Tina Chen

*** * ***** **. **** D, La Habra, CA **631

Phone: 714-***-**** E-Mail: acbbz2@r.postjobfree.com

EXPERIENCED LEADER

Self-motivated, detail-oriented, and diligent leader with a Bachelor’s Degree with more than 6 years’ experience in

customer service and management.

SUMMARY OF QUALIFICATIONS

• An enthusiastic, results-oriented, and ambitious achiever

• Specializations include: impressive customer service, strong organizational skills, effective communication skills,

and fast-learning abilities.

• Leadership – Created foundation of teamwork in the workplace amongst colleagues to achieve daily goals.

• Strong Collaboration – Work closely with colleagues to achieve the highest level of customer care.

PROFESSIONAL EXPERIENCE

•

Discover Financial Services (Irvine, CA) May 2013 - Present

Recording Specialist

• Perform formal reviews and inspections of home loan documents to ensure accuracy.

• Ability to rate and process recording fees with the knowledge of different state and county requirements.

• Able to work on several projects at a time; worked in teams to make sure daily goals and deadlines are met.

v Noted for high accuracy, timeliness, and organization.

The Loft Hawaiian Restaurant (Lakewood, CA) September 2003 – May 2013

Manager/Director of Operations

• A dynamic, highly motivated restaurant manager, offering team-oriented leadership to drive sales and

profitability with high levels of customer satisfaction.

• Proven ability to handle pressure effectively, assess problems, and initiate corrective action while remaining

calm and well organized in a fast paced work environment.

• Gained excellent human relations and interpersonal skills by hosting monthly staff meetings to ensure safety

and quality effort in the workplace.

v Noted for excellent customer service and communication skills with guests and colleagues.

Patricia Nixon Elementary School (Cerritos, CA) September 2004 – June 2007

Student Teacher

• Conducted classroom instructions, prepared daily lesson plans, and maintained established routines for students

to work in groups promoting interpersonal interactions.

• Provided feedback on learning achievements and needs for improvement

• Implemented various classroom management techniques for maintaining student attention, involvement and

discipline

v Noted for great student/teacher interactions and received excellent personal feedbacks from the students’

parents.

EDUCATION

B.S., Child & Adolescent Development California State University, Fullerton – Fullerton, CA May 2008

CERTFICATIONS & SKILLS

Languages: Taiwanese and Mandarin - Conversational

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