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Sales Customer Service

Location:
Raleigh, NC
Posted:
December 02, 2013

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Resume:

Michael L. Eley Sr.

919-***-**** - acbdt2@r.postjobfree.com

**** *** ***** *****, *******, NC 27616

PROFESSIONAL EXPERIENCE

Future Trader- Raleigh,NC

****- *******

. Responsible for all aspects of build and implement of trading and risk

management strategies

. Use Infinity AT Charting software

. Educate, coach, and mentoring other traders.

. Booked and reconciled trades

NETAPP, Research Triangle Park, NC

2008 - 2012

Account Manager (Research Triangle Park, NC)

. Build strong relationships with customers while selling solutions, and

keeping them appraised of new product and services.

. Serve as first point of contact within the sales organization for

existing customers.

. Work collaboratively with customers/partners to achieve high level of

customer service in effort to exceed customer satisfaction and revenue

growth with existing customers.

. Prepare weekly and monthly reports that outline activity/communication

and targeted objectives.

. Communicate with IT co-workers on relevant technology issues and

coordinate training/demos for customers.

. Develop and maintain marketing templates to advertise upcoming events and

training opportunities via collaboration with vendors and internal team.

. Maintain an accurate pipeline of all opportunities, contacts and account

history and provide appropriate communication of such Channel Advisor

management.

. Grew revenue from 275K to 980K on a 1 million goal during FY 11in new

territory. Finished 90% on 1 million goal in FY10, Finished 103% on 1.2

million goal.

Johnson & Johnson, Titusville, NJ

2007 - 2008

Pharmaceutical Sales Representative, Ortho-McNeil Neurologics (Raleigh, NC)

(business unit downsized)

Advanced sales in specific product lines and therapeutic areas. Met and

exceeded established sales goals, including market share objectives.

Managed assigned territory effectively and in accordance with corporate

operating guidelines. Implemented new accounts and achieved territory

growth objectives.

. Drove sales and support initiatives by executing national, regional, and

local promotional activities.

. Obtain 92 % of yearly goal.

. Provided comprehensive marketing literature, patient education and

promotional tools for distribution to physicians and practice staff and

patients. Coordinated with practice representatives to promote services.

. Developed, enhanced and maintained positive working relationships with

new and existing physicians, physician practices and other potential

customers through physician office visits and physician networking

opportunities.

. Actively facilitated professional networking opportunities for physicians

to cultivate relationships and create referral opportunities. Applied

knowledge of product information, services, and marketing techniques to

develop business opportunities and maintain customer relations.

Michael L. Eley Sr. Page Two

PROFESSIONAL EXPERIENCE

Cisco Systems, San Jose, CA

2000 - 2007

Account Manager (Research Triangle Park, NC)

Handled all aspects of consultative selling; called on key decision makers

and purchasing agents. Performed cold calling, appointment setting, needs

analyses, equipment demonstrations, closing, installation, user training,

and post-sale tracking.

. Recognized for business development strategies and account maintenance

with the Field Focus Award.

. Attended corporate training seminars and trade shows to maintain

competitive knowledge of product features and benefits.

. Devised innovative marketing and advertising strategies to promote

company and products.

. Assisted end-users and business partners with pricing, configuration,

quotations, equipment trade-in, sales incentives, product promotions, and

product launches.

. Maintained a pipeline three times the amount of quota while accurately

keeping up with 180-day forecasts.

. Goal attainment: FY 07 - 121%, FY 06 - 102%, FY 05 - 110%

Canon Computer Systems Inc., Costa Mesa, CA

1997 - 2000

Senior Field Sales Representative

Managed 160 retail accounts in a multi-state territory as well as a four-

member sales merchandising team.

. Maintained compliance agreements that meet both Canon and retailer goals.

. Improved communication and relationships with retail management and sales

associates.

. Conducted training classes and resolved customer service problems at

corporate and retail levels for Canon peripherals.

. Successfully mentored and trained field sales representatives.

. Represented product line at trade shows and special events and promoted

effective sales and marketing strategies.

GOVA, INC., Richmond, VA

1990 - 1997

Regional Training Specialist (Central/Eastern/Southern Virginia)

Assisted with instructional and developmental training materials for

retailers and lottery personnel. Managed and trained assigned territory of

250 accounts.

. Implemented training and marketing strategies for on-line lottery

retailers.

. Conducted training classes and hands-on demonstrations to lottery and

retail personnel.

KEY SALES AWARDS

Commitment to Excellence Award - Highest Deal Award for

Breakaway Deal

Field Focus Award

EDUCATION & PROFESSIONAL DEVELOPMENT

Virginia State University, Petersburg, VA

Bachelor of Science in Technology Education

Dale Carnegie Training - BJ Bartlett Sales Training and

Presentation Skills Workshops

TECHNICAL SKILLS

Proficient in MS Office, Excel, PowerPoint, SalesForce.com, Adobe Photo

Shop.

CCDA certification, A+ Certification.



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