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Customer Service Medical Billing

Location:
Miami, FL
Posted:
December 10, 2013

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Resume:

Aron Blackwell

**** ** *** ** ***** Fl, *****

702-***-****

acbl00@r.postjobfree.com

PROFESSIONAL SUMMARY

Deadline oriented professional poised to transition solid background and life experience to excel within the

Administrative field. Able to make difficult, mature decisions and experience in providing outstanding

customer service. Regarded as loyal and competent with unquestionable honesty and integrity. Capably

manages sensitive and confidential information. Experienced in fast paced, stressful environments.

APPLICABLE SKILLS

Ability to work independently and meet deadlines in a multi task environment.

Efficiently prioritizes tasks with excellent time management and organization skills.

Attentive and able to effectively manage data and information.

Knowledge of administrative and clerical procedures and systems.

Gives full attention to what others are saying and asking questions as appropriate.

KEY QUALIFICATIONS

Medical Billing • Medical Coding • Payment Posting

ICD 9 CM • HCPCS • CPT • Introduction to ICD 10 CM • Scheduling • Insurance Verification

Co Payments and Deductibles • Medical Terminology • Anatomy & Physiology • HIPAA Compliance

Government Payers • Medicare • Medicaid • Tricare • Third Party Payers

CMS 1500 • CMS 1450 (UB 04) • EOB’s

Electronic Medical Records (EMR/EHR) • Worker’s Compensation

Managed Care (HMO, PPO, and POS)

Insurance Claim Processing • Insurance Billing Procedures • MS Word/Office

Medical Office Procedures • Computer Skills • Data Entry • Type 45wpm • 10 Key Skills

Microsoft office and excel

AS400

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical Billing and Coding, 2012

Hands on experience includes: medical terminology, anatomy and physiology, disease processes,

surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure

and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word

processing, medical practice management systems, and life skills for success.

CERTIFICATION

Pursuing CPC Certification

Associates of Science in Medical Billing and Coding

Degree in Medical Billing and Coding

WORK HISTORY

Primm Valley Resorts Primm, NV 2013 2013

Front Desk Supervisor

• Provided Genuine Customer Service to all customers as well as employees.

• Assist guest with checking in and out of reservations.

• Assisting guest with any issues they may have during their stay either hotel related or other.

• Supervise all front desk staff for one or more resort locations at a single time.

• Assist night auditing with routine nightly functions.

Primm Valley Resorts Primm, NV 2012 2013

Casino Cage Lead

• Provide Genuine Customer Service to all customers as well as employees.

• Assist guest with all monetary transactions as well as player’s club transactions.

• Responsible for balancing the main bank and vault at different times.

• Assist employees with obtaining bank bags as well as verifying banks upon return.

• Balancing all banks regarding large sums of money.

Red Agave Resort Sedona, AZ 2010 2010

Front Desk/Manager

Greeting guests upon arrival.

Tending to all needs of guests, including making reservations for restaurants and

attractions.

Managed housekeeping and maintenance staff to ensure proper care of guest rooms and

grounds.

Taking reservations over the internet and phone.

Central Dental Lab Las Vegas, NV 2009 2009

Office Assistant

Responsible for handling customer account inquiries, accurately providing information to

ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Follow up

Ensured that customers were satisfied with company products and services by doing

purchase follow up calls.

Perform all office duties included but not limited to answering phones, faxing, inventory,

scheduling

Created driver schedules and logs each day

Maintained all records regarding sales, customers, complains, ect.

Imperial Palace Hotel and Casino Las Vegas, NV 2006 2008

Front Desk Agent

Assist guest with checking in and out of reservations

Tending to all needs of guests

Handled cash, check, credit and automatic debit card transactions with 100% accuracy

Greeted customers upon entrance and handled all cash and credit transactions

Conflict Resolution

Provided excellent customer service

Flamingo Hotel and Casino Las Vegas, NV 2001 2004

Casino Marketing Agent

Multi line phone usage

Provided excellent customer Service.

Assisted customers over the phone regarding reservations, promotions and past stays.

Professionally processed 80+ calls per day, providing information and service to ensure

customer satisfaction.

Assisted casino players with information regarding players cards for the casino

Conflict resolution.



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