Santosh Ram Mobile: +**-

949*******

Software Engineer E-

Mail:acba70@r.postjobfree.com

Career Objective

Seeking a challenging and rewarding position in IT Company where I

can utilize my skills and knowledge, to be a well established IT

professional and grow in terms of knowledge and achievements.

To obtain a responsible and growth oriented position in SAP

basis administration, which will enable me to perform to my potential and

strengthen my skills by serving in your esteemed organization. As an IT

professional I am creative, innovative and looking ahead to work in a

challenging ambience and strive for excellence.

Education

. B.Tech. (Computer science) from JNTU.

Professional Summary

. A highly adaptable IT Specialist with 3+ years of experience as a

motivated, collaborative and problem-solving SAP Basis Administrator

in SAP BASIS/NETWEAVER Module.

. Having experience on SAP Enterprise Portal

. Having knowledge on SAP Solution Manager.

. Extensive knowledge in SAP ECC 6.0.

. Providing support & Maintenance.

. Excellent inter-personal communication & Technical skills.

SAP BASIS Experience

. Good Knowledge on SAP system Architecture and Landscape.

. Installation of R/3 4.7EE, ECC 6.0,solman 7.0,EP 7.0/7.4

. User Administration.

. Working with Roles and Profiles.

. Client Administration.

. Transport Management System (STMS).

. Experienced in 24X7 Support

. SPOOL Administration.

. Database backup

. Have worked on Enterprise portal Administration areas which includes

User administration, Content Administration, system administration,

JCOs creation

. Single Sign on

. Document preparation and providing Knowledge Transfer to the team.

. Apply patches using SDM

Technical Skills

ERP Packages ECC 6.0,NETWEAVER 7.0/7.4,EP 7.0,SOLMAN 7.0/7.4

Languages C, Java

Operating WINDOWS 2008, LINUX SUSE,UNIX AIX

Systems

Database Orcale, Ms SQL, DB2

Packages MS Office

Project Summary

Project# 1

MAHINDRA SATYAM/TECH MAHINDRA (jUNE/2011)-(oCT/2013)

Mahindra Satyam is a leading global business and information

technology company, delivering consulting, systems integration, and

outsourcing solutions to clients in over 20 industries.

Mahindra Satyam leverage deep industry and functional expertise,

leading technology practices, and an advanced, global delivery model to

help clients transform their highest-value business processes and improve

their business performance.

It is a global IT consulting and services provider, offering a range

of expertise aimed at helping customers re-engineer and re-invent their

businesses to compete successfully in an ever-changing market.

Mahindra Satyam's ideas and products have resulted in technology-

intensive transformations that have met the most stringent of international

quality standards. Mahindra Satyam Development Centers in India, the USA,

the UK, the UAE, Canada, Hungary, Malaysia, Singapore, China, Japan and

Australia serve 670 global companies, including more than one-third of

Fortune 500. Mahindra Satyam's presence spans 66 countries, across six

continents.

Assisting the end users/clients through chat, mails, sharing the

screens and on phone sometimes related to their SAP issues. Log the calls,

assign the tickets to concerned queue, initial call analysis and diagnosis.

Escalating the cases to L4, track and update the issue status until

resolution.

Client GE

Project name ERP applications

Role Team Member

Location Hyderabad

Tools used Webex, netmeeting, service now

Duration June 2011 to Oct 2013

Platform:

. Operating System: AIX.

. Database: Oracle 11g

. SAP Netweaver: 7.0/7.4

Job Responsibilities:

. Troubleshooting system problems by analyzing system log, ABAP dumps.

. User creation

. Unlocking the users

. Changing the passwords

. Providing information to clients related to users who have access to

particular t-code

. Knowledge on downloading the softwares from service market place as

per requirement

. Decrease/increase work processes according to business requirement

. Knowledge on static/dynamic parameters

. Creation of RFC between the SAP systems

. Finding out long running background jobs(sm37)

. Processing print requests

. Trouble shooting spool overflow

. Scheduling background jobs

. Activating sap* user

. Configure printer in SAP

. Creation of clients according to DEV,QTY,PRD

. Table contents viewing using SE16

. Termination of user session using AL08

. Termination of a process using SM50

. Apply a SAP note using SNOTE

. Post a message using SM02

. View import history of transports

. Knowledge on applying sap license

. Availability and performance overview using RZ20

. Logon group configuration

. Download kernel through market place

. Proficient in monitoring Background jobs using SM37

. Familiar with Analysis updates monitoring, and locks(delete locks)

entries using SM12 and SM13.

. Performance Tuning of SAP servers by using some T codes such as SM50,

SM12, DB01, ST01, ST22, SM21, DB02,DB13 and some other related codes

and procedures if needed.

. Remote Client Copy

. Knowledge on client deletion

. Good knowledge in Database Management - Backup using BRTOOLs

. Skills in Security Administration of ECC 6.0.

. Have good experience in User and role creations using SU01 and PFCG

. Troubleshoot authorizations issues using the transaction SU53,ST01,

PFUD and SUIM.

. Expert in Client Administration - Client Creation, Client copy, remote

client copy

. Full trouble shooting support for the users authorization failures in

all SAP applications and resolving the Security issues and support in

integration testing of Roles/Profiles.

. Extensively used Automatic Profile Generator (PFCG) to create

roles/profiles for various modules such as HR, MM, FM, GL, CO, AP, AR

etc.

. Daily Tickets = 150 +.

. Have worked on Netweaver portal User Administration(creation of

iviews, pages, users, groups and roles)

. Have worked on content administration

. Creation of different types of iviews using iview templates

. Configuration of SSO between portal and SAP systems

Project# 2

Client Johnson & Johnson

Project name Mercury

Role Team member

Location Bangalore

Duration JUNE-2010 to MAY-2011

Module Basis/Netweaver

Description : Johnson & Johnson group of companies is a global

pharmaceutical, medical devices and consumer packaged goods manufacturer,

whose purpose is to improve the health and well-being of

families everywhere.

Platform:

. Operating System: AIX

. Database: Oracle 11g

. SAP Netweaver: 7.0

Assisting the end users/clients through chat, mails, sharing the screens

and on phone related to their SAP issues. Log the calls, assign the tickets

to concerned queue, initial call analysis and diagnosis. Escalating the

cases to L3, track and update the issue status until resolution.

Job Responsibilities:

. Have worked on Netweaver portal User Administration(creation of

iviews, pages, users, groups and roles) as per requirement.

. Configuration of SSO between portal and SAP systems

. User Administration: Create and maintain users and assign

roles/profiles/T-Codes according to business requirement

. Authorization and Roles: Maintaining and creating Users profile

according to requirement after validation of Core Team and proper

approvals.

. Background Job: Creating and Maintaining Background jobs

. TMS: Knowledge on configure Transport management system and create

request for workbench and customizing request.

. Client Administration: Creating new clients, client copy

. RFC: Creating and checking RFC connections.

. Taking SU53 screen shot and analyzing the missing authorizations and

giving authorizations by taking approval and doing user comparison

Taking the user related reports by using SUIM

. Database Admin: backups

Achievements:

. Awarded PAT ON BACK for the month of February,2012.

. Awarded ASSOCIATE OF THE MONTH for the month of October,2012

Other IT Experience:

SAP Enterprise Portal

. Configuring Single Sign On

. Creation of JCOs to connect to SAP systems

. Applying ESS and MSS(configuration)

. Knowledge on knowledge management, collaboration

. Setting system landscape directory

SAP Solution Manager

. Configuring maintenance optimizer

. Configuring change request management

. Applying patches to the systems with in SLD.

. Early watch alerts

Personal Detail

. Father's Name : Sarveswara rao

. Phone No. : +91-949*******

. Date of Birth : 6th Aug 1989

. Sex : Male

. Languages : English Telugu Hindi

. Marital Status : Single

. PAN Card no. : CCAPK6534K

SANTOSH RAM

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