Krishanna L. Bryant

**** ***** ** ****** *******, GA 678-***-**** 678-***-****

To obtain Call Center Supervisor, Sales,

Professional

Customer Service Representative, or

Objective

Administrative, position with an organization

offering opportunity for professional development

and advancement.

• Offering experience and training in business

Qualification

management, sales, customer service,

Summary

employee supervision, public relations and

implementing policies & procedures.

• Proficient in completing projects to high

standards in time-critical situations.

• Strengths include excellent leadership,

organizational, time management,

interpersonal, and problem solving skills.

Able to easily establish and maintain

effective business & customer relationships.

Procore Solutions Marietta, Georgia

Professional

Call Center Supervisor, (06/11 – 08/13)

Experience

Overseeing the daily call center

operations/functions of the call center. Payroll,

monitoring calls for customer satisfactions and

quality. Assisting customers/customer service

representatives with concerns. Developing and

motivating leads to become call center supervisors.

Coaching errors and strategically forecasting career

opportunities for new hires.

DIRECTBUY Roswell, Georgia

Phone Operations, (12/10-06/11) Marketing and

advertising company’s name and doing various

customer contracts to get customers signed up for

the Directbuy home show. Setting appointments for

tours of the facility. Outbound dialing to assist with

marketing.

W ATLANTA HOTEL, Midtown, Georgia PBX

Operator, (05/06-03/10) Operating busy

outbound and inbound call center, showing vacant

guess rooms to guest, resolving guest complaints

and logging and tracking maintenance calls.

Following up with guest amenity set ups and guest

request, working off a key system to decode keys

for guest, inputting private dining orders for guests.

Assisting personal runs for guest.

CHASE HIGH SCHOOL Los Angeles, California

Education

High School Diploma

Medix College Smyrna, GA Emergency Medical

Technician (EMT)

Krishanna L. Bryant

2701 Aruba Dr Powder Springs, GA 30127 678-***-**** 678-***-****

As my resume indicates, I have a background of experience and training in business management, sales, customer

service, employee supervision, public relations and implementing policies & procedures. I have also listed my

education, training, and achievements.

I effectively coached/mentored call center leads and CSRs regarding operational and procedural changes. I

researched and troubleshooted escalated calls and implemented the best course of action to resolve issues. Tracks,

monitors, verify examining and processing confidential official documents.

Analyzes call volume trends; forecasts future staffing needs and prepare call center schedules to ensure adequate

coverage for work days, weekends, and holidays. I completed disciplinary actions relating to attendance, job

performance and conduct, as necessary.

Effectively communicates with management to pinpoint and resolve problems, reduce errors, prepare for

marketing drives, procedural changes, new product roll out, system changes, etc. I conducted applicant’s

interviews and selected call center employees.

I have experience with maintaining ongoing relationships with clients “Previous clients handled, HECO, All

Municipality’s and all GoodCents clients which consisted of twenty seven clients”. I provided internal and

external clients/customers with excellent service and support.

I designed action plans unique to each employee regarding training and re-training needed, time needed in the

learning lab, assigning additional responsibilities, etc.; as well as recognized employees for their excellent

performance.

My work ethic, professional experience, leadership abilities, interpersonal skills, flexibility and team player

abilities can make me a valuable asset to your organization.

Thank you,

Krishanna L. Bryant

Enclosure: resume

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