Francisco A. Leo

754-***-****

acbcet@r.postjobfree.com

Information Management

Performance Profile

15+ years of diverse IT and business experience with the following certifications, Project Management Professional, Scrum Master, Lean Six Sigma Black Belt, Certified Information Systems Security Professional, Information Technology Infrastructure Library and Certified Virtualization Expert. Proven track record of success operating in complex, matrix, and ambiguous, fast paced environments. Solid understanding of business and how IT strategy directly relates to it. Ability to build and influence strong relationships with executive leadership and all other levels of the organization. Strong communications, listening and presentation skills. Experience implementing and scaling IT systems and business development.

Talented in providing technology risk management. Leverages wide-ranging talents in computer technology and staff leadership to effectively manage organizational change, mitigate risk, infuse new ideas, and deliver large-company capabilities.

> Excellent ability to analyze business needs and implement cost effective solutions meeting business objectives.

> Solid record of achievement building and aligning organizations with strategic IT business objectives to achieve dramatic bottom-line results.

> Expertise providing project management, technology expertise, and staff leadership.

> Demonstrated talents in database architecture, design, and maintenance.

> Performed technology management, including configuration, release, and risk management.

Core Competencies

* Project Management

* Policy Development

* ITIL

* Staff Leadership

* Process Management

* Development Lifecycle

* Vendor Management

* SOX Compliancy

* Database Administration

* Application Testing

* Architecture Roadmap

* ERP, CRM, Supply Chain

* Audits

* Technology Planning

* Release & Change Mgmnt

* Relational Databases

* Technical Specifications

* Standards & Process Development

* Risk Management

* Business Analysis

* SDLC

* Teambuilding

* IT Governance Process

* Technical Vision & Leadership

* Business Process Re-engineering

* Database Security

* Budget Planning

Professional Certifications

Project Manager Professional (PMP), Certified Scrum Master (CSM), Certified ITIL v3, Certified Virtualization Expert (CVE), Certified Information Systems Security Professional (CISSP), Lean Six Sigma Black Belt (LSSBB).

Professional Experience

CANON LATIN AMERICA, INC., Miami, FL

7/2006 - 9/2013

Sales & Marketing Consumer/Industrial Imaging, $500 Million Yearly Revenue

Senior IT Manager

Responsible for IT strategic and operational governance that provides the alignment necessary with both the local business units and Canon USA IT Department. Oversee network infrastructure, help desk, programming and data center operations. Coordinate and negotiate with any 3rd party vendors or outsource partners for goods and services that may be needed relating to the IT function. Assists audit organizations, providing engineering, architecture changes to necessary applications, databases, and servers for SOX compliancy.

Accomplishments:

* Created policies, procedures, standards and compliance monitoring by establishing a full ITIL framework for operational support.

* Negotiated lease and contract agreements with vendors, resulting in cost containment for the department.

* Managed supply chain software modification that decreased the turnaround time of delivery of orders from 3 days to 1 day.

* Executed Business Process Re-engineering initiatives by providing ITIL expertise and platform to deliver greater efficiency to the business, resulting in 50 million-growth year over year.

* Prepared compliance reports by collecting, analyzing and summarizing measurement data and identifying trends.

* Performed annual IT Department assessment to ensure minimum-security compliance as required by NIST 800-53.

* Prevented compliance issues by collaborating with shared services organization at HQ.

* Conducted compliance assessments and served as adviser to business owners.

* Developed policy for User Security Access Privileges creation, modifications and terminations as well as the required reporting.

DUTY FREE AMERICAS, INC., Hollywood, FL

4/2006 - 7/2006

Retail & Distribution Consumer Goods, $175 Million Yearly Revenue

Project Manager

In charge of 'Non-Duty Free' projects along the northern and southern US border, this included truck stops, convenience store, gas stations, and high fashion designer store. Document all current inventory found in all those businesses. Research and document all trends relating to high fashion, gas/convenience store and parking lots. Supervise and coordinate construction of all store fixtures to be ready at time of store opening. Coordinate with contractors all technology build out and maintain cost and budget.

Accomplishments:

* Planned all procurement of technology for the location negotiated on cost and delivery timeframes, meet all deadlines required for store opening target date.

* Coordinated the demonstrations of various POS systems and guided management on the selection of the best one based on the requirements of store.

* Transitioned all knowledge to new PM upon my departure.

PRECISION RESPONSE CORPORATION, Miami, FL

7/2005 - 4/2006

Call Center, 2,000-11,000 employees, centers in US, Dominican Republic & Philippines

Project Manager

Selected to manage all projects related with a major credit card company. Coordinate all Information Technology work related to change requests by the customer services team. Track, update, report on all project deliverables.

Accomplishments:

* Completed project relocating personnel from one of the credit card customer programs into a different secure location on the call center floor, this included coordination of telecommunications, workstations and personnel.

* Coordinated several marketing campaigns with the credit card teams and provided consistent support from the IT side.

* Effectively assisted as part of a Telco switch upgrade to increase all capacity to the call center floor, validated that all credit card campaigns where ready for production.

JUMPINGS MINDS GROUP, INC., Miramar, FL

12/2002 - 7/2005

Independent Consulting Business

Consultant/Project Manager

Global Valley Networks

Selected as the acting IT Manager for the department. Manage and supervise the work of daily and nightly operators. Manage all 3rd party contractors that where architecting changes to the in house billing application.

Citigroup Auto Division

Selected as a Lead Analyst to work on multiple assigned projects. Managed offshore personnel responsible for the application development. Coordinate among dispersed team members the successful implementation of upgrades to the assigned applications.

Undisclosed

Successfully managed the upgrade of JDE OneWorld Xe to Enterprise One 8.9, was also part of the extract, transform and load of the identified master and transaction data.

Accomplishments:

* Negotiated a project to acquire better analysis tools, secured the necessary funding and implemented the software.

* Prepared a departmental status report to management and presented the findings to them during weekly status meeting.

* Completed a iSeries upgrade to the OS/400 software and to all development components, under time and saving the around 10k

* Prepared detail analysis reports of assigned projects within the expected time frame established

by management.

* Planned, organized, negotiated for resources as needed by each assigned project.

* Participated in all post mortem meetings.

CONVERGYS CORP., Sunrise, FL

8/1999 - 12/2002

Customer & Information Management, Billing Support Services, >11,000 employees

Senior Systems Analyst

Selected to work in the architecture, design, development of the Network Information Management System, the system was part of Operational Support Systems used by telecommunications and cable. Promoted to a horizontal position as a Level 2 Customer Support Lead, worked on issues reported to customers that required modifications to the system in order to resolve before general release cycles. Mentor and provide leadership to rest of the team.

Accomplishments:

* Assisted in the architecture of an automated network configuration module.

* Solved customer issues typically within 24-48 hours after reported, over 350 tickets in total where resolved with a 99.9% meeting established SLA.

* Served as ETL specialist during several system migrations for big customers.

Other Accomplishments

* Saved a pharmaceutical ERP implementation from failing, gaining the respect of the customer and a stream of revenue for years to come.

* Mentored junior consultants allowing us to ramp up people in a very short amount of time.

* Developed standards for the creation and generation of SQL Scripts for data extraction and loading (ETL) into reporting data mart, resulting in a 2-day savings in report turnaround.

* Lead architect in object oriented design and development of a client server system using Obsydian toolset (CA Plex), proof of concept was a security granting application that would later be used as the model for the security of the entire application.

* Managed 2 complete lifecycle implementations of ERP system JD Edwards, completed under budget and under time by 15%.

* Managed 1 upgrade from JDE World to JDE One World, completed 10% over budget.

Technical Competencies

Hardware Windows Server; Dell; i-Series, HP; AIX

Operating Systems Windows; Linux; Unix; OS/400

Languages RPG; Java; C/C++; COBOL; SQL; T-SQL; C#; ASP.Net; OOP, MVC3

Databases Oracle; DB2; MS-SQL; MS-Access; MySQL

Applications MS-Office; MS-Project; MS-Visio; MS-Exchange; MS Office 365; Lotus Notes; Mindjet; Daly Commerce; Oracle JD Edwards; Oracle Financials; Peoplesoft; SAP; Hyperion; CA Plex; CA 2E; Changepoint; Helpstar; McAfee; Symantec; Solarwinds, Backtrack, Metasploit, Nessus.

Education

Bachelor of Science, Major in Computer Science, Minor in Finance & Accounting, graduated 1992, Magna Cum Laude, GPA 3.85

Professional Courses

Establishing Credibility, Making Strategy Work, Diversity and Sensitivity, Canon Management Development Institute 1 & 2, Working Effectively with Others, Targeted Selection, (CEH) Certified Ethical Hacker, Implementing Microsoft SharePoint Server 2007 (5061A), Implementing Microsoft SharePoint Services 3.0 (5060A), Managing a Microsoft Windows Server 2003 Environment (2274C), Maintaining a Microsoft Windows Server 2003 Environment (2275C), Maintaining a Microsoft SQL Server 2005 Database (2780B), Writing Queries Using SQL Server 2005 Transact-SQL, ITIL v3 Foundations, Scrum Master Certification Workshop, Advanced SEQUEL Viewpoint, VMware Infrastructure 3 Boot camp, Business Analysis Deep Dive, Social Media Marketing 101, Coaching for Success, Essentials of Leadership, Project Management Professional, CISSP: Certified Information Systems Security, Lean Six Sigma Black Belt, Computer Hacking Forensic Investigator

Languages

Fluent in Spanish.

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