James Norgrove

**** ***** **. ***** ****, OH ****2 216-***-**** acb926@r.postjobfree.com

CAREER SUMMARY

Highly proficient Technical Support/Electronics Management Professional with a full commitment

to providing the highest possible standards of customer service and technical support in electronic

services and repair. Take charge individual with a proven ability to supervise, train, motivate and

evaluate employees; transferable skills and expertise in level 2 and level 3 troubleshooting and re-

configuration. Resolute problem solver with strong communication, interpersonal and leadership

skills. Demonstrated ability to work effectively at all organizational levels with both internal and

external customers. Key areas of expertise include:

• Collaborative Leader • Operational Accuracy and Efficiencies

• Avionics, LCD Displays, Electronics • Shipping and Receiving

• Installation and Service • Strong Analytical / Problem-Solving Skills

• Product Specialist / Support • World Class Customer Service

• Project Management • Team Player

• Sales / Sales Support • Trainer / Mentor

• Continuous Improvement • MS Office

PROFESSIONAL EXPERIENCE

Honeywell Aerospace Strongsville, OH

Honeywell Aerospace is a leading global provider of integrated avionics, propulsion

engines, aircraft and engine systems and full-service solutions for our customers

Technical Supervisor 2013 – Present

Manage technical support for an avionics repair and overhaul site. Supervise a staff of 35

technicians.

• Conduct daily meetings to monitor and trend company metrics including quality, safety, and on

time delivery.

• Coordinate and prioritize work orders through flow cells and resolve customer issues.

• Provide positive and effective mentoring and coaching of employees both technical and

administrative.

• Encourage employees to submit Continuous Improvement ideas through tier process.

• Maintain on time delivery during transition process and site closure for relocation to Kansas

and Washington.

Workflow Specialist 2003 - 2013

Provide recertification and repair of avionic products. Manage seven technicians.

• Focal for communicating team tools such as 5S, Value Streams, Rapid Problem Solving,

Waste Identification for 3rd shift employees

• Mentor team members on productivity metrics, continuous improvement, and to achieve

levels of superior customer service.

• Responsible for conducting monthly safety meetings, Emergency Response Team support to

3rd shift, building security, and rotatable core shipping and receiving.

• Provide technical assistance to team members on various product lines

Avionics Technician III 2000 - 2013

• Troubleshoot to leveI III, read schematics, read and interpret technical data.

• Perform validation of modifications to avionics products and technical manuals.

• Offer creative suggestions to engineers on how to effectively re-engineer products

• Provide global sales growth through quoting initiatives in helping to generate over 3.5 million

dollars yearly in repair revenue.

• Train other employees as part of cross-training plans for site.

Electra-Sound Inc., Parma, OH

Provides audio, video, television service and remanufacturing.

TV Department Manager 1996 - 2000

Responsible for TV repairs, coordinating logistical services, and customer relations. Managed 15

Technicians and Field Technicians.

• Created a first ever baseline business plan to coordinate repairs and technicians effectively by

skill-set that tripled profit margins.

• Coordinated training efforts with manufacturers to upgrade skills and knowledge of technicians.

• Skillfully managed all customer relation issues, ensuring customers were satisfied with

technician’s services and problems were remedied.

• Helped develop in-house technical training classes, both product and theory based.

Electronics Technician 1989 - 1996

Repaired high definition and LCD televisions.

• Participated in service calls, providing repair to projection / monitors / LCD TVs and ensured

standards of excellence and customer service were achieved.

• Provided pick-up and delivery services for products that were in need of repair.

MILITARY EXPERIENCE

United States Marine Corp CA,Japan, NC

• Corporal E-4, specializing in radio communications. Honorably discharged.

EDUCATION/TRAINING/CERTIFICATION

• Valley Forge High School Parma Heights, OH

• FAA Repairman’s Certificate

• Non - Commissioned Officers Leadership School (USMC)

• Red Cross Certification, Honeywell, Strongsville, OH

• DOT and IATA Training, Honeywell, Strongsville, OH

AWARDS

• National Electronics Competition – finished second place in LCD technologies.

COMMUNITY INVOLVEMENT

• Head Coach - girls fast pitch softball travel league

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