Michael Krismer

**** ******** *****

Crystal Lake, Illinois 60014

Phone: 815-***-****

Cell: 815-***-****

acbkd2@r.postjobfree.com

Education:

Wright Junior College, Chicago, Illinois

Associate of Arts Degree in Liberal Arts

DeVry Institute of Technology, Chicago, Illinois

Electronics Engineering Certificate

Formal Training:

Picker Center for Continuing Education, Cleveland, Ohio

Basic and advanced training in diagnostic imaging equipment

Basic and advanced training in closed circuit TV operation

Advanced digital technology

Liebel-Flarsheim

Advanced diagnostic digital imaging training

Dicom3 network systems protocol training

Time management seminar

Diversity in the workforce seminar

Conflict of interest seminar

Business ethics seminar

Customer relations training

Employee development training

HIPPA certification

Blood borne pathogens training

Scil animal care

Konica Regius Certification

Sedecal SHF generator Certification

Planmeca ProX Certification

Experience:

Scil Animal Care May 2012 to November

2013

Hired as a field service engineer. Duties are installing diagnostic imaging

devices for use in the veterinary medicine practice. These include CR, DR

radiography and dental systems made by Konica, O&R, Toshiba, Sedecal, Image

Works and Planmeca. After the installation, it is also my obligation to

provide the training, onsite and remote service as needed to the end users.

PharmaTrust March 2011 to March 2012

I was the first U.S. based field service engineer hired by PharmaTrust.

PharmaTrust manufactures and sells a prescription medication dispensing

device that is to be used in stores and medical facilities. In this

position, I was responsible for the set up of the service division for the

US operation. This includes the establishment of all policies and

procedures needed for the successful operation of the field service group.

Duties include site surveys, installation management, delivery, set-up,

repairs and maintenance for the life of the product.

Dominion Voting Systems October 2010 to

March 2011

My responsibility was to maintain the operation of the electronic voting

systems used by the Cook County Board of Elections.

Covidien/ Tyco/ Leibel-Flarsheim April 1992 to

Sept. 4, 2009

Cincinnati, Ohio

During my seventeen-year tenure with Covidien, I held positions of

increasing responsibility while still maintaining my technical knowledge

and hands on skills.

Regional Support Engineer 2006 to September

4 2009

Promoted to the newly created role in the Service Management group.

Responsible for a variety of both technical and management duties. Managed

a staff of up to 22 Field Engineers in the Western United States. Also

provided high-level technical support to clients in the Western United

States (28 states) Hawaii, Guam and the Pacific Rim. Travelled up to 80%

of the time.

Responsibilities included field service on the entire Covidien diagnostic

imaging line of products, installation and certification of all products,

and project management. Provided sales support, technical support to the

field group and employee development. Managed crises as they arose,

assuring customer satisfaction and limiting employee turnover.

Midwestern Team Lead 1997 to 2006

Promoted to this role from Field Service Engineer. While continuing the

duties of the Field Service Engineer, I also took on the responsibility for

managing a team of fourteen engineers in the Midwest. Assigned calls to

engineers and assured they had the proper training to service customers.

Provided technical support as needed to both Field Engineers and in-house

Biomed Engineers and assisted in annual reviews of employees within the

territory.

Field Engineer 1992 to 1997

Hired as the first Field Service Engineer in the Midwest Territory.

Responsible for installation, troubleshooting, repair and certification of

Liebel-Flarsheim Urology Suites and Injectors. I also provided technical

support to in house Biomedical Technicians. This position required the use

of various types of hand tools, test devices that included DVM's,

oscilloscopes, circuit analyzers, test pattern generators and both invasive

and noninvasive radiation calibration devices. When needed, this position

required interfacing to customer owned accessories via digital and analog

interfaces. The computerized operation of the imaging system also required

the ability to connect the devices our company supplied to the customer's

IT service. Maintained a local inventory, reported time and expenses via

windows based systems using outlook, word and excel.

Picker International

Diagnostic Imaging Field Service Engineer 1980 to 1992

Promoted to the Imaging division. Responsibilities increased with time to

include the installation, maintenance and repair of x-ray systems, from the

simplest clinical radiographic units to the most complex Cardiac and

Digital Labs that the company offered.

Solution Service Field Service Engineer 1978 to 1980

Promoted to the position of Field service Engineer for the installation,

maintenance and repair of film processors.

Service Support Assistant 1976 to 1978

Hired as a clerk for the field service operation. The position included

maintaining an inventory of parts and supplies for the operation service

department that had over 50 engineers, service billing, customer interface,

maintenance of federal reports and other duties associated with the day to

day operation of a field service group.

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