Kyesha Christian

**** *** ****** ***** ***: ***

Murfreesboro, Tennessee 37130

Phone: 615-***-****

E-Mail: acbjo4@r.postjobfree.com

Objective

Determined young woman ready to work in a challenging and simulating

environment with the opportunity to utilize my experience of 4+ years in

Customer Service. I plan to contribute toward the company by applying my

professional skill set to enhance the experience of each customer/guest and

effectively utilize my expertise in human relations.

Experience

Gaylord Opryland Resort and Convention Center/ Nashville, TN

Guest Service Agent: June 2012 to Present

- Process all Guest check-ins, check-outs, room assignments, and room

change/late check-out requests

- Increasing company's revenue by up selling resort rooms and amenities

for a higher price

- Secure payment; activate/reissue room keys

- Ensure rates match market codes, document exceptions

- Supply Guests with directions and information

- Verify/adjust billing for Guests; advise Guest of messages; file Guest

paperwork or documentation

- Run and check daily reports, contingency lists and credit card

authorization reports

- Count and secure bank at beginning and end of shift

Penelope's Creations Catering / Springfield, TN

Party Coordinator, Decorator, and Theme Coordinator: June 2009 to Present

- Design and create decorations

- Develop party themes for weddings, birthdays, and retirements

- Serve and attend guests

- Prepare and set up food

Sam's Club/ Hendersonville, TN

Caf Associate and Cashier: June 2011 to August 2011

- Greeted customers and facilitated checkout in a timely manner

- Prepared and served food

- Performed well within the Food and Beverage Department consistently

- Additional Responsibilities included: restock, inventory, and

assisting customers with directions and locations of merchandise

Education

Middle Tennessee State University

Major: Psychology

Minor: Mental Health Services and Criminology

GPA: 3.0

References

Josephine Macharia - Supervisor at Gaylord Opryland

214-***-****

Penny Washington- Coordinating Supervisor of Penelope Creations Catering

615-***-****

Margaret Campbell-Holman- Director of MET Singers/ MNPS Honor Choir

615-***-****

Skills

Communication, Inter-personal and Leadership skills

Proficient in Microsoft Suite: Word, Excel, Access, PowerPoint

Strong knowledge and experience of 4+ years in Customer Service

Strong analysis skills

Contact this candidate