Krystlyn Gustave

*** ********* ** - ***********, ** 28677

acbbhi@r.postjobfree.com - 336-***-****

Gain employment in the Medical field which utilizes many years of customer service and University education.

WORK EXPERIENCE

Sr. Team Administrator

EMS MANGEMENT AND CONSULTANT - Winston-Salem, NC - March 2013 to Present

Responsibilities

Knowledge of Medicare, Medicaid, Compliance, Insurance, Liability and tertiary payment methods.

Demonstrated ability to think

strategically, plan ahead & make preparations to effectively manage team workload & prevent problems; takes

a "big picture" approach.

Responsible for leading and managing the daily activities of the team of Claims Management Specialists.

Motivates the team to maintain maximum performance. Provides daily support to departments and external

clients

by answering questions, resolving issues, and providing on-time and scheduled and ad-hoc reports. These

reports

include but limited to ACR Return to Provider, Medicare no Signatures, and Final Batch Confirmations.

Monitors and promotes team production and quality performance. Meets with APS, Client Relations, Payer

Relations,

and other personnel to identify issues that may affect reimbursement or overall client performance. Conducts

all task,

duties and interactions with professionalism, respect, confidentiality, and a positive attitude.

Researches and assists in developing Claims Data processing and Claims Management procedures. Provides

backup support

for peers and/or supervisors. Completion and/or involvement in special projects.

Accomplishments

I became more knowledgeable with the healthcare system and how it works.

I learned more about the different insurances and how to determine when a patient should have some and

also became knowledgeable on how to read call reports sent in from the EMT's.

Team Member

Target - Mooresville, NC - October 2007 to Present

Available and approachable at all times to assist customers. Actively listen to customers to understand any

complaint and work to resolve issues quickly and effectively. Stock the store with merchandise upon delivery.

Help lead the team to meet the company timelines. Train new team members by mentoring and being available

to share information/answer questions.

EDUCATION

Associates in Medical Insurance Billing and Coding

Everest University

January 2013

ADDITIONAL INFORMATION

SKILLS & PERSONAL ATTRIBUTES:

• Personal Computer usage, including MS Office, MS Word, email and social media.

• Polite and professional demeanor

• Dedicated to customer satisfaction and great customer service.

• Work very well independently or as a team member.

• Prompt, dependable, friendly and efficient.

Contact this candidate