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Manager Customer Service

Location:
Bentonville, AR
Salary:
65,000
Posted:
February 25, 2016

Contact this candidate

Resume:

ARVIN D COONFIELD

P.O. Box ***

Pea Ridge, Arkansas 72751

Phone: 479-***-****

Email: acbctc@r.postjobfree.com

Objective:

To obtain a Production Control Manager or Design Engineering Position, controls, test, continuous improvement

or quality at a growing, people-oriented, high-technology consumer, where I can use my strong analytical,

detail-oriented and interpersonal skills along with my exceptional common sense to improve services and

products, reduce costs and lead times, delight customers and help and mentor others. All the while

engaging in new challenges and learning experiences.

SUMMARY of QUALIFICATIONS:

Extensive experience in engineering and management, research and development, leadership and mentoring, test

and problem-solving. My engineering forte is in mechanical/design and automated test systems. Expert at

analyzing and solving the most complex of problems. My solutions have saved over $12,000,000 in costs

to date. Self motivated professional, capable of working independently or as part of a team.

Experience:

September 2011-Present Maynard Inc. Fayetteville, Arkansas

Production Controller

• Under general direction, performs a wide variety of complex planning activities required to attain production objectives.

• Reviews engineering plans and product specifications to determine raw material requirements to support

manufacturing schedules

• Works with Purchasing to obtain and schedule materials based on production forecasts.

• Works with Engineering and related areas to develop tools and procedures to maximize facility and equipment

utilization.

• Assignments are generally the most complex within planning activities and include the attainment of planning

objectives where products and/or production processes are new or manufacturing processes are variable.

• Coordinates, and/or plans and/or schedules data control operations, batch productions, and the job stream

environment to effectively and efficiently control special assignments and work productivity using mainframe/personal

computers, and appropriate software.

• May direct and assist lower level planners.

September 2010-March 2011 Kee Action Sports LLC. Neosho, Missouri

Quality Lab Supervisor/Manager

• Managed a group of 1 Lab Technician/3 Customer Service operator including hiring, performance review,

daily supervision, salary administration, mentoring and training.

• Conduct projects to reduce engineering rework, reduce project lead times, reduce warranty costs, improve

processes, and improve product quality and manufacturability.

• Control and maintenance of the laboratory. Accountable for the distribution, calibration and repair of test

equipment and laboratory facility.

• Developed and administered engineering concept, preliminary and final design review processes.

Reason for leaving: Contract Position

Engineering Lab Coordinator/Manager

Jan 2007-Jan 2008 JTSports LLC Bentonville, Arkansas

• Managed a group of 5 Lab Technician including hiring, performance review, daily supervision, salary

administration, mentoring and training.

• Conduct Six Sigma and Lean Six Sigma projects to reduce engineering rework, reduce project lead times,

reduce warranty costs, improve processes, and improve product quality and manufacturability.

• Research, development and implementation of all technologies, products, standards, procedures and

processes including mechanical/transmission control, custom data acquisition.

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• Control and maintenance of the laboratory. Accountable for the distribution, calibration and repair of test

equipment and laboratory facility.

• Help design 4 internal moving parts for the new marker for 2007 that was later on was patent by the company.

• Developed and administered engineering concept, preliminary and final design review processes.

Reason for leaving: Company was bought by Jarden Corp.

Project-Production Engineer/Mechanical Design Engineer

March 2002-July 2006 Technical Machining Services Rogers, Arkansas

• Managed a group of 25 production line operator including hiring, performance review, daily supervision,

salary administration and training.

• In charge of 3 production lines, service, repair and design engineering of controls systems for factory

automation in the Metal Stamping Division.

• Evaluated work assignments and developed a master schedule for multiple projects to facilitate proper usage

of limited labor resources.

• Designing a new 12 station press for the company to cost and reduce material reduction.

• Worked as part of a multi-national/multi-site team to develop, document and implement standards for

engineering design and practices.

• Implemented and enforced ISO 9001 engineering procedures.

• Working with customer design change.

• Reduce material and lab cost

• Reduce manufacturing plant burden

Reason for leaving: Left to open business.

Senior Tool Designer

March 2000-Dec 2001 Kennametal, Inc. / RTW Bentonville, Arkansas

• Designed pelletizing Dies and quote prints.

• Interfaced with customers on requirements and novel dies designs.

• Worked in concert with machine shops on manufacturing and tooling.

Reason for leaving: New position with another company.

Mechanical Designer

1996-2000 Delta Systems Inc. Rogers, Arkansas

• Principle designer and monitor for the redesigning of a horizontal mechanical wrapper to a 3-axis servo

machine. Delivered engineering designs and products below budgetary constraints.

• Designed conveyors and horizontal snack and candy wrappers.

• Evaluated blueprint drawings and made decisions on part ordering.

• Worked closely with production to insure top quality control of products.

Reason for leaving: Company staff reduction.

Skills:

AutoCad 2002-2009, Protel Tech Software, Novell 3.11, Windows OS and Office Suites, Lotus,

Microsoft Excel, SAP.

Education: Missouri Southern State College Joplin, Missouri

Bachelor Degree: Technical Management GPA 3.10

Associate Degree: Computer Aided Drafting and Design

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