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Customer Service Engineer

Location:
Taylor, MI
Posted:
December 04, 2013

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Resume:

Marcelle E. Diorio,

Home Phone:

734-***-****

***** ****** ****. ****** *****:

734-***-****

Taylor, Michigan 48180 Email:

acbfrp@r.postjobfree.com

Objective

A full-time position utilizing extensive customer service experience,

chemical laboratory experience,

and highly successful communication skills

Special Training and Skills

. Wayne State University College of Engineering course: Computers, MS

Word, Excel, Visual Basic

. Strong math and computer skills including MS Word and Excel; familiar

with PowerPoint and SAP

. 5+ years recent customer service experience in retail

. 3+ years as a Laboratory/Plating/QC Technician, Research Assistant,

and Production Engineer

. Excellent oral and written communication skills

Education

Health Career courses: Psychology, Pharmacology, Sociology

Henry Ford Community College, Dearborn, MI, 2010-2013

Graduate courses: Education - secondary school Chemistry, Math &

Science

Wayne State University, Detroit, MI, 1998-2000

Bachelor of Science, Chemical Engineering plus 25 Biology credits

Wayne State University, Detroit, MI, 1981

Experience

Dietary Aide (Contingent), Tendercare Health & Rehabilitation Center,

Taylor, MI 05/21/13-Present

. Assists in preparing, transporting, and serving food to residents;

and in cleaning/dish-washing

Laboratory Technician, Carmeuse Lime & Stone, River Rouge, MI

02/25/13-03/05/13

(through Kelly Services/ Detroit), Eight-day temporary

assignment

. Tested samples of product used for steel-making and waste water

treatment in up-to five categories

Greeter/ Cashier/ Pharmacy Technician, Walmart, Taylor, MI 02/11-

9/12

. Served, assisted, and greeted customers at the register and the

door

. Assisted pharmacist(s) by inputting, filling and trouble-shooting

prescriptions; re-stocked shelves

Greeter, Meijer, Taylor, MI 09/06-11/10

. Used customer service and phone skills to assist with ride-on

carts; and to direct customers

to specific items in various departments throughout the store

Quality Technician, Uni-Solar, Auburn Hills, MI 04/06-05/06

. Performed L / H-Visual, Adhesion, Spire, and Oriel tests on L-

strip/ H-slab solar cells

. Wrote disposition forms to accept/release while grading solar cell

runs based upon test results in eight categories

Applications Lab Technician, BASF Wyandotte, Wyandotte, MI 09/05-

10/05

(through Adecco Staffing/Taylor), Six-week temporary assignment

. Worked with resins in the Coatings and Colorants Lab to run

curing/Kempf testing

. Managed projects to assist chemical engineer using water/solvent

borne, resin/pigment/paint formulations by mixing and testing for

pH/Acid Value, fineness of grind, and viscosity

Laboratory Technician, D.A. Stuart (Eppert Oil) Company, Detroit, MI

06/97-01/98

. Ran various routine tests (pH, titration, and flash point) on field

samples

including coolants and quench oils; and tensile strength

tests on metal.

Plating Technician, Universal Super Abrasives, Inc., Romulus, MI

04/97-05/97

. Performed hands-on tank work to change anodes/electrical

connections,

maintain/monitor nickel solution, and pull out plated rolls for

machining.

Quality Control Technician, Fitzgerald Finishing Company, Detroit, MI

10/84-02/85

. Chemically analyzed tank solutions from the copper plating line and

the phosphate coating line

by titration.

. Determined coating weights of phosphated and painted automotive

parts.

. Updated computer database.

Research Assistant, Wayne State University School of Medicine,

Detroit, MI 01/84-04/84

Department of Pathology

. Analyzed graphical data from the Flow Cytometer using DNA fitting

programs on the computer.

. Collected and prepared human lymphocytes from whole blood used for

DNA histograms.

Research Assistant, Michigan Cancer Foundation, Detroit, MI 01/83-

01/84

Instrumentation Center, Department of Experimental Therapeutics

. Analyzed Vitamin A retinoids, nitrosoureas and Amphotericin B by

reverse-phase HPLC.

Production Engineer, Olin Corporation, McIntosh, Alabama 06/81-04/82

Chemicals Group

. Responsible for the Boilers, the Diaphragm Caustic Evaporators,

and the Cooling Water Towers.

Other areas included the Diaphragm Cells and the CIBA-Geigy

Hydrogen Compressor Unit

(Mercury Cell Area).

. Managed projects; coordinated water treatment meetings.

. Prepared plant material testing reports.

. Monitored materials/equipment performance.

. Investigated process operations/procedures.

Awards and Societies

. Member, Phi Theta Kappa, Henry Ford Community College, 2013

. Women of Wayne Alumni Scholarship, 1996 and 1998

. Merit Scholar Award, Wayne State University, 1976 - 1980

. Member, American Chemical Society (Anachem), 2000 - 2013

. Member of ESD, Engineering Society of Detroit, 1994 - 2011

. Student Member of MSTA, MI Science Teachers Association, 1999 -

2002

. Member of AIChE, American Institute of Chemical Engineers, 1996 -

2001



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