Raymond J. Griffin Jr.

404-***-****

**** ********* ******

College Park, GA 30349

acbn8d@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Trainer experience (domestic & international)-12 years

Senior corporate training experience---8 years

Call center management experience (SB and Consumer)-9 years

Sales training manager/master certified

Strong ability to implement stakeholder objectives

Excellent ability to manage multiple projects in fast-paced environment

Active ASTD Member

PROFESSIONAL EXPERIENCE

Advantage Sales and Marketing, El Segundo, CA

August 2012-Present

NATIONAL SALES TRAINING SPECIALIST

. Worked directly with dealer call centers and their employees on behalf

of DIRECTV, the nation's top DBS provider.

. Managed a nationwide territory for our National Strategic Partners

division and positively impacted dealer call center sales and

retention through effective training.

. Served as expert on all aspects of DIRECTV's products and services,

including technology, plans, promotions, sales techniques, best

practices, ordering systems and on-line tools, activations procedures

and methods, credit and escalation processes.

. Worked directly with front-line employees, coaches, supervisors,

managers and senior management to transfer DIRECTV product knowledge

and increase sales of the DIRECTV products and services. Educated

Associates and Management on how to sell, market, and activate the

client's products and services.

. Used group trainings, shadowing/observation techniques, side-by-side

coaching and customer interactions as a direct method of demonstrating

and educating employees about sales techniques and the client's new

and current promotional activities.

. Effectively, efficiently, and proactively managed a territory of 16

assigned dealer call center locations. Identified training and sales

opportunities; created and executed ROI based action plans.

. Maximized DIRECTV ROI by efficiently utilizing and reporting company

reimbursable expenses.

. Managed budgets for incentives, travel, and other costs.

. Created and implemented local strategies, goals, incentives, and

budgets to further improve sales or in response to low performance.

. Ramped new call centers as well as trained sales training specialists.

. 90% travel

Staffmark (Pratt Industries), Atlanta, GA (contract)

April 2012- July2012

ACCOUNT EXECUTIVE/CUSTOMER EXPERIENCE SPECIALIST/TRAINING POC

. Worked as a training expert for a transitional team assisting senior

management launch Pratt Industries new Atlanta E-Commerce call center.

. Authored three week initial training program

. Sold in-house and small businesses clients packaging and front/back

end supplies

. Developed procedures and processes for new customer service

department, and create leadership training manual on key performance

indicators/return and refund policies

Agape Medical Management, Riverside, CA November 2011-

April 2012

TERRITORY ACCOUNT MANAGER-Contract Position

. 100% commission sales rep for Durable Medical Equipment (DME) bid

preparation consultation services, ensuring financial and licensing

compliance for Medicare's Competitive Bidding.

. Sold Bid Agreements to "C Level" executives ranging from $3500 to

$25000 to DME companies in GA, FL, and AR for Medicare's mandatory

Round II.

Naylor Publications, Alpharetta, GA April 2007-

August 2011

TRAINING MANAGER/TRAINING FACILITATOR

. Managed and facilitated all Sales Orientation courses, Advanced

Sales skill development for Atlanta, Georgia and Winnipeg, Canada

Branches

. Developed, recommended, and implemented strategies to meet corporate-

wide operation training objectives.

. Ramped over 250 Business to Business Advertising sales professionals

. Authored and conducted on-line advertising and CRM/Salesforce.com

training.

. Designed Integrated and Specialty Division Training Manuals for all

branches

. Worked closely with Recruiting and Operations to ensure corporate

objectives were achieved

. As Project Leader of sales teams exceeded Performance goal by 25%

. Ramped and mentored three corporate and Technical trainers

. Conducted on-boarding training

. Direct Report to the Vice President of Employee Development

. Certified in Ken Blanchard's Situational Leadership.

Compucredit, Dunwoody, GA October 2005-April 2007

SR. TRAINER

. Served as senior performance consultant on major corporate training

initiatives.

. Developed training using the ADDIE model for instructional

designers.

. Created cross cultural training for overseas TM and CS vendors,

managers, and account representatives.

o Evaluated effectiveness of training by conducting focus

groups and feedback sessions with International vendors in

India, Mexico, and Philippines

o Responsible for learning schedules, calendar, and

maintaining participant records during training.

. Ramped and Supervised Fee Based (upselling), Inbound, and corporate

trainers

. Worked as training project manager for Marketing Department

o Served as lead trainer for new business acquisition

launches

o Conducted training audits

. Wrote curriculum for International sales organization

o Received Instructional Design and Trainer Development

Certification from Entelechy, Inc.

o Master Certified in product training, needs-based selling

skills, facilitation skills, and adult learning techniques.

MCI Worldcom, Alpharetta, GA September 1999-October

2005

SR. TRAINER

. Handled management-level training, development and coaching for 80

supervisors and managers.

. Conducted 95 Initial training classes and on-going training for over

3000 Business to Business, Business to Consumer, and outside sales

reps in highly competitive residential and Business Local, Long

Distance, DSL Call Center markets.

. Ramped and mentored Seven Sales Trainers for MCI's #1 ranked call

center training team.

. Introduced innovative training which strongly impacted the bottom

line sales performance

. Traveled nationally to ramp four different Call Center training

departments on company initiatives.

. Responsible for creating center-wide strategies for improving

Quality Sales, FCC fine avoidance

. Master Certified in product training, needs-based selling skills,

facilitation skills, and adult learning techniques.

. Wrote curriculum for the national sales organization:

SALES SKILL TRAINING AUTHORED BY TRAINER

Feature/Benefit Selling ~ Quality Improvement Training ~ Data

Workshops Assertive Selling Techniques ~ "12 Days of Reluctance" Pre-

shift Series ~ Advanced Closing Techniques

MCI, Alpharetta, GA August 1998 - August 1999

SALES SUPERVISOR

. Directly managed a team of 18 business to business inside telecom

sales professionals

. Exceeded MCI team quota by an average of 121%

. Handled payroll, set and measured team objectives.

. Developed, motivated, and trained associates in job proficiencies,

product knowledge and product changes.

. Promoted sales recognition programs and contests for bay and system.

. Efficiently managed employee development plans, disciplinary

actions, and team effectiveness.

MCI, Alpharetta, GA May 1997- July 1998

INSIDE SALES REPRESENTATIVE

. Met and routinely exceeded sales quota by 140% to 175%

. Served as Sales Team Lead and New Hire Mentor

. Frequent panelists in corporate focus groups on closing skills.

. Consistently exceeded quality expectation

PROFESSIONAL DEVELOPMENT TRAINING

7 Habits of highly Effective People, Facilitation and Delivery Skills

Training, John C Maxwell's Leadership Series, Management Development

Series, Facilitating Discussions Training, Effective interviewing and

Hiring, Managing Corrective Action, Promoting Positive Employee Relations

KKBT Radio Station June 1995-February 1997

Los Angeles, California

COMMUNITY ACTION COORDINATOR

. Tracked trends and created ground-breaking programs and

programming strategies to help mainstream hip hop programming to

the L. A. market. Conceived and developed a variety of talk

show topics focusing on a wide range of pressing community

issues, including gang violence, the LAPD, a twelve mayor

roundtable show, Affirmative Action, teenage promiscuity,

welfare reform, and many other topic. Show Guests included the

Mayor of Los Angeles, Police Chief Willie Williams, Flo Jo, Rick

James, Jesse Jackson, Congresswoman Maxine Waters, and many

others.

. Worked closely with Harold Austin, program director, and

Dominique DiPrima, host, in creating highly competitive

multicultural programming focusing on the 18-34 demographic

cell, focusing intensively on the African-American and Chicano

American communities. Served as community liaison, maintaining

relationships with over 400 community organizations and major

record label reps. Booked guest and produced for #1 rated

(Arbitron) "Street Science" call-in talk show. Featured in R&R

as one of the most community relevant shows in Urban radio.

. Talk show repeatedly attracted local and national television

coverage as KKBT rose from #11 to #1 while employed.

AWARDS & RECOGNITION

Top Trainer Award, Spotlight Award, Top Support Award, Leaders Award, MVP

for Outstanding Performance, Club MCI Award, Supreme Support Super Star

Award

EDUCATION

Communications, Masters of Arts

California State Fullerton

Business Administration, Bachelors of Science

University of California, Riverside

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