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Customer Service Engineer

Location:
Charlotte, North Carolina, United States
Posted:
December 05, 2013
Email:
acbhg6@r.postjobfree.com
Contact Info:
******* ******** ***-***-**** *********@*********.***


******* M. ******** **** CHRISTIE LANE Charlotte, NC 28217
*********@*********.*** Home: 704-***-**** Cell: 704.***.****

INFORMATION TECHNOLOGY SUPPORT

NETWORK – TCP/IP Protocol Suite, Network TOPOLGY, PHYSICAL AND LOGICAL VIRTUALS BUILT
FOR ETHERNET AND ATM (A2E, POINT TO POINT), pinging IP addresses, MSS M6 Spreadsheet Analyst
for Network Element Sites, entering EWO’s and ISR’s, completing APP, LP, DUE DATE TASKS

Technical / Computer Skills – Comprehensive knowledge of mechanized electronic circuit design
loaded by Oracle. Computer skills include Microsoft Office Suite, Navigate and

TELECOMMUNICATIONS – An effective communicator with excellent customer relations abilities.
Expert in order processing, payment arrangements, scheduling connects/disconnects, assisting electronic
technicians, testing technicians, and conferencing calls between several departments to resolve and
achieve goals. Demonstrated ability to train and assist co-workers as needed.

DATA – ALPHA AND NUMERIC ENTRY (10,000), 10-KEY (10,000), INTO EXCEL
SPREADSHEET, SCANNING AND SAVING INTO PDF DOCUMENTS, EDITING,
MANIPULATING, RESEARCH, MAINTENANCE, FILING AND FOLDER CREATION,
QUALITY AS WELL AS QUANITY ALL FOR DIFFERENT DATABASE LOADING

SPECIAL SKILLS AND ABILITIES

LAN AND WAN KNOWLEDGE CUSTOMER SERVICE

CIRCUIT DESIGN ALL HANDS ON EXPERIENCE

OFFICE EQUIPMENT KNOWLEDGEABLE Voice over IP (VOIP)

PROVISIONING SPECIALIST EXCELLENT QUICK LEARNER

Detail-oriented
MULTI-TASKER, MOTIVATOR

QUICKBOOKS KNOWLEDGE ORDER ENTRY

EDUCATION / PROFESSIONAL TRAINING

FASHION MERCHANDISE CERTIFICATE – AMERICAN BUINESS & FASHION INSTITUE,
CHARLOTTE, NC

COMPUTER TECHNOLOGY INTERGRATION - CONCENTRATION IN NETWORK
ADMINISTRATION AND INFRASTRUCTURE CPCC, CHARLOTTE NC
MAY 7, 2012 TO PRESENT (acquiring 2 year ASSOCIATES)

CONTINUOUS ONLINE SELF STUDY CLASSES

CAREER HISTORY
2013 8/2013 Telics (AT&T)
Contractor, Project Specialist Manager – Outside Plant Engineer

2012 2013 Teksystems (WINDSTREAM)
Contractor, MSS-M6 Analyst AND LOGICAL PROVISIONER
2000 -- 2012 AT&T, Charlotte, NC
PROVISIONING SPECIALIST

1998 -- 2000 AT&T (BELLSOUTH), Charlotte, NC
ACCOUNTING CLERK/OFFICE ASSISTANT
1998 – 1999 CREDIT SYSTEMS, Charlotte, NC
CUSTOMER SERVICE REPRESENTATIVE, CHARLOTTE, NC
1997 – 1997 FIRST DATA CORPORATION, Charlotte, NC
CREDIT CARD ACCOUNT REPRESENTATIVE
1996 – 1997 FINANCIAL PROCESSING SERVICES, CHARLOTTE, NC
DATA ENTRY OPERATOR

******* M. ******** Page Two

CAREER AMPLIFICATION

AT&T (CONTRACTOR), CHARLOTTE, NC
As Project Specialist Manager – Design T1’s and T3’s by providing assignments to
all Central Offices manages muxes, cable n pair, copper extensions,cross boxes,
terminals, and issuing the Engineer Dpros, running numbers in adtran to determine 2
or 4 wire is needed

WINDSTREAM (CONTRACTOR, Matthews, NC
As MSS Analyst & Logical Provisioner - Create, design physical and virtual circuits
for network elements: dslams, aggregators, Ethernet switches, switch-Juniper
routers, setting the max subs and bandwidth, engineering the actual paths within
the network, verifying the condition codes and port naming standards and
making sure the IP address is pingable. Enter new ISR orders for each new
network element dslam as needed. Interfaced with the NOC, CIRCUIT DESIGN,
TRANSPORT ENGINEERS and BROADBAND DEPARTMENTS in order to complete
my work tasks functions.

AT&T, Charlotte, NC
As PROVISIONING SPECIALIST – Responsible for circuit design orders, that needed special
equipment as in; dso’s,ds1’s, frame relay,ds3’s, oc3’s,oc12’s,oc48’s, clec, pots, metro-e’s, ico, cross-
boundary, switches, cisco routers, cable-pair at the same time providing excellent internal and external
customer service for testing and electronic technicians, engineers, circuit capacity management,
department managers to resolve escalated trouble tickets that are imputed into mechanized ticketing
system for designing errors and customer outages that need to be back up and running in a timely due
dated manner along with pulling query reports for work load. Taking responsibility and work ownership of
any circuit design order that was called into the group acd phone line for corrections and updates. By
escalating and conferencing all internal and external departments to resolve the issue at hand for the
customers. Database maintenance for testing equipment reserved, channelized and non-channelized
carriers, independent carriers on a daily basis.

AT&T (BELLSOUTH), Charlotte, NC
As ACCOUNTING CLERK/OFFICE ASSISTANT – prepared and analyzed administrative reports;
maintain records, operate a variety of mechanized systems, office and business machines to perform
work functions as electronic accounts receivables, check encoding machines, posting machines, key
scan and key entry systems, check handling equipment, facsimile machines, copiers, printers, and
scanners. Researched, entered and resolved large accounts received that needed special handling. Cash
handling for accounts that received cash through incoming mail and was responsible for counting, logging
and entering into safety lock box as instructed. Extreme use of data entry, 10-key and typing at any task
of the job. .

CREDIT SYSTEMS, Charlotte, NC
As CUSTOMER SERVICE REPRESENTATIVE – PROVIDED EXCELLENT CUSTOMER SERVICE
FOR VIRGINIA POWER ELECTRIC CUSTOMERS ON ACCOUNT BALANCES, SCHEDULING
PAYMENT ARRANGEMENTS, DISCONNECTS AND NEW ACCOUNT SETUP. .
.

FIRST DATA CORPORATION, CHARLOTTE, NC
As CREDIT CARD ACCOUNT REPRESENTATIVE – Successfully handle transactions, payments,
and approvals for credit cards for PNC BANK thru inbound call center operations. Verifying available
credit amount left and giving the balance on every call. Finishing the application for new accounts set-up
and clarifying any discrepancies.

FINANCIAL PROCESSING, CHARLOTTE, NC
As DATA ENTRY OPERATOR – PROCESSED AND BILLED CC AIR AIRLINE TICKETS IN THE
accounting department with extensive data entry and 10-key of over 500 tickets a day. Making sure the
correct airline, hub, departing-arriving city and ticket amount was entered correctly.