ARSHAELA BAILEY

**** ********** ** **** * Starkville, MS, 39759 662-***-**** acb9pl@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SITELSTARKVILLEMSUNITED STATES

CUSTOMER SERVICE REPRESENTATIVE February 2013 - Present

• Confer with customers by telephone or in person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

CERTIFIED NURSING ASSISTANTCOLUMBUSMSUNITED STATES

Certified Nursing Assistant March 2012 - July 2012

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas,

massages, or douches, as directed by a physician or nurse.

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

• Assist nurses or physicians in the operation of medical equipment or provision of patient care.

• Change bed linens or make beds.

• Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

• Collect specimens, such as urine, feces, or sputum.

• Communicate with patients to ascertain feelings or need for assistance or social and emotional

support.

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms

to nurses.

• Feed patients or assist patients to eat or drink.

SPECIALTY HOSPITAL OF MERIDIANMERIDIANMSUNITED STATES

Certified Nursing Assistant October 2011 - February 2012

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas,

massages, or douches, as directed by a physician or nurse.

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or

physician.

• Assist nurses or physicians in the operation of medical equipment or provision of patient care.

• Change bed linens or make beds.

• Collect specimens, such as urine, feces, or sputum.

• Communicate with patients to ascertain feelings or need for assistance or social and emotional

support.

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms

to nurses.

• Feed patients or assist patients to eat or drink.

EDUCATION

KEMPER COUNTY HIGH SCHOOLDEKALBMSUNITED STATES

High School Diploma, May 2010

• GPA of 3.9

• Salutatorian

• Class President

• PACES Club member

• BETA Club member

• Student Council

• JROTC member

• Drill Team Member

EAST MS COMMUNITY COLLEGESCOOBAMSUNITED STATES

AA in Liberal Arts, Dec 2011

• Phi Theta Kappa

• Honor Graduate

ITAWAMBA COMMUNITY COLLEGETUPELOMSUNITED STATES

Pre- Radiologic Technology Candidate, May 2016

• n/a

ADDITIONAL SKILLS

• Type 86 words per minute

• fast learner

• hard worker

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