Jessica Coppedge

Seeking HR Assistant Position near San Jose, CA.

acbff9@r.postjobfree.com

Summary

I'm intelligent, a hard worker, and very detail oriented. I have excellent computer skills; I am friendly, detail

oriented, flexible, and willing to learn. I'm very organized and have experienced many different types of work

environments through temporary clerical assignments for the past 4-5 years, proving that I'm very flexible. I

graduated from San Jose State with a BA in Psychology May 2004, and have been looking for a long-term

position while working short-term assignments along the way.

I worked in technical support for an e-commerce company several years ago, and proving I am very good with

computers. I'm experienced in Word, Excel, Outlook (both email and calendar), PowerPoint, Oracle, as well as

Internet Explorer and Lotus Notes. I type approximately 45 words a minute.

I have excellent customer service skills as I have managed the front desk at many local high-tech companies

during various assignments. I have supported Human Resource Teams, Benefit Departments, as well as

working with Facilities, Finance groups, Marketing, Sales, and various high-level executives. I have assembled

interview packets, marketing materials, offer letters for job candidates, scheduled interviews, assisted with

travel arrangements, processed leave of absences for employees, and been the go-to person for many types of

employee and customer support questions.

Resume: http://www.indeed.com/r/30be0b73a364d699

Specialties

Oracle 11i, PeopleSoft, HRIS

Experience

Seeking employment: Human Resources Administrative Office Assistant, Coordinator, Contractor at

Seeking employment in San Jose, CA

March 2013 - Present (10 months)

Receptionist, Data Entry Clerk, File Clerk, Human Resources Assistant, Benefits Assistant, Customer Service

Representative, Administrative Assistant, General Office Clerk

Skills:

• Administrative support specialist

• Microsoft Office proficiency

• Employee relations specialist

• Personnel records maintenance

• Devoted to data integrity

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• Filing and data archiving

• Training manual contributor

• Human resources audits

• Maintains confidentiality

• Excellent Organizational Skills

• Strong Customer Relations Skills

• High customer service standards

• Dedicated to process improvement

• Data Entry

• Scheduling

• Documentation

• Telecommunication skills

• Creative problem solving

• Conflict resolution proficiency

• Troubleshooting skills

• Resourceful

• Internet research

• Energetic work attitude

• Courteous demeanor

• Self-directed

Independent Contractor at TaskRabbit

March 2013 - Present (10 months)

Short term administrative projects, usability studies, independent research, data entry, pet sitting, event

assistance.

https://www.taskrabbit.com/profile/jessica-c-134--5

Call Center Customer Service Representative at Fry's Electronics

December 2012 - March 2013 (4 months)

Represented Fry's Electronics on the telephone and email using a friendly and professional approach.

Addressed and resolved customer concerns, provided support, and used various software applications to make

inquiries and research information. Assisted customers by providing information and helping with resolution

regarding product delivery, status of order, promotions, product returns.

Contractor/Human Resources Assistant & Receptionist at Applied Micro Circuits at AppliedMicro

September 2011 - March 2012 (7 months)

Receptionist and HR Office Assistant (Contractor through Kforce) at Syniverse Technologies

September 2010 - July 2011 (11 months)

(*Temporary Contract in Campbell, California) Syniverse.com

Sept-Oct 2010 and April-July 2011

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Volunteer Animal Socializer at San Jose Animal Shelter

2010 - 2011 (1 year)

Socialized cats and dogs to get them more people friendly to get adopted.

Temporary Office Assistant, short term assignments at Various Staffing Agencies

May 2008 - September 2010 (2 years 5 months)

Temporary Office Assistant, short term assignments: Administrative Assistant, HR Assistant, Data Entry

Clerk, Receptionist

Receptionist at Ajilon

February 2007 - May 2008 (1 year 4 months)

Temporary receptionist and data entry clerk. (various companies)

Member Information Assistant at AEA

April 2006 - February 2007 (11 months)

Data entry and customer service assistance provided for the database department. www.aeanet.org

Document Control Administrator at Intel Corporation

January 2006 - April 2006 (4 months)

Converted Word documents from SharePoint to Vista formats.

(Contract through Spherion)

Customer Service Representative at Netflix

December 2005 - December 2005 (1 month)

Netflix (Contract through Placement Pros)

Assisted new customers with phone and online questions about new memberships.

Administrative Associate: Assistant to the Asst. Dean at Santa Clara University

September 2005 - November 2005 (3 months)

SANTA CLARA UNIVERSITY OFFICE OF LAW ALUMNI & DEVELOPMENT (Contract through

Spherion)

Administrative Associate: (Santa Clara University) Assistant to the Assistant Dean

Santa Clara University Office of Law Alumni & Development, Santa Clara, California)

Created and generated various internal and external reports, files, and labels to support Law Alumni

Office and other Law School departments. Communicated and worked with Law School departments and

student groups to assure effective exchange of alumni information. Worked securely with confidential

information, responsible for maintaining the organization of the office's shared folder and ensuring proper file

management, assisted Director of Alumni Relations as needed with event and program management.

Receptionist and HR Office Assistant at Harmonic

March 2005 - September 2005 (7 months)

Harmonic Inc (Contract through Pridestaff)

Receptionist, HR Assistant, Temporary

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General office support, front desk, HR assistant projects when required.

HR Secretary and Receptionist, part-time at EMQ Children & Family Services

December 2004 - February 2005 (3 months)

HR Secretary and Receptionist, part-time

Initial key contact person for the agency, responsible for handling the front office/reception area. Responded

to Human Resources Help Desk Call Center answering general human resources questions regarding forms,

intranet, trainings, employee relations, benefits, and employment specific questions. Completed emails,

faxing, mailing, copying and telephoning projects for Human Resources as needed. Coordinated, distributed

and tracked Employee Service Awards. Prepared Affirmative Action reports for entire agency. Prepared new

hire orientation packets.

Administrative Assistant at PRIDESTAFF AND MENTOR4

April 2004 - December 2004 (9 months)

Various contract office assignments.

HR Benefits Data Entry Clerk (Contractor) at Sanmina-SCI

January 2004 - April 2004 (4 months)

(Open Enrollment, Contract Assignment) Data entry: New Hires and Open Enrollment Benefits changes

(Oracle 11.03 and Oracle 11i). Maintained Intranet for Benefits Department. Processed Leave of Absence

requests.

Volunteer Teaching assistant and tutor at Horace Mann Elementary School

September 2003 - December 2003 (4 months)

Volunteer tutor and classroom assistant

Human Resources Data Technician/Human Resources Assistant at Yahoo!

August 2002 - April 2003 (9 months)

Human Resources Data Technician

Maintained all Domestic Personnel and Benefits Files, assistant for projects for the HRIS and Benefits teams,

employment verifications on a daily basis, assisted HR Managers for various internal departments, assembled

mass mailings for Benefits/Open Enrollment, audited HRIS documents in Oracle, updated Cobra enrollment

and termination files. Maintained Employee Files, assisted with new hires and employment verifications.

*Left to finish my degree fulltime at San Jose State, BA in Psychology/Music

Staffing Coordinator and Human Resources Assistant at General Magic

April 2001 - July 2002 (1 year 4 months)

Staffing Coordinator and Human Resources Assistant (Hired Temp-Perm through Adecco)

Coordinated interviews, HR file clerk, front desk assistant and receptionist, sscheduled interviews with

candidates (Non-Disclosure Agreements, Applications, Resumes, scheduling interviewers, directions to

location, transportation/travel arrangements), Outlook Calendar and Word, Booked conference rooms,

Assisted with travel arrangements, Assisted Executive Assistants with call screening for executives, Sorted all

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mail

(*Company went out of business in 2002)

Customer Support Representative at CYBERSOURCE Corporation

June 2000 - January 2001 (8 months)

Customer Support Representative

Lead for Technical Support Email Team, Provided online and phone support for Ecommerce merchants,

Assisted Account Managers with Technical & Banking Support for clients, Interviewed potential

employees/assisted Human Resources, Provided statistics for Technical Support

Sheet Music Purchasing, Retail Sales Clerk at Music Village

1998 - 2000 (2 years)

Skills & Expertise

PeopleSoft

Oracle

HRIS

Word

Excel

PowerPoint

Outlook

Lotus Notes

Benefits Administration

Administrative Support

Microsoft Office

Customer Service

Technical Documentation

HR Policies

Reception

Front Office

Back Office

Data Entry

Editing

Research

Microsoft Word

Administrative Assistants

Microsoft Excel

Software Documentation

Office Management

Human Resources

Receptionist

Data Audits

Call Center

Document Control

Process Scheduler

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Call Centers

Temporary Placement

Training

Access

Process Improvement

Employee Benefits

Interviews

Document Management

Employee Relations

Management

New Hire Orientations

SharePoint

Personnel Management

Onboarding

Recruiting

Payroll

Internet Recruiting

College Recruiting

CRM

Education

San Jose State University

BA, Psychology, 2002 - 2004

Interests

Interested in:

Human Resources Management, Elementary School education, Graduate school programs, Masters of Library

Science, Clinical Psychology, Educational Psychology, Counseling Psychology, Substitute Teaching, French

language, Medieval History

Hobbies: English Country Dance, Ballroom Dance, Renaissance faires, Psychology, Science fiction/fantasy

novels, Animal care and training, Animal Rescue

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Jessica Coppedge

Seeking HR Assistant Position near San Jose, CA.

acbff9@r.postjobfree.com

Contact Jessica on LinkedIn

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Contact this candidate