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Customer Service Project Manager

Location:
Washington, DC
Posted:
November 27, 2013

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Resume:

Thaddeus J. Mitchell, Jr.

***** ********* ***., *** # ***, Baton Rouge, LA 70817 ( 225-***-**** (

acbajq@r.postjobfree.com

EDUCATION

Bachelor of Arts in Criminal Justice / Paralegal Studies, Grambling State

University, 2007

Master of Science Accountancy, University of Phoenix, Baton Rouge Campus,

June 2012

A Self-motivated and consistent individual that is skilled in a number of

fields. I possess skills in computer operations (Windows, MAC, Excel,

Access, Microsoft Office Suite, Corel Office Suite, technical support, and

etc.), technical writing, business elements ( accounting, budgeting,

economics, and financial planning), legal duties (legal research and

writing, real estate law, criminal law and procedure, law office

management, interrogations and report writing, and torts and contracts),

customer service, administrative duties ( filing, document management,

compiling spreadsheets and databases, conducting meetings, scheduling, and

skilled in auditing techniques, and auditing skills ( operational

auditing, financial auditing, internal controls, investigations, and

interviewing).

Demonstrated success record in:

. Managing others to assure that others have met their deadlines in a

timely manner.

. Assisted customer in purchasing the right technology (computers) for

their businesses and offices.

. Working as an assistant project manager in Corporate Communications to

keep the department running smoothly.

. Assisted Attorney Rick Candler in legal research and writing, and

scheduling in his law office.

CORE COMPETENCIES

( Sarbanes Oxley Compliance ( Project Management ( People

Interactions

( Audit and Internal Control ( Financial Accounting (

Budgeting/ Forecasting

( CoBit Framework ( Staff Supervision (

Strategic Planning

PROFESSIONAL EXPERIENCE

Louisiana Governor's Office of Homeland Security Current

Disaster Recovery Specialist I

. Job entailed working to ensure that State of Louisiana agencies,

colleges, and universities are in compliance with federal guidelines

set forth by FEMA in order to receive funds in the event that

disaster is declared.

People's Health Network, Metairie, LA November 2012

- Current

Benefits Integrity Specialist

. As part of the People's Health Fraud, Waste, and Abuse unit, worked to

investigate possible cases of fraud and abuse against the Medicare

system.

. Conducted audits based on information based on data gathered from

MEDIC, internal departments, hotline tips, and e-mails.

. Write policies of procedures for the Benefits Integrity Unit at

People's Health Conduct research on CMS recovery audits to better

enhance the function of the Compliance and Benefits Integrity Units.

State of Louisiana Governor's Office of Elderly Affairs, Baton Rouge, LA

June 2012 - November 2012

Program Auditor

. Analyze, review, and approve budgets, financial reports, and CPA

audits for the Council on Aging programs for fourteen parishes

throughout Louisiana.

. Audit each council's internal control systems of operation, financial

reports, and budgets to assure that each parish has spent 25 % of more

of the funds for each quarter of the fiscal year.

. Train and inform members of the different area councils on updates to

the financial process.

Blue Cross Blue Shield of LA, Baton Rouge, LA

2008 -2012

OGB Adjustment Processor

. Investigate, process, and just claims in accordance to guidelines set

forth by The Louisiana Office of Group Benefits.

. Attend weekly meetings to work with management and team to control the

inventory of claims

. Assist team members in any shape, form, or fashion with issues

relating to the claims inventory

. Skilled in FACETS, Penagon, MAX MC, Edifacs, and other work related

software.

Wal-Mart, Baton Rouge, LA 2004-2005, 2007-

2008

Sales Associate

. Assisted customers in gardening and pet goods.

. Constructed seasonal displays.

Office Depot, Ruston, LA 2005 - 2007

Customer Service Specialist II

. Worked as lead associate in technology Department, and as the store's

sales lead.

. Handled technical support issues with laptops and PCs.

. Assisted customers in their technological needs for businesses and

home offices.

. Was to be promoted to manager trainee before departure from company.

Law Offices of Attorney Rick L. Candler

2007

Paralegal Intern

. Specialized in legal research and writing for criminal law matters for

Attorney Candler.

. Handled the scheduling of Attorney Candler's case load.

. Did filing and other administrative duties needed in the office.

Cingular Wireless

2003

Retail Sales Consultant

. Processed clients pre-paid and contract payments.

. Performed technical support duties, and repairing phones.

. Handled insurance claims.

. Worked to reach a monthly sales quota of 25 activations per month.

Old Navy Factory Store

2002

Stock Associate

. Replenished store items before and after store hours.

. Assisted customers during store hours.

Professional Memberships

. The Institute of Internal Auditors, National and Baton Rouge Chapters

. The Association of Certified Fraud Examiners, National and Baton Rouge

Chapters

. Alpha Phi Sigma Honors Society for Criminal Justice Majors

. The Phi Beta Sigma Fraternity, Omicron Beta Sigma Chapter



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