Robert Reed

**** ******** *****

Brentwood, TN

*7027

615-***-****

E-mail: acbaoq@r.postjobfree.com

Summary

Progressive, responsible technician position in the computer field where, diagnostics, repair or

friendly customer service methods and techniques are assets to the company.

EDUCATION

ITT Technical Institute, Nashville, TN

Associates of Applied Science Degree in Computer Network Systems

GPA 3.5

QUALIFICATIONS

Bilingual: English/Spanish

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Excellent friendly customer service presentation

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Extensive training in Windows: 8, 7, Vista, XP, ME, 2000, 98, 95, 3.1, DOS,

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Debian and Red Hat Linux Operating Systems.

Training in hardware/software installation, troubleshooting, upgrades, and

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repair

Experienced in PC/Laptop repair, setup, troubleshooting, and upgrades

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Knowledgeable in Virus/Spyware removal and prevention

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Trained in Data Removal/Migration/Cloning/Recovery as well as Disk Wiping

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Skilled in home/business network/wireless network setup,diagnostics,

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troubleshooting, and repair

Printer setup/troubleshooting/repair

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Versatile in Remote Assistance

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Trained in Operating Systems Installation/Re-installation

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Versed in Security Surveillance installation

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Skilled in Home Theater setup/troubleshooting

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Knowledgeable in Ipod/Mp3 Player troubleshooting

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Excellent interpersonal, verbal, and written skills

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Learn technical information quickly- strong self learner

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Experienced in Remote Support

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Smart phone/Tablet/PDA Repair

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WORK HISTORY

Ocoee Adventure Center – Copperhill, TN

Raft Guide/Computer/Network Technician 4/2012 Present

Senior guide responsible for training new guides on river knowledge, safety

procedures, and customer relations

Repaired any computer malfunctions associated with the business

Maintained all computers and networks within the company

Worked as a technology consultant to management and associates

Sprint - Nashville, TN 8/2009 11/2010

Service Technician

Entered clients in a database as they came in.

Escalated the issue should the part needed to repair the device not be readily

available.

Versed in HTC, Palm, RIM (Blackberry), Motorola, Samsung, Sanyo, and

BlueAnt (Bluetooth) products. Performed Hard/Soft Resets, PRL/Data profile

updates, Contact Transfers, LCD replacement, Front/Back housing replacement,

antenna replacement, trackball assembly replacement, flex cable replacement,

keyboard replacement, flip replacement and liquid/physical damage rejuvenation.

Doubled as a customer service representative.

Skilled in order processing.

Provided a top notch customer service experience while the customer was in the store.

Best Buy- Nashville, TN 11/2008 - 3/2009

Seasonal

Geek Squad Counter Intelligence Agent

Upgraded, troubleshot, repaired, and setup computers in store.

Repaired and troubleshot DVD Players, VCRs, CD Players, IPODs/MP3 Players,

and GPS navigational devices.

Assessed whether or not the unit should be shipped to the manufacturer for more

extensive repairs.

Utilized a cash register during customer transactions in conjunction with a

database to Store the customer's information, simultaneously.

performed opening duties, which included; cleaning my area of the store,

completing service order reports, calling customers to come pickup their repaired

unit, and finishing the tasks left over from the previous night.

Mouse Calls Computer Services - Nashville, TN 3/2008 - 11/2008

Bench Technician

Performed hands on as well as remote repair and troubleshooting on all types of

computers.

Removed viruses, spyware, malware and bloatware

Installed and troubleshot hardware, and operating systems

Assembled, dismantled and repaired laptops and desktops.

Entered customers into a Quickbooks database,

Demonstrated the mechanics to the client in a way they could easily understand and

provided friendly customer service at all times.

Circuit City Madison, TN 12/2005 – 2/2008

Firedog On-site Technician

Upgraded, troubleshot, and repaired devices including computers, networks, and

printers in the customer’s home

Repaired cameras, IPODs, home theater systems, and GPS navigational devices.

Made appointments and if required, sold customers products corresponding to the

issue I was there to resolve.

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