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Customer Service Sales Representative

Location:
Takoma Park, MD
Posted:
January 21, 2014

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Resume:

GEORGE KHOURY

*** ******* ******, *********, ** *0850 - Phone: 240-***-**** - E-mail: acb9ot@r.postjobfree.com

Clearance: Secret (DoD, May 2010) - Polygraph: Polygraph: Counter Intelligence (August 2013)

Language Skills

Arabic (Native), English (Fluent), and Italian (Proficient)

Summary of Qualifications

• Highly skilled native Arabic speaker with knowledge of Middle Eastern culture and customs

• Ability to produce well-written and accurate summaries and translations in English and Arabic,

capturing essential geopolitical, regional, ethnic, and cultural elements of information

• Experience in translating materials with wide verity of subject matters including; legal, political,

economic, business, military, intelligence sources, financial, social, religious, training manuals, and

official records

• Superb research and analytical skills that produce informative mission critical products

• Possess excellent interpersonal and communication skills, ability to establish an effective working

relationship in multi-cultural environments with sensitivity and respect for diversity

• Ability to work independently under pressure, set priorities, maintains tactful communications

with people at various levels in the chain of command

Professional Experience

Medical Interpreter-Contractor December 2012-Present

CyraCom International Inc. Tucson, AZ

• Offered multiple modes of translation services: consecutive, simultaneous, and sight translation

for health providers in Northern Virginia and Metro DC areas

• Provided over-the-phone interpretation services in a competent, professional, prompt, efficient,

ethical, and confidential manner

Medical Interpreter-Contractor October 2011-December 2013

Northern Virginia Health Education Center Alexandria, VA

• Provided consecutive, simultaneous, and whispered simultaneous interpretation, and sight

translations for health providers in Northern Virginia area

• Conducted interpretation at conferences and seminars in various health, education, and

community setting

• Adhered strictly to the organization’s Code of Ethics and assisted in program evaluation, such as

administering patient surveys, collecting site demand tracking surveys or provider surveys

Legal Translator-Contractor September 2010-Present

Man Power Public Sector Falls Church, VA

• Exercised quality control on various translated documents

• Translated confidential documents for the Criminal Division of the Department of Justice,

including translation projects dealing with criminal activities worldwide, such as legal documents and

statutes, affidavits, warrants of arrest, letters to/from foreign ministries of justice

George Khoury - Page 2

Sales Representative February 2009-Present

United Insurance Company of America Silver Spring, MD

• Managed every aspect of sales and opening new policies, including initiation of cold calls,

assessment of client needs, and direct customer consultations to market the company insurance products

and services

• Established an excellent rapport with customers throughout the sales cycle; advised clients of

importance of risk management and planning for the unforeseen; organized and delivered presentations to

potential clients, and provide timely effective customer service

Consultant and cultural advisor March 2010-December 2010

CLI Solutions Tampa Florida

• Provided Middle Eastern cultural awareness training to United States Navy Sailors in the East

Cost of the United States

• Utilized power point presentations to explain the Middle Eastern customs, and influence of social

and cultural norms, such as family structure, values, interaction or lack of interaction, conversation

etiquette, body language, gesture, mannerism, attire, gender protocol, working norms, dining

• Informed the audience of the major group in the region; ethnic, religious/or sectarians, political,

and tribal system and alliances

• Assisted listeners to gain basic knowledge of Islamic faith, such as history, beliefs, practice, way

of life, religious influence on the culture, sectarian differences, and other religious groups

• Introduced the Arabic language basics; Arabic standard versus dialects, written versus spoken

language, taught useful key words

Arabic Language Instructor January-September 2009

The Washington Language Center Arlington VA

• Provided Arabic language instruction for adult students attending the school, instruction focused

on developing speaking, reading and listening proficiency in the Arabic language

• Prepared curriculum and tailored training to accommodate specific needs of student

• Graded students homework, evaluated their progress and academic learning

• Utilized the latest learning techniques and technology to design and administer Arabic language

acumen and academic testing for both government and private individuals

Army Linguist/Translator March 2006-May 2008

Acclaim Technical Services (stationed in Iraq) Reston, VA

• Translated conversations and written materials dealing with subject matters of high relevance to

the security of the United States, such as security planning, terrorist threats, and interrogations of suspects

and prisoners; also translated complex documents regarding logistics and supply, finance and accounting,

city and district police memoranda, orders, and instructions

• Monitored local media communication traffic, and reviewed audio material and summarized with

degree of accuracy and expression, such as Iraqi visual and printed media on television, newspapers, and

radio; interpreted slag and other cultural idioms; analyzed content, translated same into writing, identified

and summarized factual points as well as abstract concepts, and reported sensitive and important matters

to Army Commander and Intelligence Officer

• Used cultural, political, language, social and religious knowledge of the Iraqi and Middle Eastern

region to advise Unit Commanders and U.S. Army officials on local customs, culture, social and religious

beliefs of the Iraqi society and current local and regional events

• Provided with sensitive intelligence issues, including translations during turbulent combat

engagements

• Served as Arabic-English interpreter for matters of local politics, elections, party affiliations, and

the functioning of local governments and related agencies; also dealt with matters of economic hardship,

criminal activities, reconstruction projects, bidding and contracting with locals, military training, and

media issues

George Khoury - Page 3

• Performed interpretation at lengthy City Council meetings and joint security meeting attended by

high ranking United States military personnel as well as Iraqi officials and military Commanders

• Served as preferred first point-of contact for linguistics and Arabic-English interpretation for the

unit assisting the Iraqi court system, including Iraqi judges and court employees

Law Clerk January 2005-September 2005

Law Office of Charles Frangie Bingham Farms, Michigan, MI

• Handled immigration cases with and monitored all aspects of the immigration cases with

minimal supervision from inception to closing

• Drafted countless petitions and immigration applications, such as relative petitions, adjustment of

status petitions, citizenship petitions, and asylum petitions

• Performed extensive legal research on a wide variety of legal immigration issues and policies

• Interviewed clients and advised on procedural issues; successfully advised clients regarding plans

to obtain legal benefits

• Appeared in immigration court to speak and represent the interest of clients when given proper

authorization by attorney

Administrator/Office Manager January 2000-December 2004

Annunciation Melkite Cathedral Boston, MA

• Handled administration of operations, coordinated committees, planned social and cultural

activities for Arabic and English speaking individuals

• Identified potential donors; received pledges; planned and participated in fundraising events and

activities, such as luncheon, dinners, bazaars/festivals

• Raised more than $35.000 in annual revenue; received all incoming dues and charitable

contributions

• Co-managed rental properties and collected more than $100.000 in annual rents; handled the

organization nonprofit tax reporting and filing; utilized QuickBooks software to manage $800.000 capital

budget; handled various accounting functions, such as payables, receivable, balanced sheets, expenses,

payroll and reconciliation, financial reports, and disbursement procedures

Education

• Master of Laws (LL.M.) with concentration on International business law, American University

Washington College of Law, Washington DC, 1999

• Bachelor of Laws (LL.B.), Damascus University School of Law, Damascus, Syria, 1990

Professional Training

• Foreign Language Specialist, US Department of State, Office of Language Services, Washington,

DC since February 2013

• Court Interpreting Training, Administrative Office of the Courts in Maryland, Annapolis, MD

2012

• Interpreting in Health and Community Settings, Northern Virginia Area Health Education Center,

Alexandria, VA since November 2011

• Licensed Insurance Producer for Life, Health, Property and Casualty, Maryland/Virginia, 2009

• Westlaw Research Paralegal Certificate Program, Macomb Community College, Warren, MI 2005

• Family-Based Immigration Law Training, Catholic Legal Immigration Network, Inc. Lansing, MI

2005

• Advanced Reading, Sylvan Learning Center, St. Clair Shores, MI 2005

• Immigration Law Basics, M.C.L.E Conference Center, Boston, MA 2004

• Mediation Training, Mediation Works Incorporated, Boston, MA 2003

• U.S. Constitutional Law/U.S. Judicial System, Legal Ethics/Economics I, Quincy College,

Quincy, MA 1998

George Khoury - Page 4

Computer Skills

• Technical capabilities include; Microsoft Office Software, Universal Word (multilingual typing

software), Quick Books, Quicken, Microsoft Publisher, Database Information Management, Microsoft

Windows O/S, Web browsers/internet search engines and operations

• Research abilities using all forms of media; written and/or electronic

• Programming Fundamentals Training course, Montgomery College, MD

Professional Awards/Honors/Recognitions by US Military

Commendation Letters for Excellence and Dedicated Service to the U.S. Army as an Arabic Interpreter

• Letter of Commendation, Multi-National Force-Iraq/Multi-National Corps-Iraq, May 2008

• Letter of Commendation, 2nd Region DBE Border Transition Team (USMC), 1st Combat

Aviation Brigade, January 2008

• Letter of Commendation, 128th Military Police Company and 97th Military Police Battalion,

February 2007 and September 2007

• Certificate of Achievement, Outstanding Service to the Marine Corps, Region 2 Border Transition

Team “Guadalcanal,” December 2007 – February 2008

• Certificate of Appreciation, Meritorious Service as an Interpreter, 128 th Military Police Company

and the 97th Military Police Battalion, October 2006 – August 2007

References

Available upon request



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