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Customer Service Administrative Assistant

Location:
Saint Clair Shores, MI
Posted:
December 06, 2013

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Resume:

Joshua D. White III

***** ****** 586-***-****

acbh59@r.postjobfree.com

St. Clair Shores Michigan 48080

REAS OF SPECIALTY

A

Emergency Medical Human Customer Service

Technician Resources Accounts Receivable/Payable

Desk Top Publishing General Maintenance

Shipping/Receiving

Office Administration Landscaping Design

Photography/Videography Creative Writing (Published Playwright)

OMPUTER EXPERTISE

C

Desktop publication and graphic design featuring extensive knowledge in:

QuarkXpress Aldus Illustrator TypeStyler FileMaker Pro Adobe PhotoShop Aldus FreeHand

CorelDRAW Aldus PageMaker MicroSoft Office Suite products: Word Excel Publisher

Outlook PowerPoint Works

ROFESSIONAL QUALIFICATIONS

P

OFFICE ADMINISTRATION

Managed, maintained employee schedules, work distribution, and payroll; supervised the day to day activities in

data entry, telemarketing, customer service, and lead generation while maintaining office integrity; acted as

liaison to clients for both the organization and the company staff, utilizing communication, problem solving, and

conflict solution skills; established and regulated twenty four (24) separate budget lines, reconciled accounts

receivables and accounts payable; acted as the initial IT support person for all computer systems; hired and

trained, and supervised personnel on all aspects of company goals and expectations, and job descriptions and

duties, including but not limited to use of computer equipment and programs, all office equipment, shipping and

receiving, and mail distribution. Further responsibilities included filing, answering phones, and maintaining office

supplies.

EMERGENCY MEDICAL TECHNICIAN/DISPATCHER

Evaluated emergencies in order of medical priority and dispatched ambulances accordingly; dispatched and

scheduled non emergency transportation and driver personnel. Additional responsibilities involved customer

service, management of non emergency transportation, and the supervision of emergency and non emergency

transport crews. Customer service interaction involved direct and intricate interaction with the general public,

health care facilities, hospitals, and private and public health care institutions.

ORK HISTORY

W

VAGABOND TRAVELING THEATRE

8/2000 to present Entertainer IN, IL, MI, FL, MN, OH, WI, KY, & GA

THE UPPER DECK

11/2005 to 12/2006 Banquet Supervisor/Caterer South Bend, IN

CENTURY CENTER’S CENTERPLATE

11/2005 to 12/2006 Banquet Server South Bend, IN

A & T CONCRETE

3/2005 to 7/2005 General Laborer La Porte, IN

CMK LAWN SERVICES

2003 to 2005 Lawn Maintenance Technician New Carlisle, IN

INDIANA EMS

5/1999 to 8/2001 EMT/EMDispatcher South Bend, IN

UNIVERSITY OF NOTRE DAME

2/1996 to 3/1999 Senior Staff Assistant Notre Dame, IN

W. B. DONER & COMPANY

11/1994 to 1/1996 Graphic Artist Southfield, MI

CITICORP N.A.

2/1991 to 9/1994 Administrative Assistant Chicago, IL

G.A. ETTINGER & ASSOCIATES

2/1987 to 9/1997 Meeting Planner/Event Coordinator/DTP Evanston, IL

DUCATION

E

WAYNE STATE UNIVERSITY

1981 to 1984 Bachelor of Fine Arts Program Detroit, MI

UNIVERSITY OF MICHIGAN

1982 to 1984 Ecolé Internationalé de Marcel Marceau Ann Arbor, MI

ERTIFICATIONS/CERTIFICATES

C

WATER SAFETY INSTRUCTOR (WSI)

1975 Detroit, MI

EMERGENCY MEDICAL TECHNICIAN (EMT)

1994 Chicago, IL

SMART RECOVERY

2007 Facilitator Westville, IN

SiBLEY MANUFACTURING

Forklift Operator

2009 South Bend, IN



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