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Medical Customer Service

Location:
Tacoma, WA
Salary:
25.00
Posted:
November 28, 2013

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Resume:

Stacy Sao, CPC

**** ***** ******** ****** ********* C

Tacoma, Washington 98408

253-***-****

Email: acbbei@r.postjobfree.com

Dear Hiring Manager:

As a Certified Professional Coder, Inter-Department Leader and Billing Specialist with a highly diversified range of experience in all facets of the legal, educational, and business within the medical field. I have dedicated 5 years within the Medical Profession, and I determined it is time for a challenge in the career that I have chosen. I am looking forward to pursuing a

Long-term career, professional employment and open for growth within the company.

My experience as a Certified Professional Coder, Inter-Department Leader and Billing Specialist is a perfect candidate for the position due to the strict attention to detail confidentiality and compliance aspects in dealing with medical records and medical billing, In this regard, during my tenure as a Certified Professional Coder, Inter-Department Leader and Billing Specialist it is my responsibility to review all aspect of the Billing Department, patient medical records for specific information and research various resources for details relating to injuries and/or illnesses.

As an employee, I am responsible, motivated and organized; I take direction well and particularly enjoy working with my peers in a team environment. I have the confidence and professionalism required to communicate successfully in any situation that should arise.

It would be my pleasure to meet with you to further discuss my qualification for this position or any other you might deem appropriate.

Thank you for your consideration.

Stacy Sao, CPC and Billing Specialist

Enclosure: Resume

Stacy Sao, CPC

7368 South Wilkeson Street Apartment C Tacoma, WA 98408

Residence 253-***-*****acbbei@r.postjobfree.com

Certified Professional Coder and Billing Specialist

Bilingual English and Cambodian

SUMMARY OF QUALIFICATIONS

Self-motivated employee who performs diligently to accomplish business goals. With the ability to learn new skills quickly and effectively.

Adept in patient relations with the ability to handle and resolved issues. Team-oriented; with the capability of leading and guiding interdepartmental to success, thrived in fast-pace environments. Records of dependability.

SKILLS and ABILITIES

Interdepartmental Leadership Medical Coding Billing Patient Data Entry Collection Accounts Charge Posting Payment Posting Insurance Verification Claims; Appeals and Denials (overturn on deny claims 90%) Authorizations and Referrals Physician(s) Credentialing A/R (account receivable) HIPPA Payroll Medical Terminology 10 Key Power Point and Word Excel Electronic Health Records Great Customer Service Skills

PROFESSIONAL EXPERIENCE

Interdepartmental Leadership: Motivating and inspiring the business office to work towards common goals, directing and addressing all patient and employee questions and concerns, and leading the business office to success.

Medical Coding : Audit healthcare records for proper documentation, assigned accurate diagnosis and service procedures code(s) using the CPT, ICD-9CM, HCPCs reference books for correct coding guidelines.

Medical Billing : Maintaining accurate patient billing information and preparing invoices. Addressing patient concerns, researching and resolving patient discrepancies to ensure service satisfaction; extensive interface with all levels of internal personnel. Preparing electronic claims and 1500 CMS format billing

Patient Data : Maintaining up-to-date patient data and records, including entering changes in insurance coverage and benefits.

Collections and A/R: Handling patient accounts and claims that are over 31-90 days old, preparing collection letters and phone calls.

Charging and Payment Posting: Charging out patient encounter forms, posting remittance from various insurance companies and patient payments daily.

Appeals and Denials : Addressing claims denial and correspondence, researching claims appeals and reconsideration on claims for reprocessing.

Authorizations and Referrals : Pre-authorized and retrieved referrals prior to patient encounter timely and efficient manner.

Credentialing : Addresses and maintain all contracts for physician(s) from insurance companies when credential or re-credential is required.

Employee Payroll : Compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages for report preparation. Calculating employee federal and state income and Social Security taxes and employer’s Social Security, unemployment and workers’ compensation payments.

EMPLOYMENT HISTORY

ALLERGY and ASTHMA SPECIALITY SERVICES; P.S. Lakewood, WA Certified Professional Coder and Medical Billing Specialist (July 2008 to present)

EDUCATION

Pierce Community College, Puyallup WA September 2011 to December 2011 Certified Professional Coder Course (AAPC Certified) May 2012; member number 01206353

Bates Technical College, Tacoma WA December 2006 to May 2008 Medical Administrative Assistant Course (Certificate of Competency)

REFERRENCES

Diane Loiand-253-***-**** Lourdes Rodriguez-253-***-****

Lavern White-253-***-**** Kim Carrillo-253-***-****



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