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Customer Service Medical

Location:
Creve Coeur, IL
Posted:
November 27, 2013

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Resume:

JOCELYN L MORENO

**** *** ****, **** **, D es Plaines, I llinois 6 0016 H: 773-***-**** acbaje@r.postjobfree.com

Professional Summary

SUMMARY OF QUALIFICATIONS

Highly efficient Medical Biller with experience in Orthopedic, Plastic, Podiatry and General Surgery. Over fifteen years strong

experience.Excellent multi-tasker and demonstrated team player with a positive attitude. Extensive experience incustomer

service. Excellent leadership and communication skills.

Skill Highlights

Knowledge of HMOs, PPO's, Medical billing software

Medicare and Medicaid Patient-focused care

Managed care contract knowledge Deadline-driven

HIPAA compliance Strong work ethic

P rofessional Experience

Medical Biller 01/2003 to C urrent Same Day Surgery Chicago, IllinoisChicago Business Office -

Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities,

fee-for-service and managed care plans.Ensured timely and accurate charge submission through electronic charge capture,

including the billing and

account receivables clearing house.Thoroughly reviewed remittance codes from EOBS/AR's.

Posted charges, payments and adjustments.

Submitted refund requests for claims paid in error.

Experience with UB04 and HCFA 1500

Elmwood Park and Six Corners Offices -

Scheduled patient appointments.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient

information.Confirmed patient information, collected copays and verified insurance.

Assembling patient charts, patient registration, recorded and filed patient data and medical records.

Customer Service 03/2000 to 03/2003Dominick's Finer Foods Chicago, Illinois

Opened and closed the store, which included counting cash drawers and making bank deposits.

Offered exceptional customer service to differentiate and promote the company brand.

Unit Secretary 08/1999 to 01/2000Evanston Hospital Evanston, Illinois

Answering phones and patient call lights, make bed assignments and sign off on charts.

Recorded and filed patient data and medical records.

Arranged and assisted with hospital admissions.

Scheduled surgeries and procedures in conjunction with Surgical Coordinator.

Customer Service 05/1994 to 01/1999Dominick's Finer Foods Chicago, Illinois

Customer Service.

Answered customers' questions and addressed problems and complaints in person and via phone..

E ducation and Training

Oakton Community College Des Plaines,

IllinoisCoursework in Medical Coding

Wilbur Wright Junior College Chicago, Illinois

Resurrection High School Chicago, Illinois



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