Safaa Qasawa

248-***-****

***** ******* **, ********** *****, MI 48334

acbh5g@r.postjobfree.com

Skilled in: Project Management, Budget Management, Telecommunications

Trouble Shooting and Telephony Design and Engineering. Support Nortel

Options 11c to 81c phone systems, Meridian Mail, Cisco Call Manager, Cisco

Unity Voicemail, and Aspect UIP platform.

As an organized logical and resourceful individual, I bring with me a

strong Technical Telecommunications background along with 20 years of

project management, leadership skills and technical abilities from

traditional TDM PBX's to VoIP and Carrier configurations. I have been on-

call for down circuits and phone systems for locations throughout the

country. I have also completed numerous other projects, both as a leader

and a team member. All these projects and responsibilities have been

rewarding and a great learning experience. You can count on my abilities in

telecommunications and hard work to bring value to your organization.

EMPLOYMENT HISTORY

Level 3 Communications, Southfield, MI July 2009 - September 2013

Senior Infrastructure Engineer

Responsibilities:

Responsibilities included VoIP and TDM design, implementation, management

and administration of the Corporate Telephony systems and Call Center

Technologies.

Projects Completed:

. 2004 - Implemented a new On-Net Voice VPN, adding On-Net calling

between North America, South America, Europe and Asia over our

internal VoIP network, saving the company money in long distance and

international calling charges.

. 2004 - Assisted with the implementation of Microsoft Office

Communicator (LCS/OCS now Lync) throughout the company.

. 2004 - Assisted in upgrading Cisco Call Manager Hardware and

Software. A full redesigned architecture, which included the upgrade

of seven call managers within the cluster geographically disbursed for

redundancy along with a Cisco IPCC Contact Center deployment

throughout all call centers.

. 2005 - Built out new Call Center space for new conferencing bridge

(Pactolus). Added approximately 60 seats with 30 day notice in our

Montreal call center.

. 2005 - Upgraded Montreal Nortel PBX Option 61C and Nortel Symposium

ACD to latest releases in a live environment with no customer

downtime.

. 2006 - Built out new 30 seat Audio call center in our Billings,

Montana location to assist with overflow of Audio Conference Calls.

. 2006 - Upgraded Montreal Meridian Mail to Nortel Call Pilot.

. 2009/2010 - Assisted in implementing new Aspect UIP call center

platform in our Detroit and Phoenix Data centers to provide call

center capabilities for all contact center needs around the world with

the vision of adding our South America, Asia and European contact

center locations to improve resource sharing.

Global Crossing Communications (Now Level 3) Southfield, MI November 1994

- June 2009

Sr. IT Telecom Analyst

Responsibilities:

Responsibilities included maintaining and servicing TDM PBX systems for

Global Crossing sites worldwide. Our group worked in conjunction with our

data network engineering team, and was also responsible for IP convergence

at most of our sites utilizing the Cisco IP Telephony Call Manager, and the

Cisco Unity Voicemail systems. Locally, I supported the Southfield site of

1,500 employees. I was in charge of planning and organizing departmental

moves from floor to floor and building to building. I also worked as

project manager for providing voice and data connections, and ordering

circuits (T1's and analog lines) for new/existing sales and operational

sites.

Suntel Services, Troy, MI August 1992 - October 1994

Lead Technician

Responsibilities:

I was in charge of projects for installation of voice and data wiring for

new and existing customers. Planned and organized cable layouts to meet

customer needs. I serviced customers with anywhere from 10 to 1,000 voice

and data locations.

AT&T, Farmington Hills, MI September 1989 - July 1992

Technician

Responsibilities:

While operating with a 2-4 member line crew, I installed and serviced

computer and telephone wiring systems in commercial buildings for new

customers. I inspected, tested, and serviced broken circuits or incorrect

connections in cables and equipment wiring to facilitate optimum system

operation. I also interacted with clients and maintained proper follow-up

to ensure superior customer service.

EDUCATION

September 1986 - May 1988 St. Mary's College

Bachelor of Arts Degree: Business

Overall G.P.A. 3.1/4.0

Major Courses: Accounting, Business Calculus, Finance,

Statistics.

Minor in Mathematics

September 1984 - May 1986 Macomb Community College

Associate Degree

Activities: Varsity Basketball Team Captain, Macomb Community College

and St. Mary's College

Member of Pi Omega Epsilon Fraternity

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