JoAnne Gange

**** *. ******* ** ****** Tucson, AZ 85746 acbh9x@r.postjobfree.com

541-***-****

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Assisted Living Operations Director

* Operations and Labor Management *

* Strategic Sales Development and Marketing * Clinical and Programmatic

Management *

Accomplished executive with over 13 years experience in the long term care

industry. Operational and Marketing excellence in all areas including

superior financial/NOI performance, strategic marketing and census

development resulting in fully occupied communities, labor management

strategies that prevent and eliminate overtime, and the ability to manage

care teams resulting in clinical excellence, improved resident satisfaction

and multiple deficiency surveys.

Core Competencies

* Visionary Leadership * Strategic

Financial & Marketing Development

* Census Growth and Maintenance * Team Building / Culture

Change Agent

* OTAC registered Behavior Consultant * Clinical and Risk Management

* Budget and Sales Forecasting * Labor Analysis and

Control

* State & Federal Regulatory Expertise * Manage to Quality

Objectives

Professional Experience

Brookdale Senior Living Albany, Oregon

Executive Director, Wynwood Albany 05/2008 - 11/2013

Provide executive leadership for 80 bed assisted living community.

Responsible for census and budget management and forecasting, labor and

expense controls, HR management and associate training and coaching, risk

management, ensure clinical systems meet company standards and state

regulations, provide direction and support to ancillary departments

including dining services, activities, and environmental services. Ensure

quality standards and facilitate the implementation of company directed

policies, procedures and programming.

Periodic multi-site management including consultation and interim

management of Oregon Brookdale communities (IL, AL and Memory Care).

Provided coordination/consultation for the planning and construction of

adjoining memory care unit.

Key Achievements:

. Increased census resulting in 98.5% - 100% average occupancy

consistently sustained for over 5 years. Development of strong

professional referral base.

. Achieved Deficiency Free Survey. Excellent OSHA inspection.

. 14% Y/Y Revenue Growth and 11% Y/Y NOI growth

. Operated with less than 30 annual hours of OT consistently for 3

years.

. Consistently and significantly exceeded budgeted NOI (5 of 5 years)

Regency Pacific, Inc. Corvallis, Oregon

Administrator, Regency Park Place 10/2006 - 05/2008

Responsible for the day to day operations of assisted living community

including oversight of financial/business, marketing, dining and clinical

departments. Intra-company consulting and interim management of Regency

ALF's.

Key Achievements:

. Improved census 28%. Developed strategic partnerships with community

health providers and SNF's. Decreased move-out rate by over 50%.

. Achieved Deficiency Free Survey. Introduced significant regulatory

changes to community requiring extensive program changes to staff

training models, and clinical systems including service planning,

assessment and care coordination.

. Exceeded financial and census goals.

. Developed restaurant style dining program to effectively eliminate

resident complaints, decrease move-out rate and improve marketing

opportunities.

Pinnacle HealthCare, Inc. Corvallis, Oregon

Business Manager, Corvallis Manor Nursing & Rehabilitation Center 04/2001

- 10/2006

Responsible for business, marketing and admissions functions for both SNF

and ICF units. PPS management to maximize RUG revenue. Labor and

Expense management to successfully meet PPD goals. Met and exceeded all

A/R and DSO goals. Quality Assurance/ QI process coordination. HMO

contract management and contract negotiation.

Beverly HealthCare, Inc. Pullman, Washington

Marketing & Business Coordinator, Palouse Hills Nursing Center 03/1999

- 03/2001

Responsible for community relations, event coordination, strategic

marketing planning & development, professional liaison coordination,

admissions coordinator,

QA team and project coordination, PPS conversion team. Business office

functions

Education and Credentials

Oregon State ALF Administrator Certification

OTAC Behavioral Consultant, Oregon Registered

University of Idaho - Moscow Idaho 1996 - 1999

Microbiology Presidents List, Multiple scholarship recipient, Phi Kappa

(scholastic honorary society)

Outstanding Junior of the Year (Microbiology), Microbiology Lab instructor

Lewis Clark State College - Lewiston, Idaho 1994 - 1996

General Education President's List, multiple scholarship recipient

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