Arshea Gaines

**** ***** ***** ******* ** ***** Home 706-***-**** cell 706-***-**** acbkzi@r.postjobfree.com

Objective

To obtain a challenging position to utilize and enhance my professional skills.

Education

University of South Carolina-Columbia, SC

Master of Social Work 8/2006-8/2011

South Carolina State University -Orangeburg, SC

Bachelor of Science in Psychology 8/2001-05/2005

Experience

Customer Service Supervisor. Kroger. Augusta, GA. 01/2008-present

Assist customers with point of sale transactions; handle customers’ complaints and issues in person and with the use of

a multi line phone; scheduling; supervise duties and tasks of 10-12 other front end employees- conduct weekly

performance review and provide coaching as needed; some bookkeeping and accounting duties such as deposits and

safe drops.

Hinkons Nursing. Social Worker. Hopkins, SC. 08/2006-01/2008

Assisted social services team with daily tasks: admissions and discharge planning, psychosocial assessment-

comprehensive intake, case management-treatment, care, and rehabilitation (if applicable) planning with resident,

family, and other staff; monitoring and documentation of service delivered, mediate grievance issues and appropriately

route and receive referrals. Clerical duties: filing, typing, reception, running errands; coordination of recreational

activities for the residents.

Substitute Teacher. Richmond County Board of Education. Augusta, GA. 02/2006-12/2007

Supervised activities (according to lesson plan left by teachers) of students during the absence of their teachers.

Youth Activities Assistant. Green Learning Center. Orangeburg, SC. 12/2004-01/2006

Assisted supervisor with summer and afterschool programs for at risk youth; including promotion of the programs

tutoring, self esteem workshops, and some clerical duties such as filing, typing, and answering phones.

Administrative Assistant. Griffin’s Bail Bonding. Orangeburg, SC. 05/2003-09/2005

Assisted manager of the company with presentations and projects in preparation for conferences and leads given to

other associates with use of Microsoft Word, Powerpoint, and Excel; handled phones, payments, filing, typing,

running errands-reception; set appointments; prepare schedules; and cataloging clients.

Clerical Assistant, Financial Aid Office. South Carolina State University. 10/2002-05/2005

Clerical duties: filing, typing, answering phones and campus errands.

Internship/Volunteer Experience.

Child Enrichment. Field Experience/Internship. Augusta, GA. 02/2011-08/2011

Assisted staff with coordination of projects and events for community outreach including: marketing, fundraising,

organizational planning, and research for policy modification for the agency. Researched child abuse and built a

working knowledge of signs and symptoms, theory, treatment and prevention. Explored other programs: Child

Advocacy Center and CASA and their importance in the organization and gained a strong discernment of their role in

reference to ensuring the safety and psychological and emotional well-being of children.

Calhoun County Mental Health Center. Field Experience/Internship. St. Matthews, SC 08/2006-12/2006

Assessment and evaluation of clients/students with special needs under the supervision of a Licensed Master of Social

Work; conducted home and school visits for research of family dynamic and coping skills; examined truancy in the

school system; assisted in development of program utilized for reduction in truancy rates.

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