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Customer Service Executive Assistant

Location:
Towson, MD
Posted:
January 21, 2014

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Resume:

Carolyn Eve Birk

***** ****** **** **., *******, MD 21120

Residence: 443-***-**** acb9gg@r.postjobfree.com

OBJECTIVE: To obtain an administrator/managerial position where my coordination and interpersonal skills can be

utilized. Possess fifteen plus years of progressively responsible personnel, program, resource, and data management

experience. Certified in all Windows applications. Highly proficient in Outlook, MS Word, Excel, Power Point,

Access, Publisher, Micrografx Flowcharts, SmartDraw, Fundraising Database, Site Executive, Adobe, Calendar

Creator, Visio and Microsoft Office, Corel WordPerfect, Engagement, Axiom, PeopleSoft and Datatel.

QUALIFICATIONS I am an energetic, professional, team player with exceptional organization skills and strong

:

communication abilities. Able to work independently with diverse populations and multi tasking abilities, manage projects

while consistently providing cost effective budgets, determining priorities, and maintaining a high degree of

professionalism and confidentiality in a fast paced work environment. I readily accept new tasks and responsibilities, and

always eager to acquire new skills and seek additional responsibilities. Customer service and project management are

my forte’. I am willing and able to travel. I develop and maintain positive relationships with all levels of customers/clients

internally and externally.

EDUCATION

Bachelor of Science with two (2) majors, Psychology and Religion, Cum Laude

Certified Lay Speaker for Baltimore/Washington Conference, UMC

Certified in Mediation/Conflict Resolution

Psi Chi (Psychology Honor Society Member)

Sigma Alpha Pi Member (National Leadership Society)

Administrative Professional Association – Member/Associate

Certified in “Business in Banking” through the American Institute of Banking

EMPLOYMENT

Independent Contractor 2012 – present

Executive Assistant at SB & Company (accounting firm) for three (3) Partners and two (2) Directors.

Lay Speaker for Baltimore/North District, UMC; leadership and sermon responsibility to churches and Pastors in

transition.

Virtual Assistant to Dr. Asbury who conducts Middle States reviews for universities nationwide.

Assistant to Rev. Dr. Click at Pine Grove UMC.

Executive Assistant to the Dean, Brown School of Business & Leadership, Stevenson Univ. 2008 2012

Executive Assistant responsibilities including managing budgets, project management, procurement, inventory

control and administrative oversight for five (5) departments.

Supervise and mentor six (6) work study students.

Manage general (facilities, budgets, academic departments) oversight of the School of Business.

Executive Assistant to the CFO of Stevenson University formerly Villa Julie College 2004 2008

Provide a high level of administrative services to the Chief Financial Officer.

Coordinate meetings as requested. Ensure meeting materials are prepared and present, room set up is complete,

catering is arranged, parking, etc.

Procurement, contract negotiation and inventory control.

Carolyn Birk

Event planning for internal and external groups.

Produce materials for board committee meetings and other meetings as directed. This requires coordination with

staff in the business office and all university departments.

Screen incoming calls and correspondence for the CFO. Manage the CFO’s calendar, schedule and confirm

appointments

Prepare letters, memorandums, meeting agendas, meeting minutes, and other documents for the CFO as

directed. Organize and maintain files.

Provide high level of customer service, communicate requests with the CFO, and coordinate follow up activities

with others in the business office.

Act as a liaison for the CFO and assist in projects related to the business office, auxiliary services, facilities,

security, and athletic programs.

Maintain a positive working relationship with the campus community, particularly those department heads

reporting to the CFO.

Act as liaison with external customers related to real estate, insurance, banking, and other issues.

Position communicates regularly with Board members and internal/external clients. Maintain confidentiality and

handle sensitive information.

Serve on committees as assigned.

Executive Assistant to the Chair of Population and Family Health, Johns Hopkins University 2002 2004

Assist the Chair in managing the operations of a multifaceted office and department consisting of 100+

faculty, staff and students.

Effectively communicate with the Dean’s office, alumni, visiting dignitaries, faculty, administrators,

students and professional colleagues over the telephone and in person.

Manage a conflict free calendar of meetings and appointments for the Chair; plan domestic and international

travel itineraries while providing efficient use of the Chair’s time.

Track all travel expenditures and reimbursements.

Organize special events for the department, faculty and students.

Work with faculty and administrative staff in the compilation of information related to

expenditures and revenue budgets, including grants, contracts, endowments, and general funds.

Assists in the development and compilation of business proposals and/or grant applications for submission.

Maintain an organized filing system. Compose letters and documents; edit all written materials and maintain

departments’ website.

Exercise independent judgment in resolution of administrative problems.

Executive Assistant to CEO Goodwill Industries of the Chesapeake, Inc. 2000 – 2002

Provide executive administrative assistance to CEO/President and VP of Marketing and Development.

Direct liaison for agency, Board of Directors, and Executive Staff.

Organize and execute special agency events i.e. Annual Awards Luncheon, Annual Meeting,

Thanksgiving Event, Gridiron Halloween Event, and all annual employee events.

Develop and write proposals, correspondence, executive summaries and employee newsletter.

Research information and assist in writing grant applications, foundation requests, etc.

Maintain corporate records, agency reference library, and data resource library for Board and committees.

Coordinate and participate in board and leadership meetings. Prepare and distribute accurate minutes of

board and staff meetings.

Function as liaison with internal and external contacts resolving problems and questions; and handle all

business independently to extent possible.

Business Manager Arnolia UMC 1998 – 2000

Carolyn Birk

Assist senior pastor in weekly sermon preparation.

Produce weekly service bulletin and monthly newsletter for congregation of 650+.

Chief Editor for monthly newsletter.

Coordinate master calendar for church, community and extra curricular activities.

Voucher A/P to treasurer and maintain inventory and supply control.

Supervise custodial and volunteer duties.

Request proposals and bids from vendors when assessed.

Market church news and activities in local newspaper, radio and TV.

Work closely with director of daycare to ensure safety and education of children.

AFFILIATIONS & VOLUNTEER ACTIVITIES

Former District Lay Member at Large for Baltimore/Washington Conference of the UMC

Certified Lay Speaker & Guest Speaker, Baltimore/Washington Conference

Common Ground Committee for Core Curriculum – Stevenson University

Motivational speaker for Communications Classes – Stevenson University

Green Roundtable – Villa Julie College

House of Ruth, Johns Hopkins Women’s Network, United Cerebral Palsy & Board of Child Care

Former President of the Future Business Leaders of America

PERSONAL INTERESTS

Volunteering for special needs groups. Gardening, reading, hiking and camping. Classical, opera, jazz

and contemporary music; and exegesis in theological studies. References available upon request.

Carolyn Birk



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