Customer Service Oriented
************@*****.*** - (315) ***-****
Customer-focused customer service professional with strong in-bound and out-bound call center experience
for leading communications companies and expert knowledge of wireless communications products. Skills
include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated
systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer
complaints and diffuse tension to ensure customer retention.
Increased ability to quickly organize thoughts and carry out task through
experience in serving in customers in fast pace retail and call center
business.Successfully balanced and managed the benefits of team work to
increase rate of closing sales.Managed sales presentations to effectively
qualify customer and to communicate information about product in a time
efficient manner, thus, increasing sales volume and output.
Developed excellent rapport with general public through
greeting, qualifying, informing and closing sales in home furnishings
business.Employed the use of sales calls to enhance relationships with
customers, thus, increasing sales output.Demonstrated the ability to write
clear and concise business correspondence.
Experienced in making presentations to individuals and groups in sales
environments.Developed excellent listening skills through direct
sales, customer service and business correspondence.
Blue star taxi - Syracuse, NY - January 2013 to Present
Dispatching taxis to and from zones locations etc data entry entering customers name pick up location drop
off . Entering medicaid trips into the system map questing rate of pay based on location and miles etc.
Answering phones, data entry, etc
Launchpad teleservices Inc - Syracuse, NY - January 2013 to Present
Sales handle inbound and outbound calling assisting customers with any questions they may have about the
product upselling cross selling etc.
Customer Service Representative
Hq Home - Syracuse, NY - April 2012 to January 2013
Selling home furnishing products,Handling All Cash And Credit Card Transactions In Department Store.
upelling products Frequently Closed Store
And Secured Building.One Of Only To Cashiers Who Held A Building Key.
The ability to learn and overcome any situations
My sales skills my ability to learn and increase my skills
CSD Relay - March 2008 to April 2012
Relaying calls for the hearing impaired as well as the speech disabled
inbound as well as outbound calls typing at 90 wpm
crouse college - Syracuse, NY
2013 to 2015
st james academy - Fort Pierce, FL
2004 to 2008
Hair Stylist Beginner
Maintained Regular Client List Of 20 People Serving All Over Syracuse