, Pharmacy (Digimedics) and order entry application

named Clinical Information System. Monitor of financial applications include IDXTerm,

HealthQuest, Matrix, and AP/GL. Monitor Interfaces between ancillary systems. Provide

phone support through the help desk and managing high call volume. Using remote tools

to install software applications. Capable of creating and maintaining a desktop image for

PC Deployments. Identifies, researches, and resolves technical problems within skill set.

Assumes ownership of all trouble calls entered and follows up with assigned IT resources

as well as client until TC is resolved. Perform workload and other duties assigned by

management.

Cooper University Health Systems Camden,NJ

Security Officer

September 9, 1993-Sept 8, 1997

Camden City Board of Education Camden, NJ

September 8, 1997- June 30, 2000

Instructional Assistant/Substitute Teacher

Setup, maintained, and monitored computer lab, while assisting teachers with their students

as per lesson plan.

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