GLENN Michelle TAGGART
*** ********* ****** . ***** **** . TX . 77478
CELL 832-***-**** . E-MAIL acb9cj@r.postjobfree.com
PROFESSIONAL EXPERIENCE
*/**** - */**** ****** Omega Community Services Houston, TX
Vice President of Operations
Ensure that appropriate policies and procedures are in place for non-
profit organization to operate effectively, meet all regulatory
requirements, and to provide safe, fair and equitable employment
opportunities. Manage the organization's Human Resource Department,
including the employee benefits programs, staff training, professional
development programs and the Risk Management Program. Serve as Program
Director for Dental Clinic, Financial Assistance and Day Care
programs. Oversee Finance Department, Facilities Maintenance, all
Program Directors and Managers, and coordinate agency budgeting
process and forecasting. Manage all federal grants and associated
reporting. Ensure all programs meet federal, state and local licensure
and grant requirements.
Key Accomplishments
. Oversaw processes to ensure an annual budget of over $4
million for first time in organization's history.
. Restructured organization's policies and procedures (HR
Manual).
2/2000 - 1/2005 Bering Omega Community Services Houston, TX
Clinic Manager/Grants Compliance Coordinator
Supervise all staff and operations for non-profit Dental Clinic,
including large number of volunteers. Ensure implementation and
adherence of all policies as set forth by the organization as well as
all federal grants. Supervise patient scheduling and patient flow
throughout the clinic. Adhere to budget and budgetary guidelines.
Ensure billing is done accurately and timely and all grant reporting
is completed and submitted per grant requirements. Developed and
implemented clinic policies and evaluation of Clinical Staff and
volunteers.
Key Accomplishments
. Streamlined clinic's scheduling and appointment policies.
. Restructured clinic's internal policies to ensure higher
capacity of clients seen.
. Increased grant amounts and number of clients seen by
nearly 30%.
4/1998 - 8/1999 Colonial Oaks at First Colony Sugar Land, TX
Managing Director
Responsible for all administrative aspects of start-up and running of
83-bed assisted living community. Hire and train all staff and
department heads. Design and construct monthly newsletters. Monitor
and conserve various operating budget allocations.
Key Accomplishments
. Generate marketing leads and established 75% occupancy
within four months of opening.
. Initiated contracts that brought in additional, unexpected
income.
1995 - 1998 ContinueCare Corporation/West Oaks Hospital
Houston, TX
Director of Social Services/Geriatrics/External Programs
Manage Social Services Department with a staff of 28. Responsible for
compliance with all Texas Department of Health (TDH) standards and
Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
surveys. Manage all clinical and therapeutic serviced provided by the
hospital.
Glenn Michelle Taggart, continued Page 2 of 2
Responsible for all phases of start-up for geriatric partial
hospitalization programs and served as Director/Administrator. Manage
contracts for adolescent inpatient psychiatric unit at another
hospital. Manage all marketing efforts.
Key Accomplishments
. Started first partial hospitalization program that was full
to capacity within three months.
. Re-opened failing geriatric unit which was full and
successful within five months.
. Recruited medical directors for all units.
1989 - 1991 Galveston Veterinary Clinic Galveston, TX
Office Manager
Manage 27 employees as well as all payroll and bookkeeping. Maintain
computer systems, weekly and monthly reports and newsletters.
Responsible for creating standardized management practices
Key Accomplishments
. Collected over $30,000 in outstanding debts.
. Developed strong community relations through memberships,
marketing and public relations.
1989 - 1990 The Children's Center Galveston, TX
Community Relations Administrator/Fund Developer (Part Time)
Responsible for all public relations, grant requests, fund raising and
media relations. Develop and format monthly agency newsletters.
Key Accomplishments
. Budgeted and implemented large fund raining event which
netted 50% over projections and established strong
community support.
1985 - 1988 Veterinary Associates, P.A./Orion Homes
Houston, TX
Business Manager/Hospital Administrator
Recruit, hire and evaluate staff. Maintain computerized bookkeeping,
payroll, ordering/inventory, A/R and A/P, as well as daily and monthly
reports. Represent both companies in theft of services, burglary of
premises and legal defense cases as needed.
Key Accomplishments
. Worked closely with local agencies in promoting
public/community relations.
. Simultaneously supervised the staff at one facility while
managing a construction company and crew at another
location.
OTHER ORGANIZATIONS
Member, Ryan White Planning Council
Active Volunteer with the Miniature Schnauzer Rescue of Houston
Active Volunteer with Sugar Land First United Methodist Church .
Member, American Mensa, Ltd.
Education
1993-1996, M.A. General Clinical Psychology, University of Houston -
Clear Lake
1991-1993, B.S. Psychology, University of Houston - Clear Lake
Continuing Education: 2004 Leadership Rice for Professionals, Rice
University, Houston
2006 Creative Leadership Camp, Rockhurst
University