Russell A. Weaver **** Greystone

Way Sugar Land,

TX, 77479 512

*** ****

acbjnq@r.postjobfree.com

OBJECTIVE

To obtain a permanent position in Desktop Support, preferably a Team Lead position to enhance the support

environment in regards to SLAs and end user relations or to obtain a position as Mobility Administrator to assist in

introducing of new mobile technology as well as training employees to effectively use the technology.

PROFESSIONAL EXPERIENCE

CHEVRON NORTH AMERICA EXPLORATION AND PRODUCTION (CONTRACTED THROUGH U.S.

COMPUTER CORP.)

HOUSTON, TX

Mobility Administrator and Infrastructure Support June 2007

– September 2013

Used Active Directory, Remote Assistance, and Registry Editing to resolve end user issues for office and

•

field personnel across seven states. Proficient in Information Risk Management and Data Security both

domestically and internationally

Lead Mobility Administrator during integration of Apple products and iOS to the network platform

•

Led integration of move to downtown location of Business Unit from the West Houston office and was sole

•

support for over 350 people before rest of team moved downtown

Secondary Team Lead for support staff when Team Lead out of office

•

Team Lead for Sons and Daughters Summer Program for three years

•

• Certified in Cisco Level Two support for Cisco Video Communications and assisted in setup and support

for IOCOM video conferencing

Provided high level support for MCBU Leadership Team both on and offsite achieving 100% resolution rate for

offsite and was recognized by Asset Deveopment Manager for efforts

CHEVRON NORTH AMERICA EXPLORATION AND PRODUCTION (CONTRACTED THROUGH IPM)

HOUSTON, TX

Infrastructure Support March

2002 June 2007

Provided on site as well as remote support for over 2500 users achieving 95% seven day resolve rate, 75%

•

three day resolve rate, and 60% same day turn around

Deployed equipment and OS upgrades onsite and in field locations including Alaska during a hard ware

•

refresh and two mergers

Provided user classroom training for off site connectivity to the Chevron network.

•

Ordered and maintained inventory of PCs, peripherals, and Satellite Phones as well as verifying user allocation

was correct for inventory control

EDUCATION UNIVERSITY OF

TEXAS AUSTIN, TX

Completed coursework towards Business Administration, Dec 2002

• Continuing education presently with expected Graduation Date of Fall 2014

SOUTHERN METHODIST UNIVERSTIY APPLIED ENGINEERING

HOUSTON, TX

Microsoft Certified Systems Engineer

References

James Sampson DWEP Infrastructure MGR. 1600 Smith St. 713-***-****

acbjnq@r.postjobfree.com

David Pollock Sr. Infrastructure Analyst 1400 Smith St. 713-***-****

acbjnq@r.postjobfree.com

Leroy Woolery D&C Infrastructure Analyst 1400 Smith St. 832-***-****

acbjnq@r.postjobfree.com

Gloriella Gonzalez Planning and Performance 1400 Smith St. 713-***-****

acbjnq@r.postjobfree.com

Glenn Priess G&G Applications 1600 Smith St. 713-***-****

acbjnq@r.postjobfree.com

Dr. Byron K. Wallace SCADA Specialist 1400 Smith St. 432-***-****

acbjnq@r.postjobfree.com

Deb Loke iField Coordinator 1400 Smith St. 713-***-****

acbjnq@r.postjobfree.com

Mary Taylor OE HES Specialist 1400 Smith St. 713-***-****

acbjnq@r.postjobfree.com

Roy Capetillo Safety Specialist CHESM 1400 Smith St. 713-***-****

acbjnq@r.postjobfree.com

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