Valerie Johnson

**** *. ******* ****.

Las Vegas, NV 89108

313-***-****

acbnm9@r.postjobfree.com

Qualification Summary:

Over five years of experience providing customer support in a busy call

center environment, making and receiving calls from and to existing

clients. Function well in a team environment and maintained an unwavering

commitment to build positive customer relationships. Possess concise and

thorough analytical skills with basic knowledge of computers and data

entry.

Work Experience:

Feb 2008 - August 2013 Michigan Department of Human Services

Lansing, MI

Home Health Aide

Responsible for patient in home healthcare including personal care,

physical therapy, and light housekeeping. Monitored vital signs, managed

schedule, and assisted with medication under the direction of a licensed

physician.

Dec 2007 - Feb 2008 Cancer Fund of America

Southfield, MI

Account Executive Representative

Responsible for raising funds for cancer patient medical expenses.

Solicited prospective clients for donations and determined amounts of gift

to be contributed. Maintained positive customer relations, operated multi-

phone system, data entry and general office duties.

Oct 2002 - June 2005 Blue Care Network/Bartech

Southfield, MI

Membership Maintenance Technician

Responsible for employer group's healthcare enrollment process in a busy

call center environment. Informed group representative of healthcare

coverage and responding to inquiries. Daily correspondence with benefit

representative to resolve problems and issues regarding employee health

insurance. Performed filing and data entry on daily basis (Windows 95 and

Company software, Facet, Macess)

Education:

Henry Ford Community College 2011 - Current

Associate of Applied Science in Nursing Marygrove College

1990 - 1991 Certificate in Phlebotomy Technician

Skills: Basic knowledge of MS-Word, Excel, PowerPoint, and Internet

Explorer

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