Meeka R. Hughes

**** *. ***** ******

Garfield Heights, Ohio 44125

216-***-****

acbaqz@r.postjobfree.com

Polished customer service professional offering:

• 20 plus years of customer service experience in diverse settings and leadership roles

• A commitment to customer focused, error free work

• Excellence in Service and Active Listening Trained

• Strong Interpersonal communication skills.

• Problem analysis and problem solving.

• Organizational skills and customer service orientation.

• Adaptability and ability to work under pressure.

Career Objective

Entry level professional pursuing a bachelor’s degree in Human Resource Management. Seeking to provide top

quality HR support. Offer excellent communication skills, computer proficiency, extensive customer service

experience, and an understanding of organizational strategies to meet corporate objectives.

Experience

2012 – 2013 Thermo Fisher Scientific Cleveland, OH

Regional Site Specialist

• Travel to customer sites in the central region coverage for the on-site employee

• Train new hires on company processes, best practices, and various software

• Create documents for site work instructions based on contractual needs of customer

• Assist in on-boarding tasks including facilitating lunch and learn presentations.

• Participate in annual physical inventory

• Conduct site audits as needed to ensure customer service commitments are being met

• Officially commended for customer focused service in a constantly changing environment

2011-2012 Thermo Fisher Scientific Cleveland, OH

Sr. Site Specialist

• Managed high volume workload in a deadline driven Environment

• Sole contact for a prestigious customer, completed all customer requests for scientific needs

• Process customer orders for lab supplies, chemicals, and equipment

• Source products using Fisher catalog, website, and outside vendor websites

• Handle third party purchasing and any other customer service function

• Expedite orders and maintain a back order report

• Process returns/credits as needed

• Manage customer owned and consignment inventory via RIMS including maintaining stocking levels,

adding/removing items from stockroom, assigning stocking locations/levels

• Work directly with the outside sales rep for any customer service function

• Maintain and post performance metrics monthly

• Conduct monthly cycle counts and annual inventory

2000-2011 VWR International Suwanee, GA

Contact Center Coordinator, Lead CSR

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• Sole contact for largest customer in the Southeast region

• Conduct Quality monitoring coaching sessions to ensure customer satisfaction

• Assist Trainer with new hire classes

• Create team activities and motivational programs for the workplace

• Receive customer order via phone, fax, and/or email.

• Assist customer with the research and sale of products.

• Communicate with vendors, internal and external customer, regarding resolution of any issues.

• Credit and debit invoices, due to invoicing issues

• Work directly with outside sales force to resolve any customer issues

• Assuring the highest quality of customer service to customer

• Coordinate domestic and international shipments

• Maintain open orders report and various spreadsheets to organize customer’s orders, history, and any projected

needs

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• Education

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• 2011 – Current Ashford University – pursuing a Bachelors Degree in Human Resources

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• Marketable Skills

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• Microsoft Office Proficient

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Contact this candidate