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Customer Service Project Manager

Location:
Drums, PA, 18222
Posted:
December 11, 2013

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Resume:

*** ********* ****

David G. Hrino Drums, PA *****

LinkedIn: www.linkedin.com/pub/david-hrino/57/12/968/ Mobile: 570-***-**** acbl80@r.postjobfree.com

Professional Summary

Successful healthcare administrator with exceptional professional expertise and strong educational background.

Twenty-five years diversified experience in the healthcare setting with twelve years management experience in

both hospital and independent diagnostic imaging centers.

Finance, Budgeting & Cost Management Capital Equipment Negotiation & Purchasing

Accreditation and Government Regulations Policy & Procedure Development

Physician Liaison/Marketing/Public Affairs Quality Control & Risk Management

Contract Negotiations & Strategic Alliances Community and Civic Leadership

Professional Experience

Director of Imaging Services CHS-Berwick Hospital • Berwick, PA 2010 to Present

Director of Diagnostic Imaging Services, Berwick Hospital Center(101 beds) providing: Mammography,

Stereotactic Breast Biopsy, Interventional Radiology, Computed Tomography, Ultrasound, Nuclear Medicine, Bone

Density, MRI, and Mobile Pet Scan and two affiliated physician locations that provide general diagnostic imaging.

35,000 year caseload and staff of twenty five. Responsible for all aspects of operational, financial and clinical

performance, regulatory compliance, marketing and community relations.

Launched two telaradiology groups working with IT, emergency, and nursing

Participated on: environment of care, inpatient satisfaction, community cares, core measures, emergency

management, and patient safety quality improvement council committees lowering readmission rate,

decreasing troponin-blood test and CVA turnaround time and maintaining regulatory compliance

Conducted employee satisfaction surveys maintaining a turnover rate of two percent or less for three

years and improving employee satisfaction from 46th percentile to 58th percentile

Collaborated with senior management in annual operating expenses and capital budget increasing

productivity form 85% to 105% over the first two years and met prescribed metrics on a yearly basis

Chosen for super user implementation on Electronic Medical Records (EMR) then successfully trained

inpatient and emergency room physicians and employees

Introduced the Physician Liaison program to the hospital radiology department, conducting personal visits

with referring physicians improving marketing, public relations and customer service issues which became

a hospital wide physician communication program

Built partnerships with local organizations by participating in community related events: health fairs,

annual mammothons, American Cancer Society- Go Red, United Way and raised over $15,000.00 for the

American Cancer Society as Chair of Relay for Life in 2012

Recognized for, “Mammography Excellence”, by Community Health Systems, after passing ACR/FDA

compliance

Operations Manager Advanced Radiology Services • East Stroudsburg, PA 2004-2010

Radiology Supervisor Advanced Radiology Services • East Stroudsburg, PA 2001-2004

Lead CT Technologist Advanced Radiology Services • East Stroudsburg, PA 1999-2001

Recruited to provide technical expertise and assistance for the development of a new state of the art, free -

standing imaging center specializing in woman’s care, then remained on staff as lead CT Technologist. Promoted

within the company and was responsible for strategic planning of marketing, budgeting, staffing, service

enhancement, and equipment acquisition. Resolved customer service-relations issues and conflicts. Established

relationships with referring physicians, radiologists, and the public to increase business.

As the business grew, assisted in the setup, management and coordination of services of an additional

outpatient imaging center, with capital equipment purchase, bidding and contract negotiation

Created a physician liaison program by visiting physicians to address their needs in a timely, one on one

manner, increasing referral rate and volumes increased by 8% over the first year

Implemented the PACS system which saved $8000.00 in film costs the first quarter and with the web

viewer, the referring physicians were able to access images right in their office

Project manager for installation of radiology information system(RIS) which included integration with

PACS, with staff, radiologist and referring physician training

CT Technologist Gnaden Huetten Memorial Hospital • Lehighton, PA 1989-1999

Radiologic & CT Technologist Hazleton St. Joseph Medical Center • Hazleton, PA 1987-1989

Education

Master of Healthcare Administration Ohio University 2013

Bachelor of Science Radiography College Misericordia 2001

Radiologic Technology Certification Hazleton St. Joseph Medical Center 1987

Professional Licenses

ARRT: Radiologic Technologist & Computed Tomography

Professional Affiliations

FEMA: National Incident Management System (NIMS)

Public Speaker Continuing Education Seminars

Author of Diagnostic Imaging Articles RT Image and Advance

Institute for Healthcare Improvement: Member

Electronic Medical Record (EMR)

AHRA: Member

Community Service

Conyngham Valley Civic Organization

American Heart Association

Executive Scout Committee

Boy Scouts of America

United Way

Edited: 11/10/2013 D avid G. Hrino Page 2 of 3



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