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Customer Service Technician

Location:
Charlottesville, VA
Posted:
November 29, 2013

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Resume:

NIKOLAI INGRAM

*** ******** **** *: 276-***-****

Bassett, Virginia 24055 acbbxa@r.postjobfree.com C: 276-***-****

SUMMARY OF QUALIFICATION

Motorsport Technology student with superior customer service skills, sharp problem solver, and active

listening skills. Strong verbal, interpersonal and written communication skills. Explains technical

diagnoses and needed repairs to non-mechanical individuals. Strong knowledge of Microsoft Office Suite

2010. Also I’m a Generator Mechanic for the National Guard.

EXPERIENCE

PROFESSIONAL

CAR QUEST AUTO PARTS - Collinsville, VA August 2011 – March 2013

Service Advisor/Technician

•Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

•Followed checklists to verify that all important parts were examined.

•Communicated with customers regarding vehicle issues and potential repairs.

•Operated pneumatic tools and air compressors.

•Contributed to repeat and referral business by using strong customer service and problem solving skills

National Guard Army – Lynchburg, VA July 2010 - Present

Generator Mechanic/Diesel Technician

• Maintain up to date knowledge of military equipment and procedures

• Stay up to date on all self-development courses

• Analyze and diagnose technical problems with Generators and Military Vehicles as well as

performing preventive maintenance on all equipment

• Train new soldiers on all safety procedures

EDUCATION

Pursuing Associate Degree for Engineering in Applied Science – Patrick Henry Community College –

Martinsville, Virginia – May 2014

COLLEGE STUDIES AND SKILLS

RELEVANT

Coursework in Automotive/Diesel and Industrial Technology

Coursework in Engine Repair

Fuel and Ignition Systems coursework

Coursework in Mechanical and Electrical Engineering

AWARDS

Eagle Scout Award 2009



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