OBJECTIVE

. To acquire a challenging and rewarding position that will allow me to

bring to your organization enthusiasm, dedication, combined with a

desire to utilize skills obtained through my previous work experience

and education.

EDUCATION

California State University, Stanislaus

Turlock, CA

V Masters of Business Administration (2010)

V B.S. in Management w/ Double Major in Psychology (2006)

EMPLOYMENT

Focus Home Health & Hospice

8/12 - 10/13

Business Operations Manager

Stockton, CA

. Provide administrative support to the Administrator and Clinical

Director

o Fill in for Administrator when Administrator not present

. Supervise: Billing, Scheduling, Intake, Payroll, & Medical Records

operations

- Handle Operations during census increase from 350 to 600

patients

o Cut overtime and increased productivity by 25%.

- Presented & analyzed productivity reports on a weekly and

monthly basis

. Oversee all Human Resources practices and procedures

o Orientate and train new staff (Software & Policy Training)

o Recruit and Interview prospective employees

o Resolve Conflicts between employees

o Respond to consumer or patient complaints

. Ensure audit compliances and key metrics are being met

o Overlooked financials and productivity on a weekly basis

(Payroll)

o Conduct Quarterly Record Reviews

. Plan and coordinate meetings for management and clinical staff

. Work with the C.O.O to implement companywide policies & procedures

. Prepare reports for Management or State Personnel (Professional

Advisory Committee)

o Prepare Ad-hoc reports on a need per basis

Dollar Financial Group

06/10 - 01/12

Assistant Operations Manager

Modesto, CA

. Ensure stores in district were meeting company policies and

guidelines

. Oversee Human Resources practices

. Provide Administrative support to Upper Management

. Process new loan and credit accounts

. Handle Scheduling of Staff along with Payroll

o Increased Revenue for stores while decreasing payroll

spending

. Train staff members in the utilization of new software programs

. Handle Financial Management and Marketing related responsibilities

(P&Ls)

Stanislaus County Recovery Center

03/08 - 08/08

Financial & Marketing Analyst

Ceres, CA

. Interviewed Clients for Financial Information

. Served as the primary contact for resolving clients and

organizations financial issues

. Coordinated and presented monthly management reports and charts

o Reports included total revenue, funding information, and

services analyzed

. Networked with outside agencies to gain new insurance contracts

. Handled HR duties for Department

. Implemented new policies and procedures during staff meetings

California State University, Stanislaus

9/04 - 06/05

Psychology Department Research Assistant

Turlock, CA

. Conducted surveys and analyzed statistical data

. Prepared and presented power point presentations pertaining to

class concepts

. Implemented methods to improve students understanding of concepts

. Used SAS/SQL Software to verify research projects

o Depict data and present to professors/students

OTHER WORK EXPERIENCE

United States Postal Service

9/01 - 10/07 Data Conversion Operator

Modesto, CA

- Processed mail images with minimal supervision (99.7% Accuracy)

- Trained new staff (2006 -2007)

PROFESSIONAL QUALIFICATIONS

. Experienced in Recruiting, Hiring, Supervising, Developing employees

. Competitive, resistant to stress, and able to work a flexible schedule to

achieve goals

. Capable of working under pressure in order to meet critical deadlines and

able to maintain a positive attitude in all situations

. Clear, concise and persuasive communicator with strong creative follow up

and closing skills

. Eager to assume responsibility, self-motivated, and possess a high degree

of professional integrity

. Outstanding attention to detail with a strong ability to work well under

pressure

. Well-rounded, proactive, flexible team player with the demonstrated

capacity to learn quickly

. Consistent track record of improving efficiency, reducing costs, and

achieving company objectives while building staff morale and ensuring

employee satisfaction

. Continually recognized with positions of increasing responsibility for

outstanding work ethic

. Proficient in Microsoft Word, Word Perfect, Power Point, Excel, Access,

10key, Typing 55 WPM

. Proficient in use of Business Intelligence Software (Tableau) & CRM tools

. Extensive Budget Preparation and Presentation Experience

Contact this candidate