JANICE D. BROWN

**** *.*. **** **. * Covington, GA 30014 * 678-***-**** * acbbwa@r.postjobfree.com

EDUCATION:

Athens Technical College –Associate Degree, Social Work Assistant program, Honors graduate.

SKILLS:

Microsoft Office 2010 including Word, Excel, PowerPoint, Access, and Outlook; Typing speed 66 wpm, data

entry, Work Ready Certification: Reading and Math – Platinum, Locating - Gold.

HONORS AND ASSOCIATIONS:

Honoree of Who’s Who Among Students in American Universities & Colleges, 2013; Athens Technical College

President’s List, Fall 2012 through Summer 2013; Nominee for the Academic Award of the Business and Public

Service Division, Athens Technical College, 2013; 2013 Chapter Office Administration Award for Excellence,

American Red Cross; Correspondence Secretary of the Athens Technical College Association of Social Work

Assistants.

EXPERIENCE:

Client Casework Administrative Assistant, American Red Cross 2012 – 2013

• Conduct disaster client casework review and data entry of case specifics

• Conduct follow-up interviews with disaster clients, providing referrals to other agencies

• Develop and maintain financial records backup

• Prepare business correspondence

• Set up and maintain electronic and paper filing system for Emergency Services Department

Customer Service Representative, Wildlife Artist Supply Company Manufacturing, Inc. 2005 – 2011

• Resolved customer service issues

• Processed sales orders and payments and inventory adjustments

• Answered technical questions via telephone and e-mail

• Prepared UPS and FedEx claims for reimbursement

Receptionist, Newton County Department of Family and Children Services 1995

• Received and referred clients and mail

• Operated multi-line switchboard and maintained confidential files.

Program Assistant, Centers for Disease Control 1982 – 1990

• Prepared and presented report of all US measles incidence to professional staff in weekly meeting

• Prepared and edited controlled correspondence of secretarial pool

• Kept supervisor’s calendar and confidential files

• Kept and recorded state grants data on spreadsheet program

• Made travel arrangements and prepared vouchers for reimbursement

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