Post Job Free

Resume

Sign in

Customer Service Assistant

Location:
United States
Posted:
January 21, 2014

Contact this candidate

Resume:

Maryrose D. Gallagher

****

Williamsburg Drive

Algonquin, Il 60102

951-***-****

acb9k2@r.postjobfree.com

Career Objective

To secure a long term position while utilizing my office skills and

escrow background to expand my knowledge in various areas.

Summary of Qualifications

. Computer knowledge, which includes Microsoft word, Outlook,

Excel and Internet Explorer.

. Audit various data processing documents and typing 35-40 WPM .

. Open and distribute mail.

. Type various letters and forms and prepared documents for

recordation.

. Sort, code, and file correspondence, forms, documents, and

other materials numerically,

Alphabetically, or by other predetermined classifications.

. Superb in customer care and communication skills.

. Detail oriented with the ability to organize and prioritize

various assignments.

. Proficient in the operation of office equipment and computers.

. Excellent at multitasking and problem solving.

. Knowledge of accounts receivable/accounts payable and

bookkeeping.

. Works remarkably well with others and enjoys a new challenge.

Work Experience

First American Title Insurance Company, Warrenville, IL- September

2012 to November 2013

Escrow Assistant

. Worked in the Lender Solutions department processing refinances

for properties around the United States. Monitored the main

email account, forwarded the emails to the appropriate

person/department to be resolved.

. Answered the phones, resolved issues where I could, otherwise

forwarded the calls to be resolved to the appropriate

person/department.

. Gathered the required documentation in order to request

subordination agreements from the various lenders.

. Ordered payoff statements once requested by the lender/closers

either by phone or email, monitored status.

. Uploaded documents into the coordinating files and entered

additional/revised information.

. Maintained a spread sheet to keep track of original documents

received.

. Checked-in the incoming mail, Fedex/UPS deliveries and

disbursed to the appropriate parties.

. Packaged loan documents once signed by the buyers/borrowers and

returned them to the lenders.

. Sent copy packages to the buyers, brokers and sellers either by

email or regular mail.

North American Title Company, Glendale, CA - September 2009 to October 2011

Escrow Assistant

. Worked in the escrow NAPS unit (North American Processing Service)

at North American Title Company in Redlands, CA from September of 2009

to June of 2010. The office was moved to join the Glendale, CA office

in the beginning of June 2010. I was hired by North American Title

Company on July 27, 2010.

. Scheduled borrowers signing appointments with the notary service

for 5 offices.

. Called borrowers to verify the date, time and location of their

signing appointments.

. Answered the phones, answered questions and transfer calls to the

appropriate offices and specific units.

. Uploaded documents into the coordinating files and entered

additional/revised information.

. Verified the borrowers vesting to insure the correct information is

sent to the loan processors.

. Processed the closing packages for the escrow officers in 5

offices, once the escrow was balanced.

. Disbursed the funds due and included the appropriate documents in

the closing package and sent them to all parties involved.

Loan Administration Network, Inc. Irvine, CA - March 2008 to July

2009

Escrow Assistant

. Processed residential escrows in the REO department for the bank

owned homes at Chicago Title in San Bernardino.

. Opened new escrows, notified all parties involved, typed acceptance

letters and sent out the opening paperwork to the buyers, sellers and

agents.

. Obtained payoff statements and paid taxes, if applicable, to insure

clear title for the buyer

. Reviewed documents and sent them to title to record.

. Sent out closing packages after the documents recorded and the file

was balanced and disbursed.

Chicago Title Company, San Bernardino - December 1998 to October

2007

Jr. Escrow Officer/Assistant

. Processed Commercial/Industrial and residential escrows.

. Processed tenant in common files with speed and accuracy.

. Obtained payoff statements and paid taxes, if applicable, to

insure clear title for the buyer.

. Accounted for and documented all the paperwork and funds that

were deposited into the escrow.

. Prepared documents for recording while organizing according to

the specific projects in various states.

. Accounted for and documented all the paperwork and funds that

were deposited into the escrow.

. Upon confirmation of the recorded documents, balanced the file

and disbursed the funds.

. Sent our closing packages to all parties involved.

. Prepared spreadsheets for various projects.

. Accumulated data in preparation of the daily/monthly report to

reflect unit income.

Kmart Corporation, Riverside - October 1994 to March 1998

Sales Associate

. Opened new layaways, entered customer information into the

computer and assigned a destination for the new merchandise.

. Provided customer service at the service desk for refunds and

exchanges and bus passes.

. Received inventory, stocked shelves and assisted in the remodel

of the store.

. Responsible for the balancing of the cashiers drawers,

prepared the daily ledger, accounted for all the incoming and

outgoing money for the store and ran daily reports. Prepared

the daily deposit to be taken to the bank. Received payments

for the purchase of customer's class rings.

. Paid vendors for services rendered.

References upon request



Contact this candidate