GLENN Michelle TAGGART

*** ********* ****** . ***** **** . TX . 77478

CELL 832-***-**** . E-MAIL acb9cj@r.postjobfree.com

PROFESSIONAL EXPERIENCE

*/**** - */**** ****** Omega Community Services Houston, TX

Vice President of Operations

Ensure that appropriate policies and procedures are in place for non-

profit organization to operate effectively, meet all regulatory

requirements, and to provide safe, fair and equitable employment

opportunities. Manage the organization's Human Resource Department,

including the employee benefits programs, staff training, professional

development programs and the Risk Management Program. Serve as Program

Director for Dental Clinic, Financial Assistance and Day Care

programs. Oversee Finance Department, Facilities Maintenance, all

Program Directors and Managers, and coordinate agency budgeting

process and forecasting. Manage all federal grants and associated

reporting. Ensure all programs meet federal, state and local licensure

and grant requirements.

Key Accomplishments

. Oversaw processes to ensure an annual budget of over $4

million for first time in organization's history.

. Restructured organization's policies and procedures (HR

Manual).

2/2000 - 1/2005 Bering Omega Community Services Houston, TX

Clinic Manager/Grants Compliance Coordinator

Supervise all staff and operations for non-profit Dental Clinic,

including large number of volunteers. Ensure implementation and

adherence of all policies as set forth by the organization as well as

all federal grants. Supervise patient scheduling and patient flow

throughout the clinic. Adhere to budget and budgetary guidelines.

Ensure billing is done accurately and timely and all grant reporting

is completed and submitted per grant requirements. Developed and

implemented clinic policies and evaluation of Clinical Staff and

volunteers.

Key Accomplishments

. Streamlined clinic's scheduling and appointment policies.

. Restructured clinic's internal policies to ensure higher

capacity of clients seen.

. Increased grant amounts and number of clients seen by

nearly 30%.

4/1998 - 8/1999 Colonial Oaks at First Colony Sugar Land, TX

Managing Director

Responsible for all administrative aspects of start-up and running of

83-bed assisted living community. Hire and train all staff and

department heads. Design and construct monthly newsletters. Monitor

and conserve various operating budget allocations.

Key Accomplishments

. Generate marketing leads and established 75% occupancy

within four months of opening.

. Initiated contracts that brought in additional, unexpected

income.

1995 - 1998 ContinueCare Corporation/West Oaks Hospital

Houston, TX

Director of Social Services/Geriatrics/External Programs

Manage Social Services Department with a staff of 28. Responsible for

compliance with all Texas Department of Health (TDH) standards and

Joint Commission on Accreditation of Healthcare Organizations (JCAHO)

surveys. Manage all clinical and therapeutic serviced provided by the

hospital.

Glenn Michelle Taggart, continued Page 2 of 2

Responsible for all phases of start-up for geriatric partial

hospitalization programs and served as Director/Administrator. Manage

contracts for adolescent inpatient psychiatric unit at another

hospital. Manage all marketing efforts.

Key Accomplishments

. Started first partial hospitalization program that was full

to capacity within three months.

. Re-opened failing geriatric unit which was full and

successful within five months.

. Recruited medical directors for all units.

1989 - 1991 Galveston Veterinary Clinic Galveston, TX

Office Manager

Manage 27 employees as well as all payroll and bookkeeping. Maintain

computer systems, weekly and monthly reports and newsletters.

Responsible for creating standardized management practices

Key Accomplishments

. Collected over $30,000 in outstanding debts.

. Developed strong community relations through memberships,

marketing and public relations.

1989 - 1990 The Children's Center Galveston, TX

Community Relations Administrator/Fund Developer (Part Time)

Responsible for all public relations, grant requests, fund raising and

media relations. Develop and format monthly agency newsletters.

Key Accomplishments

. Budgeted and implemented large fund raining event which

netted 50% over projections and established strong

community support.

1985 - 1988 Veterinary Associates, P.A./Orion Homes

Houston, TX

Business Manager/Hospital Administrator

Recruit, hire and evaluate staff. Maintain computerized bookkeeping,

payroll, ordering/inventory, A/R and A/P, as well as daily and monthly

reports. Represent both companies in theft of services, burglary of

premises and legal defense cases as needed.

Key Accomplishments

. Worked closely with local agencies in promoting

public/community relations.

. Simultaneously supervised the staff at one facility while

managing a construction company and crew at another

location.

OTHER ORGANIZATIONS

Member, Ryan White Planning Council

Active Volunteer with the Miniature Schnauzer Rescue of Houston

Active Volunteer with Sugar Land First United Methodist Church .

Member, American Mensa, Ltd.

Education

1993-1996, M.A. General Clinical Psychology, University of Houston -

Clear Lake

1991-1993, B.S. Psychology, University of Houston - Clear Lake

Continuing Education: 2004 Leadership Rice for Professionals, Rice

University, Houston

2006 Creative Leadership Camp, Rockhurst

University

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