GASHAW AYALEW FEYISA

(***) -***-**** / acbmad@r.postjobfree.com

Professional Summary

• Extensive working background in Microsoft Technologies including .NET & Dynamics CRM . My wide skills

comprise analysis, design, development, testing and execution of business applications.

• In-depth knowledge of various platforms, software systems, and servers. Extensive programming experience using

ASP.NET 4.0, C#.NET, SQL, SharePoint and WCF.

• Excellent communication skills with strong background working directly with coworkers and client to identify

business objectives and establish requirements.

• Ability to build and lead teams and resolve issues of teamwork

Technical Skill

Microsoft Technologies: Dynamics CRM 2011, ASP.NET, WCF, WPF, MS Visual Studio 2012,

Programming Languages: C#.net 4.0, C, C++, MatLab

Web Technologies: HTML, HTML5, CSS, CSS3

Scripting Languages: JavaScript, jQuery

RDBMS: SQL 2008, SQL 2012

XML Related Technologies: XML, DOM, CSS

Platforms: Windows 2000, Win2008, XP, Vista, 7, 8

Tools: MS Office 2013, Office 365, SharePoint

QA Skills: Test automation, code coverage, test plan and test case development

Professional Experience

MSSolve, Microsoft, Seattle WA November 2012 –

November 2013

Dynamic CRM Consultant

MSSolve: At its core MSSolve is the master system of record for commercial support incidents, and is primarily used for

Technical Support by Microsoft and its Partners. It includes, Service Requests, communication activities, problems, tasks,

and support related labor, diagnostics, Non-Incident Activity, Support Delivery Quality Framework and. Architecturally

speaking, the backend "store" is based on MS Dynamics CRM 2011 and SQL 2012. Communication of frontend WPF

client with the backend is facilitated by WCF based web services.

Roles and Responsibilities.

• Leading new large team overtake the MSSOLVE –Development through Knowledge Transfer.

• Implement the Centrally managed Policy Based security for Service Request.

• Extending built in CRM Security features to meet Publish Restriction, File restriction and access Restriction of

Service Request requirements.

• Customizing the Dynamics CRM

• Design Delta Processor for CRM and non-CRM data migration as part of Always-On initiative.

• Creating Delta Processor UI Component.

• Developing SSIS Packages & Database Components for Delta Processor.

Environment: Microsoft Dynamics CRM 2011, MS Dynamics CRM SDK,C# 4.5, WCF, WPF, Visual Studio 2012

Ultimate, MS Outlook, IIS 7.0, JavaScript, Sidewinder, SQL Server 2012 R2, SSRS. Microsoft Visio, Microsoft Project.

Connected CRM, Microsoft, Seattle WA August 2012 – October

2012

Dynamic CRM Consultant

Skype Partner and Certification: Partner Team evaluates and manages manufacturers of Skype-compatible equipment

partners and guide Tier 1 products through the certification process . Certification team conducts a series of audio, video

and UI quality tests on Skype partner-manufactured devices and certifies products after they pass this rigorous testing .

CRM is used by the Account team to manage Leads and Partners contacts . CRM is also leveraged to manage Tier 1 to Tier

3 Product Tests and Certifications. Potential opportunities to expand CRM to the Marketing and Tier 3 support teams .

Roles and Responsibilities.

• Extended the Dynamics CRM 2011 functionality using C#, Jscript, HTML, XML/SOAP to meet business

requirements of Skype Partner management and Certification.

• Developed Test Clone to duplicate the test records from button.

• Simplified Invoice generation from single button click that sends Invoice as PDF Attachment using custom

workflow activity. Provided the same functionality using JavaScript and HTML as alternatives.

• Implemented a Plugin for Unique ID upon creation of Tests.

• Customized Auto notification workflow: Test Results Update, Certification Complete, Test Scheduled

Notification, Notify Certification Team of New Request, and Case Notification.

• Setup Business Unit, system setting and defined security roles of users

• Configured Business Settings: Services, Sites, Facilities/Equipment, Products/Tests, Product Groups

• SharePoint Integration of account, Cases and Opportunity

• Integrated Web portal of basic entities using ADXStudio

Environment: Microsoft Dynamics CRM 2011 ( Partner hosted), MS Dynamics CRM SDK,C#.Net, .net 4.0, Asp.net,

Visual Studio 2010 Ultimate, MS Outlook, IIS 7.0, JavaScript, SOAP/XML, SQL Server 2008 R2, SSRS. Microsoft Visio.

LogicSoft Inc. Columbus, OH June 2012 – August 2012

Dynamic CRM Consultant

LogicSoft HR Solution: Logic Soft HR and Dynamics CRM Solution manage and monitor the overall lifecycle of

consultants. It has features for Uploading resumes and pictures. Manage career details and experience.

Manage candidate specification for potential placement. It Stores all relevant documents full candidate

communication history.

Roles and Responsibilities.

• Converting functional business requirements into technical system specs.

• Interacting with business and providing input on technical design and/or development solutions.

• Creating a custom MS Dynamics CRM solution, this also includes configuration, interfaces, forms, workflows,

etc.

• Customizing the Dynamics CRM to handle Candidate History, Resume and communication.

• Creating functional scenario based test scripts and developing test data in support of User Acceptance Testing.

• Programming in packaged application environments utilizing GUI and Web tools such as HTML, JavaScript, ASP

.NET, SQL Reporting Services, XML.

• Providing technical support and completing ongoing software changes to Microsoft Dynamics CRM based.

• Working with CRM team members to expand existing system for use in the Marketing and Sales division.

• Documenting application processes and for employee and staff

• Performing troubleshooting, problem resolution tasks from end user perspective, and apply functional knowledge

• Developing and maintaining existing and new reporting utilizing SRSS packages.

Environment: Microsoft Dynamics CRM 2011 On-Premises (Web Interface), MS Dynamics CRM SDK,C#.Net, .net 4.0,

Asp.net, Visual Studio 2010 Ultimate, MS Outlook, IIS 7.0, JavaScript, Ajax, XML, SQL Server 2008 R2, SSRS.

Microsoft Visio.

iQor Inc, Columbus OH April 2010 –

May 2012

Agent

Description: iQor is global provider of intelligent customer interactions and outsourcing solutions.

Roles and Responsibilities:

• Deal directly with customers by telephone.

• Perform customer verifications process.

• Respond promptly to customer inquiries with courtesy and professionalism

• Handle billing question, payment service and extensions.

• Open new account, manage existing account, and troubleshoot service & phone issues.

• Transfer requests and unresolved issues to the designated department

• Notate customer interactions, inquiries, comments, complaints and actions taken.

• Consistently meet quality and resolve an average of eight calls per hour.

Addis System Company, Addis Ababa, Ethiopia September 2008 - March 2010

.Net / Dynamics CRM Developer

Responsibilities:

• Identify the potential customers from the given data base and counsel the organization on ways of converting them to loyal

customers

• Inform all existing customers about the new products launched, new features introduced and new schemes announced for

customers

• Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the determined standards

• Train the CRM team members on handling large quantity of data and ensuring none of the generated leads get neglected

• Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time

• Document the steps taken in CRM projects and ensure each step contributes to the success of the CRM project

Arbaminch University, Arbaminch, Ethiopia June 2007 - Aug 2008

Lecturer, ICT Center Head

• Lectured Software Engineering, Object-Oriented Design, Database Design, Data Structure, .Net Programming,

Computer Networks, Wireless and Mobile Communication, Computer Architecture, Microprocessor and

Interfacing

• Used .Net, XML to create Web for Arbaminch University

• Develop Automation for Arbaminch University registrar office, students Information Management Systems of all

Departments.

• Trained CCNA Certification

• Developed Course module for multimedia undergraduate course.

• Designed and Implemented Arbaminch University Local Area Network

• Advised the final year undergraduate students thesis

• Developed Information and Communication Technology working Policy of Arbaminch University.

Arbaminch University, Arbaminch, Ethiopia Oct 2006 – May 2007

Associate Dean of Engineering Faculty

• Scheduled for all academic classes and curriculum development, course catalogue and review

• oversaw and implemented student scheduling

• Scheduled and controlled final exam

• Met with the Dean of Student Life and others to resolve individual student academic issues

• Set agenda and lead meetings of all department heads on the Academic Advisory Council

• Managed day-to-day workings of the academic office and college counseling staff

• Took responsibilities of teaching faculty beyond their required teaching assignments

Arbaminch University, Arbaminch, Ethiopia July 2002 – August 2006

Assistant Lecturer, Electrical Engineering, Arbaminch Water Technology Institute

• Give supplement Lectures on Software Engineering, Object-Oriented Design, Database Design, Data

Structure, .Net Programming

• Help Students in Electrical Engineering Lab

• Prepare Lecture supplement and Lab Manuals

• Conduct Research while on study leave for Masters Of Engineering

Education August 2006 Delhi College of Engineering, New Delhi, India

Masters of Engineering - Computer Technology and Applications

July 2002 Arbaminch Water Technology Institute, Arbaminch University,

Arbaminch, Ethiopia

Bachelor of Science in Electrical Engineering (BSEE)

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