Jon Simpson

**** ****** *** ****

Middletown, Ohio 45042

Phone 513-***-****

E-mail acbd1e@r.postjobfree.com

Education:

**** – 2002

ITT Technical Institute – Norwood, OH

Associates Degree in Computer and Electronics Engineering

1996 – 2000

Winton Woods High School Cincinnati, Ohio

High School Diploma

• Concert Band 1year, Symphonic Band 3 years, Jazz Band 2 years, Marching Band 4 years, Concert Choir for 4 years, 2 years reserve soccer, 2 years varsity soccer

Experience:

2013– Current

Contingent Network Services

Certified Partner Development Analyst

• Scheduling and tracking technicians to perform installs and dispatches for Contingent clients who range from Fortune 500 companies with multiple locations, national and international to local small business owners.

o Promoted June 2013 to CPD Analyst

o Quality and informative follow-up to internal and external email.

o Problem solving using troubleshooting techniques and quick thinking during dispatches and installs.

o Prioritizing emails and dispatches by looking at the specific job type and time frame.

o Working with our Certified Partners through verbal, email and text communications to make sure they understand what Contingent expects from them as well as what they can expect from Contingent.

o Maintained 100% Minuteman/Speedpay usage from November 2012 to March 2013 by diligently contacting our Minuteman/Speedpay partners even if it was in a harder to schedule area.

o Recruited and contacted first time Minuteman by calling technical schools, Google searching, and reaching out to technicians in Contingents database. This is done on a day to day basis when the job or location requires.

o Graduated from Contingent University’s Project Coordinator Certification Course in January 2013.

2012– 2013

Contingent Network Services

Project Coordinator

• Scheduling and tracking technicians to perform installs and dispatches for Contingent clients who range from Fortune 500 companies with multiple locations, national and international to local small business owners.

o Quality and informative follow-up to internal and external email.

o Problem solving using troubleshooting techniques and quick thinking during dispatches and installs.

o Prioritizing emails and dispatches by looking at the specific job type and time frame.

o Working with our Certified Partners through verbal, email and text communications to make sure they understand what Contingent expects from them as well as what they can expect from Contingent.

o Maintained 100% Minuteman/Speedpay usage from November 2012 to March 2013 by diligently contacting our Minuteman/Speedpay partners even if it was in a harder to schedule area.

o Recruited and contacted first time Minuteman by calling technical schools, Google searching, and reaching out to technicians in Contingents database. This is done on a day to day basis when the job or location requires.

o Graduated from Contingent University’s Project Coordinator Certification Course in January 2013.

2011– 2012

Oerlikon Balzers – Richmond, IN

Coating Technician

• Coat tools for different customers using proprietary methods and equipment.

• Handled incoming deliveries and checked in materials and equipment.

• Shipped materials and equipment using FedEx and UPS after applying the needed quality processes.

2007 – 2011

Xetron (Northrop Grumman) - Cincinnati, OH

Quality Inspector

• Inspect product to IPC-A-610 Class 3 standards which is an industry standard for the assembly and production of electronic equipment and assemblies.

• Internal Auditor of IPC-A-610 standards completed on a monthly, weekly, and daily basis.

• ESD(Electro Static Discharge) and FOD(Foreign Object Debris) control by auditing technicians daily and thoroughly inspecting each electronic assembly.

• Completed a First Article Inspection at the start of every new assembly by capturing every dimension and detail on paper.

• Used SAP (company specific software) for every task completed on a daily basis.

2007 – 2007

Xetron (Northrop Grumman) - Cincinnati, OH

Assembly Technician

• Assembled military communications equipment by following schematics and drawings per IPC-A-610 standards and IPC/EIA J-STD-001 class 3 soldering standards.

• Was promoted to Quality Inspector after a 6 month contract was completed.

2003 – 2006

Nielsen Media Research - Cincinnati, OH

Field Representative

• Completed a 9-week Nielsen school with a strict pass/fail curriculum. The training covered every piece of their proprietary equipment, and involved taking timed written

• Install and maintain monitoring equipment in household samples within Dayton and Cincinnati.

• Used cabling tools and testers to run cabling and install LAN’s for monitoring television viewing habits.

• Completed full home installations by performing site surveys, wiring, and equipment installations. On larger jobs, I would lead a team that would work alongside me to complete the install. As well as full installs, I would monitor my area for site failures and scheduled myself for dispatches to repair or maintain equipment.

• Performed quality calls and follow ups to customer issues, by communicating and building working relationships.

2002 – 2003

Solectron Global Services - Cincinnati, OH

Service Technician

• Completed a 2-week training school in Columbus, Ohio specifically for the duties I was to perform at Solectron which consisted of working with Verizon and its customers to resolve cell phone issues and repairs.

• Worked at Verizon Wireless locations to maintain and repair/replace customer equipment.

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