BARRY STEMPEL

*** ***** ********* **** ******* Florida 32828

407-***-**** ( acbbtm@r.postjobfree.com

CAPITOL EQUIPMENT INSTALLER #2054

Hands-on technical specialist that leads effectively by example;

communicates trains and formulates solutions to service customers

efficiently and profitability. Expertise includes preventative maintenance,

troubleshooting, diagnosing and repairing commercial equipment, retaining

and up-selling products and services, and delivering projects on time,

within budgets. Strength customizing design applications and devising

innovative solutions to technical, administrative and personnel challenges.

High Speed Equipment ( Account/Territory Management ( Technical Support (

Team Leadership/Motivation ( Training/Development ( Installation (

Inventory Management

Pneumatic ( Hydraulic ( QC/QA ( Preventative Maintenance ( PLC (

Scheduling ( Electro-Mechanical OSHA/Regulatory Compliance (

Troubleshooting ( Customized Applications ( Out-of-the-Box Problem

Solving ( Mentoring ( Analytical Thinking ? Road Warrior

MGI USA Melbourne, FL . 7/2013 - Present

International System Specialist Engineer

Providing Technical Support and Service for Digital High Speed CMYK

Printers and UV Spot Varnish Capitol Equipment located in North, Central &

South America and the Caribbean. Dealer and customer phone, email and

emergency travel technical support. Support direct sales and dealers at

trade shows.

CANON SOLUTIONS AMERICA Orlando, FL . 1/2013 to 7/2013

Senior Digital Service Engineer

Perform emergency service on OCE Wide Format Plotters, Printers and Arizona

Flatbed UV Printers. Covering all of Central Florida from the Atlantic

Coast to the Gulf Coast providing onsite service, troubleshooting,

emergency Overnight part(s) orders for 24 hour repairs, training and

application development.

Achievements:

By asking the staff and managers to show me their applications I discovered

the National Account was currently using old out dated profiles resulting

in a high amount of print failures, high supply costs and low production.

By downloading the correct media/application profiles the customer

increased production output and lowered their operating cost by 50%

nationwide.

TUBELITE COMPANY Apopka, FL . 4/2012 to 10/2012

Wide Format Digital Printing Equipment Sales and Service

Technical Support America and Caribbean

Travel 98% to perform emergency service, installations, application

training and preventative maintenance at customer sites. Servicing Wide

Format Digital Printers, Plotters, Cutters, Flatbed UV Printers, Laser

Engravers, Flatbed Routers, Laminators and Finishing Equipment.

Achievements:

Trained national sales staff on lamination and finishing applications

increasing equipment sales 50% in 2 months.

Found the cause for multiple equipment shipping damages, corrected the

issues saving $45,000.00 in damage claims.

GENERAL BINDING CORPORATION (GBC), Orlando, FL ( 4/2001 to 8/2011

Business equipment manufacturer, lamination, book binding, commercial

finishing solutions

Technical Specialist North America

Supervised 475 technicians across North America, covering six time zones.

Traveled 95% to hire, assist, train, and mentor technicians at customer

sites. Troubleshot, diagnosed and formulated innovative solutions and

design applications resulting in increases to production reduced costs and

well trained technical staff. Worked closely with engineering team to

prototype equipment and monitor beta sites, documenting all field issues

and making appropriate design changes/adjustments to production models. Led

monthly Quality Control Meetings with Engineering, Sales and Technical

Support Staff. Conducted advanced technical training with technicians

around the world at various GBC Factories.

Achievements:

. Re-established a business partnership with HP as the exclusive

manufacturer of a new 65,000 square foot HP facility, resulting in

$250,000 in equipment sales and services with a projected first year

annual return of $5,000,000.

. Identified and recouped $275,000 in lost annual service fees, $50,000 in

preventative maintenance inspections (PMI) and $1.5 million in increased

supplies.

. Exclusively serviced one account, at their request for 10 years resulting

in $1.2 million in loyal service and sales business.

. Requested by the V.P. of Global Services to supervise all instillations

and conduct formal trainings sessions resulting in generating $675,000 in

equipment sales, $1,900,000 in supplies and $72,000 in Equipment

Maintenance Agreements (EMA).

. Assisted Engineering staff in creating a new Wide Format Laminator

including hand assembly with engineers, installing prototype at beta

site, documenting failures and adjusting designs leading to the creation

of the best selling Wide Format laminator for five consecutive years.

GENERAL BINDING CORPORATION (GBC), Warrenton, VA ( 3/1999 to 4/2001

Business equipment manufacture company

Technical Sales Specialist

Oversaw and expanded all digital print finishing sales within: Virginia,

Washington D.C., Maryland, Delaware and West Virginia regions. Developed

new customers within graphic arts, indoor/outdoor signage and local, state

and federal government sectors. Designed new custom applications using

superior supplies to increase production and profitability. Trained and

supported factory direct dealers and coordinated all equipment

installations with service technicians. Setup and ran all territory trade

shows and initiated sales calls to national accounts.

Achievements:

. Requested by the VP of Digital Print Finishing Sales to train North

America Sales Staff, conducting formal trainings at factories for 25

sales staff, three Regional Sales Managers, V.P. of sales and President

of division resulting in the best GPA of any company division with first

year sales grossing $175,000,000.

. Researched and contacted an account with no sales growth over a three

period resulting in up-selling $25,000 in new supplies at first meeting,

$350,000in sales supplies by end of the first year, $58,000 in equipment

sales and $550,000 supply sales within second year.

. Contacted by the White House and asked for by name resulting in selling a

laminator and supplies to both then President George W. Bush and V.P.

Dick Chaney.

. Contacted by a NSA Director to resolve a finishing failure challenge

resulting in training five NSA staff members on Wide Format applications,

receiving a follow up call from the NSA Director with his personal

gratitude for resolving their problem.

. Sold two new Super Wide Laminators before a December 31 deadline by

identifying viable customers, arranging special financing, securing an

annual minimum purchase supply contract of $500,000.00 annually for three

years, exceeding quota by 137.34%.

GENERAL BINDING CORPORATION (GBC), Orlando, FL ( 5/1996 to 3/1999

Regional Technical Specialist

Traveled 75% of the time to assist and train 20 technicians in six

southeastern states. Provided technical support via cell phone to

technicians and handled all customer escalations. .

Achievements:

. Requested by manager and VP of service to train 70 East Coast service

technicians on new wide format equipment line installations.

. Due to success of technician trainings, asked by the East Coast Regional

Sales Manager to train 12 East Coast sales staff on applications and

equipment operation.

. Presided over the Southeast Region attaining #1 Region status in the U.S;

personally awarded Top Specialist of the year 1998.

Career Note: Prior tenure with GBC, serving as a Senior Services

Representative. Began professional career with Bell & Howell Company as a

Field Service Engineer.

PROFESSIONAL ORGANIZATIONS/AFFILIATIONS

FSM (Field Service Management)

Digital Printing ? IRGA (International Reprographic Association)

SGIA (Specialty Graphic Imaging Association)

CERTIFICATIONS

OCE Arizona Flatbed UV Printers Certification

OCE Wide Format ColorWave Plotters Certification

OCE Wide Format Plotters Certification

Graphtec Plotter Cutter Certification

Mimaki Solvent Printer Certification

Kaitian Laser Engraver Certification

Roland UV Printer Certification

Roland Eco Solvent Printer Certification

KIP Printer Certification

SkillPath Manager/Supervisor Certification

Dale Carnegie Sales Advantage Certification

DeVry Technical Institute Electronics I Certification ? Electronics II

Certification

COMPUTER SKILLS

Adobe Acrobat ( AutoCAD ( Microsoft Office ( Word ( Excel ( Power Point (

Outlook

Lotus Notes . Kasemake . Adobe Illustrator . Onyx . CRM

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